173 results found

1. Enable operation of the third NIC on SMBC without requiring the WAN interface to be programmed and active.

   Enable operation of the third NIC on the SMBC without requiring the WAN interface to be programmed and active.
   At present, the MiVB‑10 documentation states that when the third NIC is used, the LAN and WAN interfaces must also be configured and active. Removing the WAN dependency would improve configuration flexibility and deployment scenarios.

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2. Request for MBG Web Proxy for MIR in Public Cloud Environments

   We would like to request the addition of the MBG Web Proxy for MIR application, specifically for use in public cloud environments. This feature is essential for our deployment scenarios to ensure seamless replay and QM management.

   Please note that a technical support ticket has already been logged for this request: PRB000283324.

   Additionally, the current suggested workaround—adding port forwarding using MSL in server/gateway mode—is not suitable for our environment. Our deployments are always in DMZ mode, and port forwarding cannot be configured when MBG is in DMZ mode. Moreover, port forwarding is not considered a secure solution compared to proxy support, especially for other applications supported on MBG.

   We appreciate your consideration and look forward to your support in enabling this feature for our environments.

   We would like to request the addition of the MBG Web Proxy for MIR application, specifically for use in public cloud environments. This feature is essential for our deployment scenarios to ensure seamless replay and QM management.

   Please note that a technical support ticket has already been logged for this request: PRB000283324.

   Additionally, the current suggested workaround—adding port forwarding using MSL in server/gateway mode—is not suitable for our environment. Our deployments are always in DMZ mode, and port forwarding cannot be configured when MBG is in DMZ mode. Moreover, port forwarding is not considered a secure solution compared to proxy… more

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3. MiCollab Pickup function or button support in general

   MiCollab (paired with MiVB) does have the ability to use the pickup function, but its very limited.
   There is no popup on incoming calls when you are in a pickup group, no option to see who is calling the colleague etc.
   Furthermore there is no button support like DSS/Busy buttons on 69xx phones etc. or button support in general.

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4. MIVB Embedded voicemail busy/Non busy greeting function

   In the MIVB embedded voicemail there is the non busy greeting and th ebusy greeting. When the phone is call forwarded to voicemail or is busy it will play the busy greeting. The customer would like to just have the non busy greeting play for any call type when getting to voicemail. You can set this up via the admin mailbox but have to do it manually to each individual mailbox and that is very cumbersome and time consuming when you have hundreds of mailboxes. There should be an option to set these types of features as a whole in VM options form to say play busy greeting or not etc. This would save hours of the technicians time.

   In the MIVB embedded voicemail there is the non busy greeting and th ebusy greeting. When the phone is call forwarded to voicemail or is busy it will play the busy greeting. The customer would like to just have the non busy greeting play for any call type when getting to voicemail. You can set this up via the admin mailbox but have to do it manually to each individual mailbox and that is very cumbersome and time consuming when you have hundreds of mailboxes. There should be an option to set these types of features as a whole in… more

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5. Call history only showing for prime line on MIVB

   Wehave multiple scenarios where reception phones have multicall keys for their own extension. If the reception is on the phone and a second or third call comes in , the call is not registered as a missed call if they do not answer. This seems like a basic function and since th emulticall is of the prime extension it would be nice to show the missed callsof the multicall keys. We have multiple customers complain they want to call the customer back and the missed call log is not their

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6. new fault reporting portal

   In the new unified portal https://mitel.service-now.com we are foced to select software versions using drop down lists

   surely mitel can get these updated with recent releases so the version that you have an issue with is in the list . the new format is time wasting enough without added frustrations like this

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7. Enable Alphabetical Sorting of Queue Members in Ignite Queue Now Monitor

   Currently, in the Ignite "Queue Now" monitor, the list of queue members is displayed in an apparently random order (likely based on the order of addition or an internal system order). For supervisors and agents, it would be much more efficient and user-friendly if queue members could be sorted alphabetically by name.

   This feature would:

   Improve usability and speed when searching for specific agents in large queues.
   Align with standard expectations for list displays in modern applications.
   Ensure consistency with other Mitel applications (e.g., Contact Center Client), where sorting is possible.
   Reference from Mitel Documentation:

   According to the official Mitel CX Online Help and User Guide for MiVB Platform, section 3.4.3 "Monitoring queues in Ignite":

   "You can sort search results and favorites by name or queue media type. Sorting by name sorts the queues and queue groups alphabetically. Sorting by media arranges queues in the order of Chat, Email, SMS, and Voice and sorts queue groups in the order of Unified, Virtual, and Reporting."

   There is no mention of sorting queue members alphabetically within the Queue Now monitor. The current functionality only allows sorting of queues and queue groups, not the members within a queue.

   Request:
   Please add the ability to sort queue members alphabetically by name in the Ignite Queue Now monitor.

   This improvement would greatly enhance the user experience for supervisors and agents working with large or dynamic queues.

   Currently, in the Ignite "Queue Now" monitor, the list of queue members is displayed in an apparently random order (likely based on the order of addition or an internal system order). For supervisors and agents, it would be much more efficient and user-friendly if queue members could be sorted alphabetically by name.

   This feature would:

   Improve usability and speed when searching for specific agents in large queues.
   Align with standard expectations for list displays in modern applications.
   Ensure consistency with other Mitel applications (e.g., Contact Center Client), where sorting is possible.
   Reference from Mitel Documentation:

   According to the official Mitel… more

   2 votes

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8. Export All with just one click

   It will be nice if Mitel can include an extra option in the MiVoiceBusiness called “Export All” instead of exporting every tab individually? With this option, you could export all tabs with just one click. Exporting each tab individually takes time. Why you have a backup option of the whole machine but not export all. Let’s work easier, not harder.

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9. to-date and time default time

   to-date and time default time

   The to date and time would be filled in automatically, with two hours later time after noting the from date and time.

   Is it possible to have a criterion where you set a start time and it defaults to two hours as the end time?

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10. PowerPlayweb

    search in PowerPlayWeb via Enter.

    when you want to search for a recording in PowerPlayWeb you have to use the mouse and click on search today. we have been asked by customer if you can't get the search function via the Enter button so you don't have to use the mouse.

    if you have chosen the appropriate search criteria, for example yesterday, the customer just wants to be able to press Enter to get the search, as it is today you have to take the mouse and click on "Start Search", I would say that this has worked in previous versions such as 6.3

    search in PowerPlayWeb via Enter.

    when you want to search for a recording in PowerPlayWeb you have to use the mouse and click on search today. we have been asked by customer if you can't get the search function via the Enter button so you don't have to use the mouse.

    if you have chosen the appropriate search criteria, for example yesterday, the customer just wants to be able to press Enter to get the search, as it is today you have to take the mouse and click on "Start Search", I would say that this has worked in previous… more

    2 votes

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11. OpenScape Contact Center Agent Portal Web - expending telephony capabilities

    expending telephony capabilities of the APW to allow agents to
    1) toggle between 2 callers. Right now all they can do initiate consultation call, conference call between two parties.
    2) initiate conference calls with multiple parties and have the ability to remove a party from the conference

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12. Localization of tones and strings on Mivoice Business

    We need localization for the Croatian market for the Mivoice Business telephone system. Localization would include strings on phones generated by the telephone exchange and localization of tones (dial tone, 2nd dial tone, redirection tone ...). Most of the systems go to government organizations that require a telephone system adapted to the Croatian market.

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13. Populate Locations for management profiels in Mitel Administration / Management Portal

    In Mitel Administration, it's possible to create management profiles for a group of users based on specific locations.
    Default location is blanc. This applies to
    - Users imported during sync with MiVB
    - Users created in Mitel Administration prior to the implementation of the feature.
    Enabling the feature for existing users is done user by user, which is very time consuming, especially for large customers.
    The management feature is of great use for in particular for large customers, but it's practically impossible to onboard existing customers because of this flaw.

    What we need is
    - The possibility to auto populate the management profile location, e.g. by sync with the location in MiCollab or by bulk import
    - The possibility to select blanc as possible location as in the management location.

    In Mitel Administration, it's possible to create management profiles for a group of users based on specific locations.
    Default location is blanc. This applies to
    - Users imported during sync with MiVB
    - Users created in Mitel Administration prior to the implementation of the feature.
    Enabling the feature for existing users is done user by user, which is very time consuming, especially for large customers.
    The management feature is of great use for in particular for large customers, but it's practically impossible to onboard existing customers because of this flaw.

    What we need is
    - The possibility to auto populate… more

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14. Centralized Company Contact List In MiCollab + Additional Contact Fields to Search

    This is different than internal company extensions within MiCollab and personal contacts in that we want to be able to have a single file we can manage within the MiVB management site for customer and supplier contacts that gets pushed to all users.

    Currently we have to import all supplier and customer contacts into each users outlook contacts to have them show as a personal contact which is also flaky.

    If we want to make any kind of change to a customer or supplier contact we have to go around to all 93 workstations across 4 separate locations and manually update their contacts.

    This should be achievable with a simple CSV file import and the addition of a new contact tab within MiCollab.

    Additionally it would be nice to expand the searchable fields that are pulled from these contacts such as city. ShoreTel had the capability to type in a city name and see all customer/suppliers in that city.

    This is different than internal company extensions within MiCollab and personal contacts in that we want to be able to have a single file we can manage within the MiVB management site for customer and supplier contacts that gets pushed to all users.

    Currently we have to import all supplier and customer contacts into each users outlook contacts to have them show as a personal contact which is also flaky.

    If we want to make any kind of change to a customer or supplier contact we have to go around to all 93 workstations across 4 separate locations and manually… more

    3 votes

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15. myPortal @work Windows: Deployment Silent und Konfiguration

    Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?

    Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?

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16. myPortal @work Windows: Installation für alle Benutzer

    Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.

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17. myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta

    Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?

    https://support.apple.com/de-de/102527?cid=mc-ols-rosetta-article_102527-macos_finder-52526201

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18. From MMP, display the deployment/download date of the Micollab client

    Similar to the User Table in Micollab Deployment, it would be helpful to have this information surfaced in the MMP interface. Ideally, it should be displayed on the Users page by adding a dedicated column for it
    regards

    4 votes

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19. In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox option

    In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox options—specifically the ability to disable the system prompts that play after a caller leaves a message. (These System prompts include: review message, discard message, re-record message, send message, dial an extension to reach another destination, and dial 0 to reach the operator).

    6 votes

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20. Make KM accessible again
    3 votes

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