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‎End User Feedback

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  1. In MiCollab wurde diese Funktion genial umgesetzt und erlaubt den Usern selbst zu sehen ob die Verbindung gut oder schlecht ist.

    Daher bitte ein Symbol zur aktuellen Verbindungsqualität in Mitel One Web sowie der Mobile App hinzufügen.
    So kann ein beachtlicher Supportaufwand vermieden werden und der Endanweder sieht auf den ersten Blick wenn etwas nicht stimmt.

    6 votes

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  2. Es sollte eine Funktionstaste hinzugefügt werden können, damit sich Agenten am Callcenter (Mitel Mivoice Office 400 / Mitel OIP) anmelden und abmelden können.

    6 votes

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  3. Das Mitel One sollte mittels der MS Teamsanbindung (via cloudlink) auch den Status vom Teams auslesen können.

    Aktuell sieht man Im MS Teams wenn jemand über Mitel One Telefoniert.
    Wenn jemand mittels MS Teams ein Meeting o.ä. hat, ist das in der Mitel APP nicht ersichtlich.

    6 votes

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  4. Customer says volume on ringers and speaker phone is too low for some areas. As of right now there's not a way to set the gain on 6900 series phones like you can on the 400 series. Would like this feature added.

    6 votes

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  5. In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.

    5 votes

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  6. For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

    We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

    Mitel Assistant…

    5 votes

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  7. Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.

    5 votes

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  8. Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
    Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.

    We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.

    We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.

    As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the…

    5 votes

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  9. In Yoursite Explorer make it possible in the schedules to set a from -to date instead of having to set every day seperately with the AND parameter (see example). I would like to set it like: From Friday 15 september till Monday 18 september in one line. This saves many mouseclicks and is far more flexible. It is possible with Time, so why not with days??

    5 votes

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  10. Requested detailed reporting on the voicemails and information like how long each voicemail has stayed unheard in the users’ voicemail.

    All voicemails have a time and date stamp, so if the system can tell the message was unheard, how can they not provide the time stamp to that message?

    5 votes

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  11. The Transfer window in Ignite shows up to 25 recent destinations, but if you need to search for a queue not in your recents, the functionality is very limited.

    The default behaviour we see is:
    - When selecting a filter other than 'All', only 4 entries are shown by default and user has to click 'Show More' repeatedly to load 4 more each time.
    - The order that Queue search results are loaded in is random/not apparent. They are not loaded in queue name alphabetical or reporting number numeric order (once loaded, they ARE shown in alphabetical order, but you…

    5 votes

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  12. Sofern ein interner Benutzer eine Durchwahl wie etwa -110 oder -112 oder -911 besitzt, kann dieser intern von der MitelOne Android App nicht mehr angerufen werden. Von der alten MobileOffice App war dies möglich.
    Wir benötigen dringend diese Funktion, da mehrere unserer Benutzer für MitelOne-App-Benutzer nicht mehr erreichbar sind!

    Users of extensions such as -110, -112, -911 are not able to be called from a MitelOne Android App. Using old MobileOffice App this is possible.
    We need this function urgent, since several employees cannot be called from a MitelOne App at the moment

    5 votes

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  13. Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
    Ausserdem die synchronisations mit den outlook Kalender...

    5 votes

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  14. It is now not possibel the change the from address that is used for sending email in case of error, allarms.
    The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.

    5 votes

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  15. Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.

    5 votes

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  16. Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.

    5 votes

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  17. Hello,

    In the context of an SDWAN solution using 5G WAN technology, we are experiencing problems related to the MTU due to a 5G constraint imposed by the ISP creating a malfunction of the MITEL 69XX Minet Desktphone terminals.

    On the Mitel solution side, would it be possible to develop the possibility of modifying the MTU both at the MIVB layer and on the Deskphone itself?

    4 votes

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  18. Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.

    4 votes

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  19. Création d'un dashboard pour MIVB.
    Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
    Nombre de lignes utilisé en live etc.
    Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
    Utilisable également pour la résolution d'erreur.

    4 votes

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  20. While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.

    4 votes

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