173 results found
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SYSLOG server
Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.
We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *…
4 votes -
one
Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.
4 votes -
"Call to" Unterstützung von Mitel One
Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.4 votes -
Entgangengene Anrufe anzeigen
Im WEB oder Installiert Version sollten Entgangene Anrufe im ICON Sichtbar gemacht werden, damit man nicht immer in die Applikation muss. Ähnlich wie dies im APP funktioniert.
4 votes -
Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein
Eine eingegebene bzw. kopierte Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein, d.h. wenn man über Mitel One auf dem Smartphone eine Rufnummer eingegeben und sich dabei verschrieben hat muss man die fehlerhafte Ziffer berichtigen können ohne dabei die restlichen Ziffern vor der betroffenen rauslöschen zu müssen!
4 votes -
Not possible to hide an extension in contact field ?
Need to hide an extension in contact field.
4 votes -
MiCollab Team Chat
MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.
Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.
I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
This feature should have been included in design.
Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.4 votes -
ELIN and XML
Can we please get an update on this subject.
Thanks. That is the correct guide but there is no addition of ELIN.
Product model: 6800 series
Firmware version: 5.0
Serial number: allWhen a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.
It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable…
4 votes -
MSL network backup feature
Provide additional option field to be able to set a non standard TCP port number
4 votes -
MiVoice Connect client does not open wide enough
Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!
4 votes -
The using of an API with the RCS server RQST00000991996
Customer would like to know if this is possible?
We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.
4 votesSubmitted merged with Under Review
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Enable operation of the third NIC on SMBC without requiring the WAN interface to be programmed and active.
Enable operation of the third NIC on the SMBC without requiring the WAN interface to be programmed and active.
At present, the MiVB‑10 documentation states that when the third NIC is used, the LAN and WAN interfaces must also be configured and active. Removing the WAN dependency would improve configuration flexibility and deployment scenarios.3 votes -
MiCollab Pickup function or button support in general
MiCollab (paired with MiVB) does have the ability to use the pickup function, but its very limited.
There is no popup on incoming calls when you are in a pickup group, no option to see who is calling the colleague etc.
Furthermore there is no button support like DSS/Busy buttons on 69xx phones etc. or button support in general.3 votes -
Centralized Company Contact List In MiCollab + Additional Contact Fields to Search
This is different than internal company extensions within MiCollab and personal contacts in that we want to be able to have a single file we can manage within the MiVB management site for customer and supplier contacts that gets pushed to all users.
Currently we have to import all supplier and customer contacts into each users outlook contacts to have them show as a personal contact which is also flaky.
If we want to make any kind of change to a customer or supplier contact we have to go around to all 93 workstations across 4 separate locations and manually…
3 votes -
3 votes
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HPiQ callback improvements
I have implemented HPiQ for a customer however they have asked if the below is possible:
If the customer has requested a callback, what Agentgroup would be allocated?
For example, call received within pathway P411, Payment Support.
To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)461 Payment Support
456 Payment Support Overflow
454 Complex OverflowIf the callback is the next one available, would it be allocated to any of the…
3 votes -
MiVB Console, have the ability to move BLF icons so that the Receptionist can Organise them in a way other than Alphabetical
Customer request to be able to move the BLF icons on the MiVB Console so that they can be put in a custom order.
Reason for this is that the customer is a Solicitor so they have groups with BLF in but they want to be able to sub arrange them with in the Groups.
For Example they will have two Solicitors and each Solicitor will have a Team that works under them. So Reception want the Solicitor at the top with their team below.3 votes -
Call appearance buttons
Is it possible to configure hard keys to function as call appearances?
Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.
Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).
Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.
3 votes -
Complimentary Registration for Partners with MUG sign up
Complimentary Registration for Partners with MUG sign up
Not sure which category to list this, so Other it is!
After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.
I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.
I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…
3 votes -
Namensanzeige in der Wahlwiederholung wenn Kurzwahlnummer gewählt wird
Wird mit einem Telefonapparat eine Kurzwahlnummer z.B. 7105 direkt gewählt zeigt es zwar den Namen der gespeicherten Nummer im Display an, möchte man jedoch in der Wahlwiederholung diesen Namen wieder finden zeigt es nur die Kurzwahlnummer z.B. 7105 an und nicht mehr den Namen. Anscheinend wird auf Anfrage bei Mitel das Problem auch nicht gelöst. In letzter Zeit gibt es viele solche Probleme welche nicht mehr gelöst werden wollen von Mitel. Mitel möchte zwar nach wie vor dass man Mivo 400 System weiterhin verkauft, da ja anscheinend jedoch Mitel nicht gewollt ist Funktionen welche mal funktionert haben wieder zu lösen…
3 votes
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