145 results found

1. Linientaste auf MitelONE Webanwendung, APP, Softphone

   Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
   Ausserdem die synchronisations mit den outlook Kalender...

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2. Change the From address from a MSL server like MBG / OIG / Mivb

   It is now not possibel the change the from address that is used for sending email in case of error, allarms.
   The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.

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3. MiVoice Office 400 Hybrid Cloud

   Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.

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4. New report for MiContact Center Business

   Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.

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   0 comments  ·  MiCC Business  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSayan Mandal (Admin, Mitel) responded

   Submitted merged with Under Review

5. increase certificate security on machine to machine communication

   Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.

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6. Marquee needs to be able to hold more characters.

   Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
   Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.

   We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.
   
   We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.

   As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the new agent.

   I know that this isn't a large company having only 8 agents, but this can't be the first time that this limit has been encountered.
   With the newer monitors that can display more data, we would like to get this fixed so we can add new agents to this list as they are hired - we hope to add 3 or 4 more in the next few months. The way this is, we won't be able to add another to the Marquee without separating it and adding a 3rd Marquee.

   Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
   Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.

   We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.
   
   We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.

   As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the… more

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7. MICC Account Codes Groups - expanded tree view vs. collapsed view option

   The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed time save on view rendering is lost real time as agents have to scroll thru the whole list of expanded codes real time with customers vs. going quickly to groups and expanding from there. Very illogical change to design.

   The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed… more

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8. SYSLOG server

   Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.

   We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the * . * is reset back to syslog.

   We'd like the addition of the * . * entry to the facility tab in the SYSLOG settings.

   Thanks.

   Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.

   We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *… more

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9. Mute for Ignite

   Customer wants the Mute function within Ignite Web client and not have to use the Micollab client.

   Large call center that just migrated from Five 9 to MIVB/MICCB solution.

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10. "Call to" Unterstützung von Mitel One

    Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
    Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.

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11. Outlook-Calendar integration also with Outlook-status "working elsewhere"

    It would be interesting to have an additional option for CALENDAR INTEGRATION WITH OUTLOOK status "works elsewhere" . (in addition to integration with “Busy” and “Out of Office”).
    (screenshot attached)

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12. Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein

    Eine eingegebene bzw. kopierte Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein, d.h. wenn man über Mitel One auf dem Smartphone eine Rufnummer eingegeben und sich dabei verschrieben hat muss man die fehlerhafte Ziffer berichtigen können ohne dabei die restlichen Ziffern vor der betroffenen rauslöschen zu müssen!

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13. Not possible to hide an extension in contact field ?

    Need to hide an extension in contact field.

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14. MiCollab Team Chat

    MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.
    
    Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.
    
    I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
    This feature should have been included in design.
    Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.

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15. 6900 Phone Volume Increase by config file like 400 series

    Customer says volume on ringers and speaker phone is too low for some areas. As of right now there's not a way to set the gain on 6900 series phones like you can on the 400 series. Would like this feature added.

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16. MSL network backup feature

    Provide additional option field to be able to set a non standard TCP port number

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17. MiVoice Connect client does not open wide enough

    Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!

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18. Meeting capacity : lack of desktop sharing

    we are not able to provide a remote sharing of our desktop to a remote party during a meeting with Mitel One or Meeting

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    Under Review  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review

19. The using of an API with the RCS server RQST00000991996

    Customer would like to know if this is possible?

    We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

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    Under Review  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review

20. dashboard MIVB

    Création d'un dashboard pour MIVB.
    Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
    Nombre de lignes utilisé en live etc.
    Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
    Utilisable également pour la résolution d'erreur.

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