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‎End User Feedback

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  1. Hallo Zusammen,

    wie sieht es mit einer Integration in Apple CarPlay aus?
    Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.

    Stelle mich gerne im Apple Testflight zur Verfügung zum testen

    18 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  2. Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.

    4 votes

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  3. I would like to have the possibility to add click to dial field in cmgweb, for example a misc field . Now only telno and cordless is usable.
    The logic for display number as possible to dial is only implemented for the Telno number field and the cordless number field in the CMG Web application
    In my screenshot you can see "intern mobil" is not clickable.

    1 vote

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  4. Mitel SIP-DECT seems to allow up to 64 chars for the LDAP username. Some of our customers have a demand to use up to 80 characters there (because we generate this
    username in our system, depending on other strings like customer instance name).
    Is it feasible to raise this limitation?

    Thanks and best regards

    1 vote

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  5. When I make a call with the Mitel Assistant from within MS Teams, the floating window of MiCollab appears only after the other party answered the phone. When I want to hang up before I have to switch to MiCollab. Please make the floating window of MiCollab appear immediatly when the call start.

    13 votes

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  6. Bonjour, un client utilise la fonction "Message" de Mitel et lorsqu'il communique un numéro au travers du Chat, le client aimerait pouvoir directement appeler en cliquant sur le numéro via le Chat (comme whatsapp ou autre application de message), bientôt possible j'espère ;-)

    5 votes

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  7. In MiCollab wurde diese Funktion genial umgesetzt und erlaubt den Usern selbst zu sehen ob die Verbindung gut oder schlecht ist.

    Daher bitte ein Symbol zur aktuellen Verbindungsqualität in Mitel One Web sowie der Mobile App hinzufügen.
    So kann ein beachtlicher Supportaufwand vermieden werden und der Endanweder sieht auf den ersten Blick wenn etwas nicht stimmt.

    8 votes

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  8. Die Anrufliste von Mitel One ist sehr rudimentär und könnte mit wenig Aufwand für die Kunden einen deutlichen Mehrwert bieten.

    Dazu zählen folgende Ideen:
    - Name + Rufnummer (vorhanden)
    - Datum / Uhrzeit (vorhanden)
    - Anrufdauer
    - Informationen falls der Anruf weitergeleitet wurde
    - Informationen über welches ARV / Durchwahl der Anruf ankam

    Optional:
    - Möglichkeit das der Anruf gespeichert werden kann und ein Kontaktfenster zB. in Outlook aufgeht

    3 votes

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  9. Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
    Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.

    4 votes

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  10. Häufig gesuchte Kontakte oder die zuletzt gesuchten sollten zB. auf dem Web Client darstellbar sein.
    Dies würde die Arbeit für gewisse Kunden erleichtern.

    2 votes

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  11. Die gefundenen Kontakte via Suchfunktion sollten erweitert werden.

    1. Zeigt es vorhandene Outlook / MS 365 Kontakte immer einzeln an (Kontakte mit mehreren Rufnummern werden nicht als solche dargestellt.

    2. Eine Angaben woher dieses Suchergebnis kommt (analog zur OIP Suche) erleichtert die Fehlersuche für uns Partner und erlaubt dem Kunden zu Wissen ob dies nun ein lokaler oder zB. MS 365 Kontakt ist

    2 votes

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  12. Während eines "Anruf hinzufügen" funktioniert die Suchfunktion nur für die Suche von anderen Mitel One Usern. Dabei müsste dort die gleiche Möglichkeit wie in der normalen Telefonbuch Suchfunktion vorhanden sein.

    3 votes

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  13. In MiCollab server - Users and Services - on the User tab make it possible to sort the dropdown menus like Department and Location alphabetically. Saves a lot of scrolling when adding users.

    13 votes

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  14. I've had many customers ask for the ability to have more than one wakeup call on the MiVoice400 Hospitality system. Most are owners that had the SX200ICP and are used to that feature being available.

    1 vote

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  15. In der mobilen Mitel One App werden nur die ersten 4 Funktionstasten angezeigt.
    Kein Zugriff auf die 5, 6, ... Funktionstaste möglich.

    9 votes

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  16. Die Möglichkeit, die Rufnummer aus der Anrufliste zu kopieren in zb. Zwischenablage

    2 votes

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  17. Anrufliste bei Besetzt wäre ein klasse Leistungsmerkmal!

    3 votes

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  18. We have started to receive requests from customers to install vulnerability scanning agents on the MSL operating system. This is explicitly not supported today.

    As security has become the top concern of customers, especially in financial verticles, they are not willing to wait for a security advisory to be made available for new issues. They want to proactively monitor the Mitel equipment.

    Support to install 3rd party tools needs to be considered in MSL and supported by all appliances. Physical controllers included now that they are running Linux.

    I currently have customers looking to displace the Mitel solution due to…

    15 votes

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  19. Requested detailed reporting on the voicemails and information like how long each voicemail has stayed unheard in the users’ voicemail.

    All voicemails have a time and date stamp, so if the system can tell the message was unheard, how can they not provide the time stamp to that message?

    7 votes

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  20. Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:

    No support for Windows High DPI mode (use of older Java runtimes?)
    Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
    Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
    All the icons are wireframe blue/grey (somewhat mitigated by…

    18 votes

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