166 results found

1. MiCollab Team Chat

   MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.
   
   Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.
   
   I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
   This feature should have been included in design.
   Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.

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2. ELIN and XML

   Can we please get an update on this subject.

   Thanks. That is the correct guide but there is no addition of ELIN.

   Product model: 6800 series
   Firmware version: 5.0
   Serial number: all

   When a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.

   It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable could be replaced with the ELIN if one has been provided to the phone and blank otherwise.

   Earlier you had mentioned this request was visible in MiAccess / User's Voice. Please check that it's still there and ask for a status update if there isn't one.

   Thanks,

   Can we please get an update on this subject.

   Thanks. That is the correct guide but there is no addition of ELIN.

   Product model: 6800 series
   Firmware version: 5.0
   Serial number: all

   When a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.

   It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable… more

   4 votes

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3. MSL network backup feature

   Provide additional option field to be able to set a non standard TCP port number

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4. MiVoice Connect client does not open wide enough

   Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!

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5. The using of an API with the RCS server RQST00000991996

   Customer would like to know if this is possible?

   We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

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   Under Review  ·  AdminSayan Mandal (Admin, Mitel) responded

   Submitted merged with Under Review

6. Export All with just one click

   It will be nice if Mitel can include an extra option in the MiVoiceBusiness called “Export All” instead of exporting every tab individually? With this option, you could export all tabs with just one click. Exporting each tab individually takes time. Why you have a backup option of the whole machine but not export all. Let’s work easier, not harder.

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7. From MMP, display the deployment/download date of the Micollab client

   Similar to the User Table in Micollab Deployment, it would be helpful to have this information surfaced in the MMP interface. Ideally, it should be displayed on the Users page by adding a dedicated column for it
   regards

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8. Make KM accessible again
   3 votes

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9. Missed Call Logging and Multi-Line Behavior

   Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.

   Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.

   Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.

   The above shows that the desk phone only records calls for the main extension, but the desktop app will show all calls on that phone. This is fine, but…….
   ALL of these calls have no way of seeing what line they were associated with.

   Please add the ability to determine who the missed call is for within the application.

   Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.

   Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.

   Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.

   The above shows that the desk… more

   3 votes

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10. HPiQ callback improvements

    I have implemented HPiQ for a customer however they have asked if the below is possible:

    If the customer has requested a callback, what Agentgroup would be allocated?
    For example, call received within pathway P411, Payment Support.
    To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)

    461 Payment Support
    456 Payment Support Overflow
    454 Complex Overflow

    If the callback is the next one available, would it be allocated to any of the groups above based on next agent available. Our preference would be to limit to the main agent group only of 461.

    To summarise:

    The customer wants all callback requests to be presented to only the primary agent group for a queue as these agents are best trained to deal with the customers call back request.

    I have implemented HPiQ for a customer however they have asked if the below is possible:

    If the customer has requested a callback, what Agentgroup would be allocated?
    For example, call received within pathway P411, Payment Support.
    To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)

    461 Payment Support
    456 Payment Support Overflow
    454 Complex Overflow

    If the callback is the next one available, would it be allocated to any of the… more

    3 votes

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11. MiVB Console, have the ability to move BLF icons so that the Receptionist can Organise them in a way other than Alphabetical

    Customer request to be able to move the BLF icons on the MiVB Console so that they can be put in a custom order.
    Reason for this is that the customer is a Solicitor so they have groups with BLF in but they want to be able to sub arrange them with in the Groups.
    For Example they will have two Solicitors and each Solicitor will have a Team that works under them. So Reception want the Solicitor at the top with their team below.

    3 votes

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12. MPA MiVB logs

    Need a way to silence MPA logs on the MiVB's, as these are filling up audit logs and now cannot see who is making changes behond a certain amount of days.

    Ticket has been raised with Mitel RQST00001144515 and on this ticket told to raise it here.

    3 votes

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13. Nupoint Mailbox, need cascade levels for dial-out notifications

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need to have timers to call whoever is turned on before advancing to the next user that might be turned on for that week.

    People are going to say "use a text message notification" or "use a email notification". Users will always answer the phone, they might not hear a text message or email. The customer wants a "phone call"

    We had almost this exact feature in the MiVO250.
    We also need the user to be able to access that mailbox via webpage to turn on/off the users for that week. We don't want to have the users login to the MiCollab Server and navigate their way to the Nupoint and risk changing the wrong thing.

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need… more

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14. Call appearance buttons

    Is it possible to configure hard keys to function as call appearances?

    Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.

    Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).

    Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.

    3 votes

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15. Complimentary Registration for Partners with MUG sign up

    Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors i saw there at the moment.

    Just a thought though, putting it out there in case there's any other interest.

    Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors… more

    3 votes

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16. Namensanzeige in der Wahlwiederholung wenn Kurzwahlnummer gewählt wird

    Wird mit einem Telefonapparat eine Kurzwahlnummer z.B. 7105 direkt gewählt zeigt es zwar den Namen der gespeicherten Nummer im Display an, möchte man jedoch in der Wahlwiederholung diesen Namen wieder finden zeigt es nur die Kurzwahlnummer z.B. 7105 an und nicht mehr den Namen. Anscheinend wird auf Anfrage bei Mitel das Problem auch nicht gelöst. In letzter Zeit gibt es viele solche Probleme welche nicht mehr gelöst werden wollen von Mitel. Mitel möchte zwar nach wie vor dass man Mivo 400 System weiterhin verkauft, da ja anscheinend jedoch Mitel nicht gewollt ist Funktionen welche mal funktionert haben wieder zu lösen muss man wohl oder übel andere Hersteller installieren.

    Wird mit einem Telefonapparat eine Kurzwahlnummer z.B. 7105 direkt gewählt zeigt es zwar den Namen der gespeicherten Nummer im Display an, möchte man jedoch in der Wahlwiederholung diesen Namen wieder finden zeigt es nur die Kurzwahlnummer z.B. 7105 an und nicht mehr den Namen. Anscheinend wird auf Anfrage bei Mitel das Problem auch nicht gelöst. In letzter Zeit gibt es viele solche Probleme welche nicht mehr gelöst werden wollen von Mitel. Mitel möchte zwar nach wie vor dass man Mivo 400 System weiterhin verkauft, da ja anscheinend jedoch Mitel nicht gewollt ist Funktionen welche mal funktionert haben wieder zu lösen… more

    3 votes

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17. Erweiterung der Anrufliste mit mehr Details

    Die Anrufliste von Mitel One ist sehr rudimentär und könnte mit wenig Aufwand für die Kunden einen deutlichen Mehrwert bieten.

    Dazu zählen folgende Ideen:
    - Name + Rufnummer (vorhanden)
    - Datum / Uhrzeit (vorhanden)
    - Anrufdauer
    - Informationen falls der Anruf weitergeleitet wurde
    - Informationen über welches ARV / Durchwahl der Anruf ankam

    Optional:
    - Möglichkeit das der Anruf gespeichert werden kann und ein Kontaktfenster zB. in Outlook aufgeht

    3 votes

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18. Suchfunktion während der Anrufweiterleitung muss vorhanden sein

    Während eines "Anruf hinzufügen" funktioniert die Suchfunktion nur für die Suche von anderen Mitel One Usern. Dabei müsste dort die gleiche Möglichkeit wie in der normalen Telefonbuch Suchfunktion vorhanden sein.

    3 votes

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19. Anrufliste bei Besetzt

    Anrufliste bei Besetzt wäre ein klasse Leistungsmerkmal!

    3 votes

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20. Removing the visibility of Shared Secret

    We have a governement department customer who during a rceent security audit, had it flagged that the Web Server Shared Secret keys are limmediately visible when you log in to the Server Manager in MSL.

    They would like the ability for this to be hidden.

    3 votes

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