171 results found
-
Funktionstasten
Es wäre toll wenn die Funktionen eiene Statusanzeige bereitstellen würden damit mann sieht ob etwas ein oder ausgeschaltet ist
7 votes -
Darstellung der Verbindungsqualität während eines Anrufs
In MiCollab wurde diese Funktion genial umgesetzt und erlaubt den Usern selbst zu sehen ob die Verbindung gut oder schlecht ist.
Daher bitte ein Symbol zur aktuellen Verbindungsqualität in Mitel One Web sowie der Mobile App hinzufügen.
So kann ein beachtlicher Supportaufwand vermieden werden und der Endanweder sieht auf den ersten Blick wenn etwas nicht stimmt.7 votes -
Agent login
Es sollte eine Funktionstaste hinzugefügt werden können, damit sich Agenten am Callcenter (Mitel Mivoice Office 400 / Mitel OIP) anmelden und abmelden können.
7 votes -
Anrufliste
In der Anrufliste auf dem Smartphone in der normalen Telefon-App erscheinen auch die Anrufe aus der Mitel One App. Dies sollte bei Bedarf ausgeschaltet werden können.
7 votes -
Share point or Share drive access
Need to have space created for saving common files and folders related to day to day activities, which can be shared within the group created by self in Mitel one
7 votes -
SMS for MiVB Subscription
SMS needs to be added to MiVB Subscription model. I am running into customers that MiVB Subscription will be a good fit, but they require SMS. Connect, RingCentral, Nextiva, etc. have this built in.
7 votes -
MiVoice Business Console Emergency Call Log Limitation
The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.
6 votes -
Put the customer on hold when the agents hits transfer button at Ignite
At the moment when the agent selects the transfer button at an active call in Ignite the customer remains on the line while the agent is typing/searching for the number to transfer the call and the customer goes on hold only when the agent selects the correct number. This creates an awkward moment of silence, especially for agents not so experienced , where the customer still listens to the agent searching. It would be good if the agent is able to put the customer on hold first and then search for the number to transfer, either with selecting the hold…
6 votes -
modifying the MTU both at the MIVB layer and on the Deskphone itself
Hello,
In the context of an SDWAN solution using 5G WAN technology, we are experiencing problems related to the MTU due to a 5G constraint imposed by the ISP creating a malfunction of the MITEL 69XX Minet Desktphone terminals.
On the Mitel solution side, would it be possible to develop the possibility of modifying the MTU both at the MIVB layer and on the Deskphone itself?
6 votes -
Yoursite
In Yoursite Explorer make it possible in the schedules to set a from -to date instead of having to set every day seperately with the AND parameter (see example). I would like to set it like: From Friday 15 september till Monday 18 september in one line. This saves many mouseclicks and is far more flexible. It is possible with Time, so why not with days??
6 votes -
Increase the no. of search results returned by the Transfer pop-up in Web Ignite
The Transfer window in Ignite shows up to 25 recent destinations, but if you need to search for a queue not in your recents, the functionality is very limited.
The default behaviour we see is:
- When selecting a filter other than 'All', only 4 entries are shown by default and user has to click 'Show More' repeatedly to load 4 more each time.
- The order that Queue search results are loaded in is random/not apparent. They are not loaded in queue name alphabetical or reporting number numeric order (once loaded, they ARE shown in alphabetical order, but you…6 votes -
MS Teams Status
Das Mitel One sollte mittels der MS Teamsanbindung (via cloudlink) auch den Status vom Teams auslesen können.
Aktuell sieht man Im MS Teams wenn jemand über Mitel One Telefoniert.
Wenn jemand mittels MS Teams ein Meeting o.ä. hat, ist das in der Mitel APP nicht ersichtlich.6 votes -
6900 Phone Volume Increase by config file like 400 series
Customer says volume on ringers and speaker phone is too low for some areas. As of right now there's not a way to set the gain on 6900 series phones like you can on the 400 series. Would like this feature added.
6 votes -
Monitoring Extension Calls on MiVoice Business
We need the availability for users to be able to monitor extensions they have programmed on their phone. Example, a phone has a DSS key programmed on their phone and that extension receives a phone call, the user with the DSS programmed needs to see who is calling them.
5 votes -
Micollab Reporting
When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.
also under "users and services" you have a visual of all users and what features theyre using:
NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.Im aware of the NuPoint reports that can be run, and the user summary, miteam…
5 votes -
increase certificate security on machine to machine communication
Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.
5 votes -
Marquee needs to be able to hold more characters.
Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.
We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the…
5 votes -
Customer would like have an easier solution to device tracking in MBG.
Customer would like have an easier solution to device tracking in MBG. They would also like to see more interactive charts that they could export from the MBG with respect to teleworker.
5 votes -
Mute for Ignite
Customer wants the Mute function within Ignite Web client and not have to use the Micollab client.
Large call center that just migrated from Five 9 to MIVB/MICCB solution.
5 votes -
Voicemail Reporting for MiVoice Connect that provides specifics as to messages in each user mailbox.
Requested detailed reporting on the voicemails and information like how long each voicemail has stayed unheard in the users’ voicemail.
All voicemails have a time and date stamp, so if the system can tell the message was unheard, how can they not provide the time stamp to that message?
5 votes
- Don't see your idea?