203 results found
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Centralized Company Contact List In MiCollab + Additional Contact Fields to Search
This is different than internal company extensions within MiCollab and personal contacts in that we want to be able to have a single file we can manage within the MiVB management site for customer and supplier contacts that gets pushed to all users.
Currently we have to import all supplier and customer contacts into each users outlook contacts to have them show as a personal contact which is also flaky.
If we want to make any kind of change to a customer or supplier contact we have to go around to all 93 workstations across 4 separate locations and manually…
1 vote -
Need A Way for Agent to Recover When Is He Unable to Change Status.
Need a way for an agent to recover when the IPBX and the MICC go out of sync. The "out of sync" event doesn't happen often, but when it does, it sometimes causes the Reseize Timer to render that agent unable to change status. Closing and reopening does not resolve the problem.
1 vote -
sms
1 to 1 SMS in MiCollab - need to be able to receive unsolicited SMS or inbound SMS from numbers not in Contacts.
2 votes -
myPortal @work Windows: Deployment Silent und Konfiguration
Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?
Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?
1 vote -
myPortal @work Windows: Installation für alle Benutzer
Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.
1 vote -
myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta
Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?
1 vote -
From MMP, display the deployment/download date of the Micollab client
Similar to the User Table in Micollab Deployment, it would be helpful to have this information surfaced in the MMP interface. Ideally, it should be displayed on the Users page by adding a dedicated column for it
regards2 votes -
In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox option
In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox options—specifically the ability to disable the system prompts that play after a caller leaves a message. (These System prompts include: review message, discard message, re-record message, send message, dial an extension to reach another destination, and dial 0 to reach the operator).
2 votes -
Chat Agent group default presence adding 'Last Known' option
Addition of 'Last Known' option for chat and email Agent groups in Yoursite Explorer.
3 votes -
3 votes
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Missed Call Logging and Multi-Line Behavior
Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.
Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.
Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.
The above shows that the desk…
3 votes -
HPiQ callback improvements
I have implemented HPiQ for a customer however they have asked if the below is possible:
If the customer has requested a callback, what Agentgroup would be allocated?
For example, call received within pathway P411, Payment Support.
To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)461 Payment Support
456 Payment Support Overflow
454 Complex OverflowIf the callback is the next one available, would it be allocated to any of the…
3 votes -
MiVB Console, have the ability to move BLF icons so that the Receptionist can Organise them in a way other than Alphabetical
Customer request to be able to move the BLF icons on the MiVB Console so that they can be put in a custom order.
Reason for this is that the customer is a Solicitor so they have groups with BLF in but they want to be able to sub arrange them with in the Groups.
For Example they will have two Solicitors and each Solicitor will have a Team that works under them. So Reception want the Solicitor at the top with their team below.2 votes -
MiCollab <> Teams Integration - Cloudlink Token Expiry notification
Issues arise when the O365 auth token expires within Microsoft Office 365 environment, the Teams integration breaks but also users that are configured with the Teams profile are reverted back to the default feature profile so not only does the Auth need to be renewed and updated on O365 but all users need to be reconfigured as Teams profile users, with no way of knowing which users were integrated and which were not.
Currently there is no visibility of this being visible from Cloudlink and are reliant on either the customer's IT to notify, or storing reminders outside of the…
5 votes -
MiCollab <> Teams Integration - MSL Token Expiry notification
Issues arise when the O365 auth token expires within Microsoft Office 365 environment, the Teams integration breaks but also users that are configured with the Teams profile are reverted back to the default feature profile so not only does the Auth need to be renewed and updated on O365 but all users need to be reconfigured as Teams profile users, with no way of knowing which users were integrated and which were not.
Currently there is no visibility of this being visible from MSL and are reliant on either the customer's IT to notify, or storing reminders outside of the…
5 votes -
Timestamps for Ignite Web chats
While an agent is working an active chat, there are timestamps for each reply on the customer and agents interactions. Once the chat has been closed, when bringing back up in History, the timestamps are gone. This makes it impossible for a supervisor to see how long between replies between agent and customer. Would request that timestamps are preserved into History
3 votes -
Headset call control (EHS) for WebRTC (Ignite & MiCollab)
When using the WebRTC softphone in Mitel CX and MiCollab client, it should be possible to have headset call control features.
At least jabra HID compatible headsets should be supported.4 votes -
Enable Dark Mode to MiVoice Business Console
Allows to enable a Dark Mode for MiVoice Business Console. This would help the Operators to safeguard their eyesight.
This was raised during our demo to our client.
2 votes -
Flexible CPN with Ignite Softphone
Have an option to change your CPN Substitution within the Ignite softphone. Our Contact center answers calls for various businesses and we have to call these customers back and need to be able to change the CPN based on the customer we are calling back. We currently can do this on the desk phone by adding a key that has a different CPN than the prime keys
6 votes -
MiCollab Contact Bubbles
Our customers enjoy using the micollab client and wants to have as much as possible in their application. Now they use a lot of contact bubbles, but this can be overwhelming because they can't organize them.
I know that this is not possible, because of that the customer asked me to make a feature request.
Could this be implemented in a possible future release of the micollab?
2 votes
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