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‎End User Feedback

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  1. Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.…

    4 votes

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  2. Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.

    The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"

    4 votes

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  3. Make it possible to create and manage groups from Cloudlink.
    It is now possible to place users in existing groups, but you have to do this from within the user.
    If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.

    4 votes

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  4. The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
    But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.

    4 votes

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  5. While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.

    4 votes

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  6. Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.

    4 votes

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  7. MiCollab software client starup functionality:

    “Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.

    This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…

    4 votes

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  8. Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.

    4 votes

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  9. The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…

    4 votes

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  10. Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.

    We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *…

    4 votes

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  11. Bonjour, un client utilise la fonction "Message" de Mitel et lorsqu'il communique un numéro au travers du Chat, le client aimerait pouvoir directement appeler en cliquant sur le numéro via le Chat (comme whatsapp ou autre application de message), bientôt possible j'espère ;-)

    4 votes

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  12. Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
    Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.

    4 votes

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  13. Eine eingegebene bzw. kopierte Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein, d.h. wenn man über Mitel One auf dem Smartphone eine Rufnummer eingegeben und sich dabei verschrieben hat muss man die fehlerhafte Ziffer berichtigen können ohne dabei die restlichen Ziffern vor der betroffenen rauslöschen zu müssen!

    4 votes

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  14. Need to hide an extension in contact field.

    4 votes

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  15. MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.

    Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.

    I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
    This feature should have been included in design.
    Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.

    4 votes

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  16. Provide additional option field to be able to set a non standard TCP port number

    4 votes

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  17. Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!

    4 votes

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  18. we are not able to provide a remote sharing of our desktop to a remote party during a meeting with Mitel One or Meeting

    4 votes

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  19. Customer would like to know if this is possible?

    We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

    4 votes

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  20. Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…

    3 votes

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