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‎End User Feedback

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179 results found

  1. Issue:

    Extensions are not licensed on YSE (MiCC) when the customers create a new extensions and they have to manually check each extension on YSE.

    FIX
    ->Can we add a licenses option to be automatically checked when creating a new extension.
    ->On MiCollab while creating a new extension can the Quick Add template have a Checkbox field to select the license option.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Liebes Mitel-One-Team,

    es wäre schön, wenn man die eingehenden Anrufnummern umbenennen könnte, um den Anrufer in der Liste zu erkennen und um die Anruferliste dann als Telefonbuch nutzen zu können. Schön wäre es auch, wenn man durch Rechtsklick auf die Nummer eine Aufnahme in das zentrale Telefonbuch veranlassen könnte.

    8 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  3. Need to have direct call facility, instead of raising a new meeting request every time when dialed up

    8 votes

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    2 comments  ·  Mitel One  ·  Admin →
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  4. On
    MiVoice Business / System Administration Tool / Licenses / License and Option Selection / Configuration Options / Country
    be able to select Hungary.

    7 votes

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  5. The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.

    7 votes

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  6. Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.

    7 votes

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  7. Customer would like have an easier solution to device tracking in MBG. They would also like to see more interactive charts that they could export from the MBG with respect to teleworker.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  8. Es wäre toll wenn die Funktionen eiene Statusanzeige bereitstellen würden damit mann sieht ob etwas ein oder ausgeschaltet ist

    7 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  9. In MiCollab wurde diese Funktion genial umgesetzt und erlaubt den Usern selbst zu sehen ob die Verbindung gut oder schlecht ist.

    Daher bitte ein Symbol zur aktuellen Verbindungsqualität in Mitel One Web sowie der Mobile App hinzufügen.
    So kann ein beachtlicher Supportaufwand vermieden werden und der Endanweder sieht auf den ersten Blick wenn etwas nicht stimmt.

    7 votes

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  10. Requested detailed reporting on the voicemails and information like how long each voicemail has stayed unheard in the users’ voicemail.

    All voicemails have a time and date stamp, so if the system can tell the message was unheard, how can they not provide the time stamp to that message?

    7 votes

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  11. Es sollte eine Funktionstaste hinzugefügt werden können, damit sich Agenten am Callcenter (Mitel Mivoice Office 400 / Mitel OIP) anmelden und abmelden können.

    7 votes

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  12. In der Anrufliste auf dem Smartphone in der normalen Telefon-App erscheinen auch die Anrufe aus der Mitel One App. Dies sollte bei Bedarf ausgeschaltet werden können.

    7 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  13. Need to have space created for saving common files and folders related to day to day activities, which can be shared within the group created by self in Mitel one

    7 votes

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  14. SMS needs to be added to MiVB Subscription model. I am running into customers that MiVB Subscription will be a good fit, but they require SMS. Connect, RingCentral, Nextiva, etc. have this built in.

    7 votes

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  15. Hello,

    In the context of an SDWAN solution using 5G WAN technology, we are experiencing problems related to the MTU due to a 5G constraint imposed by the ISP creating a malfunction of the MITEL 69XX Minet Desktphone terminals.

    On the Mitel solution side, would it be possible to develop the possibility of modifying the MTU both at the MIVB layer and on the Deskphone itself?

    6 votes

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  16. Customer wants the Mute function within Ignite Web client and not have to use the Micollab client.

    Large call center that just migrated from Five 9 to MIVB/MICCB solution.

    6 votes

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  17. In Yoursite Explorer make it possible in the schedules to set a from -to date instead of having to set every day seperately with the AND parameter (see example). I would like to set it like: From Friday 15 september till Monday 18 september in one line. This saves many mouseclicks and is far more flexible. It is possible with Time, so why not with days??

    6 votes

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  18. The Transfer window in Ignite shows up to 25 recent destinations, but if you need to search for a queue not in your recents, the functionality is very limited.

    The default behaviour we see is:
    - When selecting a filter other than 'All', only 4 entries are shown by default and user has to click 'Show More' repeatedly to load 4 more each time.
    - The order that Queue search results are loaded in is random/not apparent. They are not loaded in queue name alphabetical or reporting number numeric order (once loaded, they ARE shown in alphabetical order, but you…

    6 votes

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  19. Das Mitel One sollte mittels der MS Teamsanbindung (via cloudlink) auch den Status vom Teams auslesen können.

    Aktuell sieht man Im MS Teams wenn jemand über Mitel One Telefoniert.
    Wenn jemand mittels MS Teams ein Meeting o.ä. hat, ist das in der Mitel APP nicht ersichtlich.

    6 votes

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  20. Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.

    6 votes

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