167 results found
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MiVoice Business Console Emergency Call Log Limitation
The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.
10 votes -
Nupoint Mailbox, need cascade levels for dial-out notifications
Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…
3 votes -
sls
Bring back all the previous amc functionality to SLS
Why have you changed to something that has less functionality ?
SLS seems to be much more labour intensive when applying licenses
SLS doesn't seem to have any reporting abilities
SLS - when renewing SWAS , cant ignore old ARIDS in renewal
- we now have to either
decommission them
move them to a seperate company
or convert the user licenses to vouchers and lose the Base License6 votes -
Adjust the Date/Time Format on MiNet Firmware
Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.
The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"
4 votes -
modifying the MTU both at the MIVB layer and on the Deskphone itself
Hello,
In the context of an SDWAN solution using 5G WAN technology, we are experiencing problems related to the MTU due to a 5G constraint imposed by the ISP creating a malfunction of the MITEL 69XX Minet Desktphone terminals.
On the Mitel solution side, would it be possible to develop the possibility of modifying the MTU both at the MIVB layer and on the Deskphone itself?
6 votes -
SLS improvement - Customer Product / Version Release Information
In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.
9 votes -
MiVoice Business Console
Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
So könnte sich sich temporär auf ein anderes Ziel weiterleiten.11 votes -
The MiVoice Business Console needs to be able to be placed on hold.
We need the ability to place the MiVoice Business Console on hold. This is critical for our clients who triage calls to acd queues, or clients who take calls at the console and wish to perform a warm transfer a non-user device such as IVR, or in some cases to an agent via an IVR. Competing console operator solutions can do this today; a modern console operator's role has changed, and the Mitel MiVB hasn't. The MiVB Console must evolve to meet the use cases and functional requirements of our customers.
33 votes -
Mitel Assistant - customizable phone fields
For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?
We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.
Mitel Assistant…
11 votes -
cloudlink MiVB management
Make it possible to create and manage groups from Cloudlink.
It is now possible to place users in existing groups, but you have to do this from within the user.
If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.5 votes -
Customer accessible Software Download portal
Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.
Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.
13 votes -
Micollab Reporting
When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.
also under "users and services" you have a visual of all users and what features theyre using:
NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.Im aware of the NuPoint reports that can be run, and the user summary, miteam…
5 votes -
Agent Dispatch -MICCE Web Agent
MICCE Web agent need to have Agent dispatch. How can we add the agent dispatch option Web agent
1 vote -
MVB presence synchronisation in Micollab
It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...22 votes -
dashboard MIVB
Création d'un dashboard pour MIVB.
Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
Nombre de lignes utilisé en live etc.
Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
Utilisable également pour la résolution d'erreur.6 votes -
Cloudlink Voice Assist
At the moment, configurations in Voice Assist (routing) are only triggered by calls.
There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.2 votes -
Call appearance buttons
Is it possible to configure hard keys to function as call appearances?
Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.
Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).
Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.
3 votes -
Mitel Mivoice Office 400 Abkündigung zurücknehmen
Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.10 votes -
MiCollab Client - folders for home screen shortcuts
Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.
6 votes -
Complimentary Registration for Partners with MUG sign up
Complimentary Registration for Partners with MUG sign up
Not sure which category to list this, so Other it is!
After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.
I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.
I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…
3 votes
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