165 results found
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Workflow "size" graphs in YourSite Explorer.
When designing IVR Workflows or Subroutines, it is a best practice to ensure the resultant XAML file is no larger than 500KB. If it a XAML file is large, it puts undo pressure on system resources. YSE currently has no mechanism to show you the current size of the workflow/subroutine that you are building. In the Workflow.Mitel.io workflow builder, there is a "altimeter" gauge in the upper left corner that shows the current size of the workflow and the limit it can reach. An equivalent in YourSite Explorer when builing workflows or subroutines will allow workflow designers to stay within…
3 votes -
Licensing
As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!
2 votes -
bmuller@vertical.com
Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
The current solution is to Add an Additional Network Route which only supports IP addresses.
It's understood that Linux and Windows will allow you to add a route at the OS level.…3 votes -
Monitoring Extension Calls on MiVoice Business
We need the availability for users to be able to monitor extensions they have programmed on their phone. Example, a phone has a DSS key programmed on their phone and that extension receives a phone call, the user with the DSS programmed needs to see who is calling them.
2 votes -
Hungary country option on MiVoice Business
On
MiVoice Business / System Administration Tool / Licenses / License and Option Selection / Configuration Options / Country
be able to select Hungary.6 votes -
Network Testing in MPA
We setup a network test to make a call to our IVR ports which works as expected. However, the option to raise an alarm on a failure is not available. We would like the ability to send an alarm on failed calls in MPA's network testing tool.
1 vote -
Mitel Performance Analytics
Can a wizard be developed to change the domain name on this product? We just had to make this change and spent a lot of time working with support to get a procedure that correctly made the change. It took weeks to get this accomplished.
1 vote -
Basic self-service system integrated into MxOne
Several competing exchanges already have a self-service system included in their telephone systems, with voice recording to be inserted to build the call routing tree for the configured extension. Something basic that should be included in MxOne, without needing to use more expensive Mitel resources or third-party resources to implement something that many customers request.
1 vote -
MiVoice Business Console Emergency Call Log Limitation
The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.
6 votes -
Nupoint Mailbox, need cascade levels for dial-out notifications
Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…
2 votes -
Put the customer on hold when the agents hits transfer button at Ignite
At the moment when the agent selects the transfer button at an active call in Ignite the customer remains on the line while the agent is typing/searching for the number to transfer the call and the customer goes on hold only when the agent selects the correct number. This creates an awkward moment of silence, especially for agents not so experienced , where the customer still listens to the agent searching. It would be good if the agent is able to put the customer on hold first and then search for the number to transfer, either with selecting the hold…
4 votes -
sls
Bring back all the previous amc functionality to SLS
Why have you changed to something that has less functionality ?
SLS seems to be much more labour intensive when applying licenses
SLS doesn't seem to have any reporting abilities
SLS - when renewing SWAS , cant ignore old ARIDS in renewal
- we now have to either
decommission them
move them to a seperate company
or convert the user licenses to vouchers and lose the Base License3 votes -
Adjust the Date/Time Format on MiNet Firmware
Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.
The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"
4 votes -
modifying the MTU both at the MIVB layer and on the Deskphone itself
Hello,
In the context of an SDWAN solution using 5G WAN technology, we are experiencing problems related to the MTU due to a 5G constraint imposed by the ISP creating a malfunction of the MITEL 69XX Minet Desktphone terminals.
On the Mitel solution side, would it be possible to develop the possibility of modifying the MTU both at the MIVB layer and on the Deskphone itself?
5 votes -
SLS improvement - Customer Product / Version Release Information
In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.
7 votes -
MiVoice Business Console
Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
So könnte sich sich temporär auf ein anderes Ziel weiterleiten.10 votes -
MiCC Business: place a flow building block in comment or an other way to skip
It would be great to be able to place a block in comment so that it is passed by in flow.
If you have a lot of blocks that you want to by pass you now have to place the go to block before all the blocks you want by pass or you have to delete the block or move it to a place where it will not be executed during the flow.
A nice thing would be that you have checkbox in properties like "place in comment".
The idea is to not move the blocks and keep the visible…
2 votes -
The MiVoice Business Console needs to be able to be placed on hold.
We need the ability to place the MiVoice Business Console on hold. This is critical for our clients who triage calls to acd queues, or clients who take calls at the console and wish to perform a warm transfer a non-user device such as IVR, or in some cases to an agent via an IVR. Competing console operator solutions can do this today; a modern console operator's role has changed, and the Mitel MiVB hasn't. The MiVB Console must evolve to meet the use cases and functional requirements of our customers.
27 votes -
Mitel Assistant - customizable phone fields
For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?
We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.
Mitel Assistant…
11 votes -
cloudlink MiVB management
Make it possible to create and manage groups from Cloudlink.
It is now possible to place users in existing groups, but you have to do this from within the user.
If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.3 votes
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