213 results found
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Export All with just one click
It will be nice if Mitel can include an extra option in the MiVoiceBusiness called “Export All” instead of exporting every tab individually? With this option, you could export all tabs with just one click. Exporting each tab individually takes time. Why you have a backup option of the whole machine but not export all. Let’s work easier, not harder.
3 votes -
to-date and time default time
to-date and time default time
The to date and time would be filled in automatically, with two hours later time after noting the from date and time.
Is it possible to have a criterion where you set a start time and it defaults to two hours as the end time?
1 vote -
PowerPlayweb
search in PowerPlayWeb via Enter.
when you want to search for a recording in PowerPlayWeb you have to use the mouse and click on search today. we have been asked by customer if you can't get the search function via the Enter button so you don't have to use the mouse.
if you have chosen the appropriate search criteria, for example yesterday, the customer just wants to be able to press Enter to get the search, as it is today you have to take the mouse and click on "Start Search", I would say that this has worked in previous…
2 votes -
OpenScape Contact Center Agent Portal Web - expending telephony capabilities
expending telephony capabilities of the APW to allow agents to
1) toggle between 2 callers. Right now all they can do initiate consultation call, conference call between two parties.
2) initiate conference calls with multiple parties and have the ability to remove a party from the conference1 vote -
Localization of tones and strings on Mivoice Business
We need localization for the Croatian market for the Mivoice Business telephone system. Localization would include strings on phones generated by the telephone exchange and localization of tones (dial tone, 2nd dial tone, redirection tone ...). Most of the systems go to government organizations that require a telephone system adapted to the Croatian market.
7 votes -
Populate Locations for management profiels in Mitel Administration / Management Portal
In Mitel Administration, it's possible to create management profiles for a group of users based on specific locations.
Default location is blanc. This applies to
- Users imported during sync with MiVB
- Users created in Mitel Administration prior to the implementation of the feature.
Enabling the feature for existing users is done user by user, which is very time consuming, especially for large customers.
The management feature is of great use for in particular for large customers, but it's practically impossible to onboard existing customers because of this flaw.What we need is
- The possibility to auto populate…1 vote -
Make cloudlink chat WCAG compliant
Currently cloud link chat fails the following WGAC tests WCAG 1.4.10 WCAG 1.4.3 and WCAG 2.4.11 for reference see ticket PRB000279814
WCAG 1.4.10 Reflow
Explanation
Reflow or ‘responsive web design’ helps users with low vision who may need to enlarge text on a webpage and read it in a single column without scrolling in more than one direction. It also helps users who are viewing the page on a mobile device.
If a page does not support reflow it can appear smaller and more difficult to use or content may be cut off.
Navigation menus often collapse into fewer items…
1 vote -
Centralized Company Contact List In MiCollab + Additional Contact Fields to Search
This is different than internal company extensions within MiCollab and personal contacts in that we want to be able to have a single file we can manage within the MiVB management site for customer and supplier contacts that gets pushed to all users.
Currently we have to import all supplier and customer contacts into each users outlook contacts to have them show as a personal contact which is also flaky.
If we want to make any kind of change to a customer or supplier contact we have to go around to all 93 workstations across 4 separate locations and manually…
2 votes -
Need A Way for Agent to Recover When Is He Unable to Change Status.
Need a way for an agent to recover when the IPBX and the MICC go out of sync. The "out of sync" event doesn't happen often, but when it does, it sometimes causes the Reseize Timer to render that agent unable to change status. Closing and reopening does not resolve the problem.
2 votes -
sms
1 to 1 SMS in MiCollab - need to be able to receive unsolicited SMS or inbound SMS from numbers not in Contacts.
4 votes -
myPortal @work Windows: Deployment Silent und Konfiguration
Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?
Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?
1 vote -
myPortal @work Windows: Installation für alle Benutzer
Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.
1 vote -
myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta
Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?
https://support.apple.com/de-de/102527?cid=mc-ols-rosetta-article_102527-macos_finder-52526201
1 vote -
From MMP, display the deployment/download date of the Micollab client
Similar to the User Table in Micollab Deployment, it would be helpful to have this information surfaced in the MMP interface. Ideally, it should be displayed on the Users page by adding a dedicated column for it
regards3 votes -
In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox option
In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox options—specifically the ability to disable the system prompts that play after a caller leaves a message. (These System prompts include: review message, discard message, re-record message, send message, dial an extension to reach another destination, and dial 0 to reach the operator).
5 votes -
Chat Agent group default presence adding 'Last Known' option
Addition of 'Last Known' option for chat and email Agent groups in Yoursite Explorer.
3 votes -
3 votes
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Missed Call Logging and Multi-Line Behavior
Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.
Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.
Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.
The above shows that the desk…
3 votes -
HPiQ callback improvements
I have implemented HPiQ for a customer however they have asked if the below is possible:
If the customer has requested a callback, what Agentgroup would be allocated?
For example, call received within pathway P411, Payment Support.
To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)461 Payment Support
456 Payment Support Overflow
454 Complex OverflowIf the callback is the next one available, would it be allocated to any of the…
3 votes -
scrap the new Miya AI KB and bring back the old one
New AI is terrible in finding past and present KB articles, what are Mitel trying to do kill support completely?
7 votes
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