88 results found

1. Automate your import TLS/SSL certificate

   With the decreasing lifespan of SSL certificates (47 days in 2027), it is important to automate certificate import using scripts in MiCollab and other Mitel servers.

   Avec la baisse de la durée de vie d'un cetificat SSL (47 jours en 2027), il est important d'automatiser l'import du certificat par des scripts dans MiCollab et autres serveurs Mitel.

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

2. TLS support for the MPA Network Testing

   Feature Request - TLS (SIPS) support for the MPA SIP Registration Test

   Product: Mitel Performance Analytics (MPA)
   Version in use: 3.6.2.289
   Component: Active / Network Testing - SIP Registration Test
   Request type: Feature enhancement

   1. Summary

   We request that the SIP Registration Test (Active / Network Testing) be extended to support TLS (SIPS) as a transport, in addition to the current UDP and TCP. Today the test can only register over UDP or TCP, which makes it unable to monitor SIP environments where remote access is TLS-only.

   1. Current limitation

   The SIP Registration Test supports UDP and TCP only. There is no option to register over TLS (SIPS). As a result, the test cannot register against any SIP endpoint that mandates TLS.

   1. Our use case

   We monitor a multi-site MiVoice deployment with MPA. A SIP Registration Test runs from a Network Testing probe against the MiVoice Business call server on the internal interface (UDP), and we keep it as a registrar health check.

   We also need to validate the remote-worker (teleworker) registration path as a real external user would experience it: from the public side, through the MiVoice Border Gateway (MBG), down to the call server.

   On the MBG, the public Set-side SIP support is TLS-only (TCP/TLS enabled, UDP and TCP cleartext disabled) with SRTP-only media. This is an intentional security posture that we do not intend to weaken for a monitoring tool. Because that path is TLS-only, the MPA SIP Registration Test cannot reproduce or monitor it.

   1. Impact

   We cannot use MPA Active Testing to monitor the end-to-end teleworker SIP registration chain. The synthetic test is limited to the internal interface and does not cover the TLS / MBG teleworking path. A failure affecting only the external registration path (while the internal registrar stays healthy) cannot be detected today.

   1. Requested enhancement

   Add TLS (SIPS) as a selectable transport for the SIP Registration Test, with:

   • Transport selection: UDP / TCP / TLS

   • Configurable TLS port (e.g. 5061) and target FQDN

   • Certificate handling: validate against a trust store and/or an option to ignore certificate validation

   • Pass/fail reporting consistent with the existing UDP/TCP test, so it can feed the same Alert Profiles

   1. Why it matters

   TLS-only SIP on public interfaces is becoming the norm. Without TLS support, MPA Active Testing cannot validate the path most exposed to outages and certificate issues - the remote-worker registration path. Adding TLS would close this gap.

   Submitted by: Bouygues Telecom - MPA integration team
   Context: Production MiVoice deployment, public-facing SIP access enforced as TLS-only / SRTP-only.

   Feature Request - TLS (SIPS) support for the MPA SIP Registration Test

   Product: Mitel Performance Analytics (MPA)
   Version in use: 3.6.2.289
   Component: Active / Network Testing - SIP Registration Test
   Request type: Feature enhancement

   1. Summary

   We request that the SIP Registration Test (Active / Network Testing) be extended to support TLS (SIPS) as a transport, in addition to the current UDP and TCP. Today the test can only register over UDP or TCP, which makes it unable to monitor SIP environments where remote access is TLS-only.

   1. Current limitation

   The SIP Registration Test supports UDP and TCP only. There is no… more

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   IDEA SUBMITTED  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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3. Missed Call Logging and Multi-Line Behavior

   Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.

   Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.

   Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.

   The above shows that the desk phone only records calls for the main extension, but the desktop app will show all calls on that phone. This is fine, but…….
   ALL of these calls have no way of seeing what line they were associated with.

   Please add the ability to determine who the missed call is for within the application.

   Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.

   Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.

   Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.

   The above shows that the desk… more

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

4. Fix the Group Administration Tool

   The group administration tool worked in previous versions. We have a customer that wants to make simple changes like names on extensions themselves. We made a user for them with just group administration access. When they go to use it, it creates a new user each time you make an edit instead of editing the existing user. We opened Mitel service ticket # PRB000293946 and the final disposition was that the Group Administration Tool appears to be broken and we should put a request here to fix it. We don't want to give the customer full access to the PBX for this. Thank you for your consideration.

   The group administration tool worked in previous versions. We have a customer that wants to make simple changes like names on extensions themselves. We made a user for them with just group administration access. When they go to use it, it creates a new user each time you make an edit instead of editing the existing user. We opened Mitel service ticket # PRB000293946 and the final disposition was that the Group Administration Tool appears to be broken and we should put a request here to fix it. We don't want to give the customer full access to the PBX… more

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   IDEA SUBMITTED  ·  System responded

   Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

   To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

   The Mitel Product Management Team

5. Mitel CX - Allow for adding all holidays in calculated holiday dropdown

   We would like a method to select all of the holidays in the Calculated Holiday dropdown. We hoping to make it easier to manage observed holidays, that fall on a weekday, while the actual holiday falls on the weekend.

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   IDEA SUBMITTED  ·  System responded

   Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

   To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

   The Mitel Product Management Team

6. Test idea for Other category

   Test idea for Other category...please close it upon receipt

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   IDEA SUBMITTED  ·  System responded

   Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

   To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

   The Mitel Product Management Team

7. Test idea for Paul Ginn

   Test idea for Paul Ginn

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   IDEA SUBMITTED  ·  System responded

   Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

   To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

   The Mitel Product Management Team

8. Personal message control

   Give MiCollab administrators the ability to remove permission to create custom personal message under status. Would also be nice to remove any messages currently in place

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9. MitelOne: Android call integration

   If calling from the MitelOne App on Android, the screen always stays active. The MitelOne should not do the calls directly, but should use the Android phone app. This already works for the IOs version of the app. So the integration on Android should be the same as on IOs.

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   IDEA SUBMITTED  ·  0 comments  ·  Mitel One  ·  Edit…  ·  Delete…  ·  Admin →
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10. Azure/Entra AD Sync - remove requirement for attribute mapping for telephoneNumber field

    Most customers already have their Azure AD setup for the telephoneNumber field to be the full 10 digit DID. If you don't map that or change that, then you cannot sync your users anymore (get sync errors) and no updates will take place. We need the ability to map another field as the primeDN, instead of telephoneNumber.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

11. Make KM accessible again
    3 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

12. Licensing

    As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

13. SLS improvement - Customer Product / Version Release Information

    In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

14. bmuller@vertical.com

    Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.
    Question is, how does Mitel want this addressed?
    Do you want dealers and customers configuring changes at the OS level now?
    If so you should provide an example that shows how Mitel wants this to be done.
    Similar to the way that Mitel will provide an example of using any CLI commands on the OS level.

    Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.… more

    5 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

15. sls

    Bring back all the previous amc functionality to SLS

    Why have you changed to something that has less functionality ?

    SLS seems to be much more labour intensive when applying licenses

    SLS doesn't seem to have any reporting abilities

    SLS - when renewing SWAS , cant ignore old ARIDS in renewal
    - we now have to either
    decommission them
    move them to a seperate company
    or convert the user licenses to vouchers and lose the Base License

    7 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

16. Mitel Assistant - customizable phone fields

    For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

    We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

    Mitel Assistant uses this 'Business Phone' field as the primary number to call when you search for a contact, and you cannot even see the extension the customer syncs up, since you have no way to make Mitel Assistant look for another attribute field.

    For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

    We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

    Mitel Assistant… more

    12 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

17. Customer accessible Software Download portal

    Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.

    Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.

    13 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

18. Nupoint Mailbox, need cascade levels for dial-out notifications

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need to have timers to call whoever is turned on before advancing to the next user that might be turned on for that week.

    People are going to say "use a text message notification" or "use a email notification". Users will always answer the phone, they might not hear a text message or email. The customer wants a "phone call"

    We had almost this exact feature in the MiVO250.
    We also need the user to be able to access that mailbox via webpage to turn on/off the users for that week. We don't want to have the users login to the MiCollab Server and navigate their way to the Nupoint and risk changing the wrong thing.

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need… more

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

19. CarPlay

    Hallo Zusammen,

    wie sieht es mit einer Integration in Apple CarPlay aus?
    Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.

    Stelle mich gerne im Apple Testflight zur Verfügung zum testen

    18 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

20. Switch to disable phone in app

    With last update at least for android Mitel removed swith to disable phone functionality in app.
    We often have situation where users want to disable calls on smartphone but be availible on desk phone.

    Please bring back that switch.

    6 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded