196 results found
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Micollab Reporting
When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.
also under "users and services" you have a visual of all users and what features theyre using:
NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.Im aware of the NuPoint reports that can be run, and the user summary, miteam…
5 votes -
increase certificate security on machine to machine communication
Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.
5 votes -
Besetztlampenfeld
Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.
5 votes -
Mitel One
Bonjour, un client utilise la fonction "Message" de Mitel et lorsqu'il communique un numéro au travers du Chat, le client aimerait pouvoir directement appeler en cliquant sur le numéro via le Chat (comme whatsapp ou autre application de message), bientôt possible j'espère ;-)
5 votes -
Android-App: Notrufnummern als Durchwahl erlauben
Sofern ein interner Benutzer eine Durchwahl wie etwa -110 oder -112 oder -911 besitzt, kann dieser intern von der MitelOne Android App nicht mehr angerufen werden. Von der alten MobileOffice App war dies möglich.
Wir benötigen dringend diese Funktion, da mehrere unserer Benutzer für MitelOne-App-Benutzer nicht mehr erreichbar sind!Users of extensions such as -110, -112, -911 are not able to be called from a MitelOne Android App. Using old MobileOffice App this is possible.
We need this function urgent, since several employees cannot be called from a MitelOne App at the moment5 votes -
Linientaste auf MitelONE Webanwendung, APP, Softphone
Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
Ausserdem die synchronisations mit den outlook Kalender...5 votes -
Change the From address from a MSL server like MBG / OIG / Mivb
It is now not possibel the change the from address that is used for sending email in case of error, allarms.
The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.5 votes -
MiVoice Office 400 Hybrid Cloud
Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.
5 votes -
Meeting capacity : lack of desktop sharing
we are not able to provide a remote sharing of our desktop to a remote party during a meeting with Mitel One or Meeting
5 votesSubmitted merged with Under Review
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Headset call control (EHS) for WebRTC (Ignite & MiCollab)
When using the WebRTC softphone in Mitel CX and MiCollab client, it should be possible to have headset call control features.
At least jabra HID compatible headsets should be supported.4 votes -
Ignite dashboard colours
Allow customization of the dashboard with colours set to change based on parameters. e.g. after 5 contacts waiting change the font to yellow. After 10 contacts waiting change to red.
4 votes -
bmuller@vertical.com
Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
The current solution is to Add an Additional Network Route which only supports IP addresses.
It's understood that Linux and Windows will allow you to add a route at the OS level.…4 votes -
Adjust the Date/Time Format on MiNet Firmware
Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.
The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"
4 votes -
Notification on the Notes tab in MiCC
While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.
4 votes -
MiCollab Client - folders for home screen shortcuts
Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.
4 votes -
Ability to use roaming profiles with MiCollab Client
MiCollab software client starup functionality:
“Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.
This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…
4 votes -
Calling out from the IVR environment
Design request:
Calling out from the IVR environment, stating the IVR dial-in number as the A number.Explanation:
Customer service desk regularly calls users from their ACD environment. The caller ID cannot be provided, because then the number of the relevant agent would be provided and not the desired main number . The result is that the receiving user cannot see who is calling. This is experienced as annoying by both the service desk employee and the user. By providing the main number of the service desk, the user knows who called and has the correct number to call back.…4 votes -
MICC Account Codes Groups - expanded tree view vs. collapsed view option
The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…
4 votes -
SYSLOG server
Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.
We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *…
4 votes -
one
Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.
4 votes
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