148 results found
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The MiVoice Business Console needs to be able to be placed on hold.
We need the ability to place the MiVoice Business Console on hold. This is critical for our clients who triage calls to acd queues, or clients who take calls at the console and wish to perform a warm transfer a non-user device such as IVR, or in some cases to an agent via an IVR. Competing console operator solutions can do this today; a modern console operator's role has changed, and the Mitel MiVB hasn't. The MiVB Console must evolve to meet the use cases and functional requirements of our customers.
16 votes -
Mitel Assistant - customizable phone fields
For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?
We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.
Mitel Assistant…
4 votes -
cloudlink MiVB management
Make it possible to create and manage groups from Cloudlink.
It is now possible to place users in existing groups, but you have to do this from within the user.
If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.2 votes -
Customer accessible Software Download portal
Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.
Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.
5 votes -
Micollab Reporting
When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.
also under "users and services" you have a visual of all users and what features theyre using:
NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.Im aware of the NuPoint reports that can be run, and the user summary, miteam…
3 votes -
Agent Dispatch -MICCE Web Agent
MICCE Web agent need to have Agent dispatch. How can we add the agent dispatch option Web agent
1 vote -
MVB presence synchronisation in Micollab
It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...14 votes -
Deleting Nupoint mailboxes with messages causes MWI issues
Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.
3 votes -
change their password themselves
The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.1 vote -
dashboard MIVB
Création d'un dashboard pour MIVB.
Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
Nombre de lignes utilisé en live etc.
Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
Utilisable également pour la résolution d'erreur.3 votes -
Notification on the Notes tab in MiCC
While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.
3 votes -
Insert a new Variable within the existing Rule instead of adding it at the end of the line
If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
We have to take screenshots prior to changing /modifying the rule…7 votes -
increase certificate security on machine to machine communication
Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.
4 votes -
Marquee needs to be able to hold more characters.
Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.
We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the…
4 votes -
Cloudlink Voice Assist
At the moment, configurations in Voice Assist (routing) are only triggered by calls.
There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.2 votes -
Call appearance buttons
Is it possible to configure hard keys to function as call appearances?
Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.
Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).
Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.
2 votes -
Mitel Mivoice Office 400 Abkündigung zurücknehmen
Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.9 votes -
MiCollab Client - folders for home screen shortcuts
Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.
4 votes -
Complimentary Registration for Partners with MUG sign up
Complimentary Registration for Partners with MUG sign up
Not sure which category to list this, so Other it is!
After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.
I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.
I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…
2 votes -
1 vote
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