200 results found
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MiCC Business: place a flow building block in comment or an other way to skip
It would be great to be able to place a block in comment so that it is passed by in flow.
If you have a lot of blocks that you want to by pass you now have to place the go to block before all the blocks you want by pass or you have to delete the block or move it to a place where it will not be executed during the flow.
A nice thing would be that you have checkbox in properties like "place in comment".
The idea is to not move the blocks and keep the visible…
2 votes -
Cloudlink Voice Assist
At the moment, configurations in Voice Assist (routing) are only triggered by calls.
There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.2 votes -
Call appearance buttons
Is it possible to configure hard keys to function as call appearances?
Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.
Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).
Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.
2 votes -
2 votes
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Suchverlauf bzw. häufig gesuchte Kontakte darstellen
Häufig gesuchte Kontakte oder die zuletzt gesuchten sollten zB. auf dem Web Client darstellbar sein.
Dies würde die Arbeit für gewisse Kunden erleichtern.2 votes -
Suchfunktion mit Quellangaben sowie mehrfachen Rufnummern erweitern
Die gefundenen Kontakte via Suchfunktion sollten erweitert werden.
Zeigt es vorhandene Outlook / MS 365 Kontakte immer einzeln an (Kontakte mit mehreren Rufnummern werden nicht als solche dargestellt.
Eine Angaben woher dieses Suchergebnis kommt (analog zur OIP Suche) erleichtert die Fehlersuche für uns Partner und erlaubt dem Kunden zu Wissen ob dies nun ein lokaler oder zB. MS 365 Kontakt ist
2 votes -
Mitel Dialer
Die Möglichkeit, die Rufnummer aus der Anrufliste zu kopieren in zb. Zwischenablage
2 votesPlanned merged with Implementation Considered
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Mitel SRM Agent Software for Apple macOS
Mitel SRM Agent Software for Apple macOS
2 votes -
MXONE - command CLI/webpage PM to printout ip_extension with module DSS
MXONE - command CLI/webpage PM to printout ip_extension with module DSS becouse I do not understand which extensions phone has got the key expansion module.
2 votes -
MiCCB email queue reseize timer
Email queues dont have an option to add a reseize timer like voice queues, So if an agent misses or rejects an email they are marked as unavailable for all interactions(eMail and Voice). It would be nice to have the same feature in email that is in voice where you can set the reseize timer and the agent will automatcally become available again.
2 votes -
Direct purchase of software assurance
Please allow us to purchase software assurance as a line item. It sure seems like a lot of work to get a quote when the price and item are always the same.
1. Expired system $$
2. Non Expired system $.Quick easy and no more waiting.
thanks
Larry2 votes -
Touche sur MielONE
Avoir les touches de lignes ainsi que le touches de fonction!!
L'interface n'est pas pratique. (Avoir quelque chose qui ressemble un téléphone éventuellement)
2 votes -
Cloudlink Dutch activation Mail wrong translation
Cloudlink Dutch activation Mail translation.
It says stop building your account. instead of press here to activate the account.2 votes -
SSO for IN ATTEND APPLICATION
Hello, It would be interesting to have a connection for the IN ATTEND application by SSO.
Thanks
2 votes -
Topic: Phone Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet. Besser wäre aber die Mobile Nummer Siehe An
Topic: Phone
Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet.
Besser wäre aber die Mobile Nummer
Siehe Anhang.2 votes -
Insights Reporting in Mitel One CX
I would like to suggest two changes to the reports that are provide by Mitel One.
Make the date / time fields compatible with Excel. The current output, "2021-11-03T12:43:45Z" does not work without manual manipulation.
Add the CX agents extensions to the report
Thank you
2 votes -
myPortal @work Windows: Deployment Silent und Konfiguration
Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?
Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?
1 vote -
myPortal @work Windows: Installation für alle Benutzer
Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.
1 vote -
myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta
Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?
1 vote -
In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox option
In the MiVoice Business application with Embedded Voicemail, we require a feature that allows customization of the voicemail mailbox options—specifically the ability to disable the system prompts that play after a caller leaves a message. (These System prompts include: review message, discard message, re-record message, send message, dial an extension to reach another destination, and dial 0 to reach the operator).
1 vote
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