175 results found
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MXONE - command CLI/webpage PM to printout ip_extension with module DSS
MXONE - command CLI/webpage PM to printout ip_extension with module DSS becouse I do not understand which extensions phone has got the key expansion module.
2 votes -
MiCCB email queue reseize timer
Email queues dont have an option to add a reseize timer like voice queues, So if an agent misses or rejects an email they are marked as unavailable for all interactions(eMail and Voice). It would be nice to have the same feature in email that is in voice where you can set the reseize timer and the agent will automatcally become available again.
2 votes -
Allow other Media option to be prioritised over Voice
The ability to priorities other media options over voice on a per agent basis, the shift from Voice to other applications means this requirement is now required as standard.
2 votes -
Cloudlink Dutch activation Mail wrong translation
Cloudlink Dutch activation Mail translation.
It says stop building your account. instead of press here to activate the account.2 votes -
SSO for IN ATTEND APPLICATION
Hello, It would be interesting to have a connection for the IN ATTEND application by SSO.
Thanks
2 votes -
Topic: Phone Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet. Besser wäre aber die Mobile Nummer Siehe An
Topic: Phone
Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet.
Besser wäre aber die Mobile Nummer
Siehe Anhang.2 votes -
Insights Reporting in Mitel One CX
I would like to suggest two changes to the reports that are provide by Mitel One.
Make the date / time fields compatible with Excel. The current output, "2021-11-03T12:43:45Z" does not work without manual manipulation.
Add the CX agents extensions to the report
Thank you
2 votes -
Ring Group Que Monitor in MiCollab
Show Ring Group Que in Micollab Client like it had been in ShoreTel. To allow members/agents to pick calls from the Que and monitor the que when logged out.
1 vote -
MIVB Console not recording CLI (ANI)
Customer has found that ASC does not receive CLI (ANI) when MIVB console receives calls and is recorded. They have implemented HO4986 and HO5439 but they cannot search for caller number CLI (ANI). This only appears to work with IP phones and soft phones.
1 vote -
Contact Card within Web Ignite App
Contact Card within Web Ignite App in version 9.5 and Higher is restricting the view.The previous Contact Card displaying the Agent State was much better. End Users are having to constantly scroll up & down to view the Agent state.
Whereas in the previous version (9.4 and lower ), the Contact Card was slim without any borders and gave a better view.1 vote -
MSL as a Config\Firmware server for MiVoice MX-ONE
As MSL all ready has DHCP, DNS, NTP functions it would be great to add TFTP and HTTP download functions for for Mitel devices (68xx, 69xx, SIP Dect, etc.)
I that way customers could use MSL Virtual Appliance for provisioning all needed data and files for Mitel devices without using 3rd party aplications (tftpSE, HSF and others on remote PCs).
It could be readable folder where you can upload files with elevated privilege user via SFTP of through MSL web interface.
1 vote -
easy admin pro
The ergonomics of the M5000 Easy Admin Pro interface should be improved, particularly for managing the shared directory.
Here are the issues encountered and which should be improved:
When Viewing records:
- Maximum 100 lines
- No column sorting
- No speed dial searchWhen creating/editing records:
- No input control during creation/editing > Creation of duplicate call numbers or speed dial numbers is possible !
- No automatic speed dial incrementor suggestion: it's impossible to know if a speed dial number is available unless you follow a parallel listing!1 vote -
Enter notes during call
From our customer - Ignite does not display case notes when only completing the first section of the case. We would like to be able to add case notes during the call.
1 vote -
MPA MiVB logs
Need a way to silence MPA logs on the MiVB's, as these are filling up audit logs and now cannot see who is making changes behond a certain amount of days.
Ticket has been raised with Mitel RQST00001144515 and on this ticket told to raise it here.
1 vote -
Network Testing in MPA
We setup a network test to make a call to our IVR ports which works as expected. However, the option to raise an alarm on a failure is not available. We would like the ability to send an alarm on failed calls in MPA's network testing tool.
1 vote -
Mitel Performance Analytics
Can a wizard be developed to change the domain name on this product? We just had to make this change and spent a lot of time working with support to get a procedure that correctly made the change. It took weeks to get this accomplished.
1 vote -
Basic self-service system integrated into MxOne
Several competing exchanges already have a self-service system included in their telephone systems, with voice recording to be inserted to build the call routing tree for the configured extension. Something basic that should be included in MxOne, without needing to use more expensive Mitel resources or third-party resources to implement something that many customers request.
1 vote -
Agent Dispatch -MICCE Web Agent
MICCE Web agent need to have Agent dispatch. How can we add the agent dispatch option Web agent
1 vote -
1 vote
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MiCC worktimer to long
In the event of a malfunction with the MiCC server, EHDA agents (home workers) with a 'long' Worktimer have the problem that they cannot cancel the Worktimer after the 1st call and are therefore unavailable for a longer period of time.
create a feature access code for worktimer and/or make busy
1 vote
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