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  1. We need the ability to place the MiVoice Business Console on hold. This is critical for our clients who triage calls to acd queues, or clients who take calls at the console and wish to perform a warm transfer a non-user device such as IVR, or in some cases to an agent via an IVR. Competing console operator solutions can do this today; a modern console operator's role has changed, and the Mitel MiVB hasn't. The MiVB Console must evolve to meet the use cases and functional requirements of our customers.

    27 votes

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    6 comments  ·  Other  ·  Admin →
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  2. Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
    Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
    bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
    So könnte sich sich temporär auf ein anderes Ziel weiterleiten.

    10 votes

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  3. On
    MiVoice Business / System Administration Tool / Licenses / License and Option Selection / Configuration Options / Country
    be able to select Hungary.

    6 votes

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  4. The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.

    6 votes

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  5. It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
    As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...

    17 votes

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  6. When designing IVR Workflows or Subroutines, it is a best practice to ensure the resultant XAML file is no larger than 500KB. If it a XAML file is large, it puts undo pressure on system resources. YSE currently has no mechanism to show you the current size of the workflow/subroutine that you are building. In the Workflow.Mitel.io workflow builder, there is a "altimeter" gauge in the upper left corner that shows the current size of the workflow and the limit it can reach. An equivalent in YourSite Explorer when builing workflows or subroutines will allow workflow designers to stay within…

    3 votes

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  7. For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

    We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

    Mitel Assistant…

    11 votes

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  8. In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.

    7 votes

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  9. Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.…

    3 votes

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  10. Hello,

    In the context of an SDWAN solution using 5G WAN technology, we are experiencing problems related to the MTU due to a 5G constraint imposed by the ISP creating a malfunction of the MITEL 69XX Minet Desktphone terminals.

    On the Mitel solution side, would it be possible to develop the possibility of modifying the MTU both at the MIVB layer and on the Deskphone itself?

    5 votes

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  11. At the moment when the agent selects the transfer button at an active call in Ignite the customer remains on the line while the agent is typing/searching for the number to transfer the call and the customer goes on hold only when the agent selects the correct number. This creates an awkward moment of silence, especially for agents not so experienced , where the customer still listens to the agent searching. It would be good if the agent is able to put the customer on hold first and then search for the number to transfer, either with selecting the hold…

    4 votes

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  12. Bring back all the previous amc functionality to SLS

    Why have you changed to something that has less functionality ?

    SLS seems to be much more labour intensive when applying licenses

    SLS doesn't seem to have any reporting abilities

    SLS - when renewing SWAS , cant ignore old ARIDS in renewal
    - we now have to either
    decommission them
    move them to a seperate company
    or convert the user licenses to vouchers and lose the Base License

    3 votes

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  13. Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.

    The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"

    4 votes

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  14. Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.

    Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.

    8 votes

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  15. As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!

    2 votes

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  16. We need the availability for users to be able to monitor extensions they have programmed on their phone. Example, a phone has a DSS key programmed on their phone and that extension receives a phone call, the user with the DSS programmed needs to see who is calling them.

    2 votes

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  17. If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
    It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
    Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
    We have to take screenshots prior to changing /modifying the rule…

    10 votes

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  18. Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…

    2 votes

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  19. Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.

    -Ring Groups with many members don't have a way to manage a mailbox between several users.
    -It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.

    36 votes

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  20. When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.

    also under "users and services" you have a visual of all users and what features theyre using:
    NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.

    Im aware of the NuPoint reports that can be run, and the user summary, miteam…

    5 votes

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