203 results found
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Monitoring Extension Calls on MiVoice Business
We need the availability for users to be able to monitor extensions they have programmed on their phone. Example, a phone has a DSS key programmed on their phone and that extension receives a phone call, the user with the DSS programmed needs to see who is calling them.
12 votes -
jthomas@bunnings.com.au
Mitel Performance Analytics.
Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.
So would be nice to have a filter option that we could set to only send an email if an alarm…
12 votes -
Mute for Ignite
Customer wants the Mute function within Ignite Web client and not have to use the Micollab client.
Large call center that just migrated from Five 9 to MIVB/MICCB solution.
12 votes -
MiVoice Business Console
Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
So könnte sich sich temporär auf ein anderes Ziel weiterleiten.11 votes -
Mitel Assistant - customizable phone fields
For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?
We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.
Mitel Assistant…
11 votes -
Mitel Assistant in MS Teams
When I make a call with the Mitel Assistant from within MS Teams, the floating window of MiCollab appears only after the other party answered the phone. When I want to hang up before I have to switch to MiCollab. Please make the floating window of MiCollab appear immediatly when the call start.
11 votes -
Ringer Volume
This idea was previously submitted by our vendor, however, I cannot say if it was implemented or denied. I just looked through all the ideas here on the portal but could not locate any similar ones.
We were told it was logged under DFR018968.
We have an issue where our staff will lower the ringer volume on the handsets, as such the next staff coming in, are not able to hear the phone ring, as such allowing them to miss calls. We were hoping for a setting that will allow the volume to return to its original ringer volume after…
11 votes -
Adding a caller to (outlook) contacts out of the calling list
It would be great to add a caller to outlook contacts out of the callings list where we see just a number.
11 votes -
Telefonnotizen
Kunden haben den Wunsch angebracht in Mitel One Telefonnotizen erstellen zu können. Pro Anruf ein separates Pop-Up, welches Notizen zum momentanen Gespräch ermöglichen.
11 votes -
Option to create group more then 10+ members
As of now only 10 members group can be created in Mitel One, but need to have facility to add more members, as we have team of 13 members
11 votes -
MiCC Business, Single Agent Report to Show Voice, Email and OM Interaction Statistics
A single report to show how an agent has performed over time with voice, email, chat and OM interactions.
11 votes -
MiVoice Business Console Emergency Call Log Limitation
The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.
10 votes -
Insert a new Variable within the existing Rule instead of adding it at the end of the line
If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
We have to take screenshots prior to changing /modifying the rule…10 votes -
Mitel Mivoice Office 400 Abkündigung zurücknehmen
Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.10 votes -
Easier method for remote rebooting Minet 69xx series phones
We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…
10 votes -
App funktioniert nicht mit Multi-Sim
Bei Nutzung von zwei SIM Karten im Iphone kommen keine RTP Daten zustande. Anruf wird nur signalisiert.
Datenverkehr ist in den Einstellungen auf eine SIM Karte eingestellt. Keine Verbesserung.
App nur im Wlan nutzbar.
10 votes -
Weiterverbinden von frei Programmierten Nummerntasten wie externe Nummer, Kurzwahlnummerntaste oder PISN Rufnummertaste muss möglich sein
Wenn Frei Nummerntasten z.B. PISN oder externe Rufnummern auf dem App als Taste gespeichert wird, kann auf diese nicht weitervebunden werden (Die Tasten werden ausgeblendet). Wem um Himmelswillen fällt es ein, diese Tasten auszublenden?
Man kann zwar weiterverbinden mit der PISN Nummer zu wählen, ist jedoch am Ziel vorbei für Userfreundliche Benutzung.
Ausserdem kommt je nach Smartphone der grüne Balken über der Tastatur, so dass eigentlich gar nicht alle Ziffern gewählt werden können.
Ganz ehrlich. Man hat es einmal mehr geschafft, das ganze zu verschlimmbessern. Mitel Office hatte man schon bald soweit dass man es zum Bedienen nutzen konnte bis…10 votes -
Screen sharing access control
Need to have option to take or give control while sharing the screen, which is very important while providing training or guiding some one in team
10 votes -
Chat messages show up in top
Recently sent or received chat messages should be queue up in top,
either customized setting option should be provided to do so or it should be set up as default
for ex: an SMS received in mobile will always show up in top, need to have similar facility10 votes -
classification codes
Add classification codes to email queues and allow to force the classification code like voice queues
10 votesSubmitted merged with Under Review
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