212 results found
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PowerPlayweb
search in PowerPlayWeb via Enter.
when you want to search for a recording in PowerPlayWeb you have to use the mouse and click on search today. we have been asked by customer if you can't get the search function via the Enter button so you don't have to use the mouse.
if you have chosen the appropriate search criteria, for example yesterday, the customer just wants to be able to press Enter to get the search, as it is today you have to take the mouse and click on "Start Search", I would say that this has worked in previous…
2 votes -
Centralized Company Contact List In MiCollab + Additional Contact Fields to Search
This is different than internal company extensions within MiCollab and personal contacts in that we want to be able to have a single file we can manage within the MiVB management site for customer and supplier contacts that gets pushed to all users.
Currently we have to import all supplier and customer contacts into each users outlook contacts to have them show as a personal contact which is also flaky.
If we want to make any kind of change to a customer or supplier contact we have to go around to all 93 workstations across 4 separate locations and manually…
2 votes -
Need A Way for Agent to Recover When Is He Unable to Change Status.
Need a way for an agent to recover when the IPBX and the MICC go out of sync. The "out of sync" event doesn't happen often, but when it does, it sometimes causes the Reseize Timer to render that agent unable to change status. Closing and reopening does not resolve the problem.
2 votes -
Enable Dark Mode to MiVoice Business Console
Allows to enable a Dark Mode for MiVoice Business Console. This would help the Operators to safeguard their eyesight.
This was raised during our demo to our client.
2 votes -
MiCollab Contact Bubbles
Our customers enjoy using the micollab client and wants to have as much as possible in their application. Now they use a lot of contact bubbles, but this can be overwhelming because they can't organize them.
I know that this is not possible, because of that the customer asked me to make a feature request.
Could this be implemented in a possible future release of the micollab?
2 votes -
Better Workload Admin in YSE
Currently when setting a workload, if you make a change in one media type, it changes other media types. For example, if I change the email media type to not allow voice, it changes the voice media type to not allow email. We want to not offer a voice call when an agent has an email but we do want to allow an email to be offered when an agent is on a voice call. It would be better if each media type was independent from the rest for agent and queue efficiency.
2 votes -
MIVB Console not recording CLI (ANI)
Customer has found that ASC does not receive CLI (ANI) when MIVB console receives calls and is recorded. They have implemented HO4986 and HO5439 but they cannot search for caller number CLI (ANI). This only appears to work with IP phones and soft phones.
2 votes -
Contact Card within Web Ignite App
Contact Card within Web Ignite App in version 9.5 and Higher is restricting the view.The previous Contact Card displaying the Agent State was much better. End Users are having to constantly scroll up & down to view the Agent state.
Whereas in the previous version (9.4 and lower ), the Contact Card was slim without any borders and gave a better view.2 votes -
Appel de groupe Multi-Ligne
Bonjour,
Avoir sur le Mitel 5000, comme le font le Mitel 400, Yeastar, avoir une supervision sur touches CCO des appels entrants sur un groupe.
Exemple: groupe 500 avec le 200 et 201, 5 touches CCO par postes
les appels entrants s'incrémentent sur les 5 touches en parallèle sur les 2 postes.
Merci2 votes -
MiCC Business: place a flow building block in comment or an other way to skip
It would be great to be able to place a block in comment so that it is passed by in flow.
If you have a lot of blocks that you want to by pass you now have to place the go to block before all the blocks you want by pass or you have to delete the block or move it to a place where it will not be executed during the flow.
A nice thing would be that you have checkbox in properties like "place in comment".
The idea is to not move the blocks and keep the visible…
2 votes -
Cloudlink Voice Assist
At the moment, configurations in Voice Assist (routing) are only triggered by calls.
There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.2 votes -
2 votes
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Suchverlauf bzw. häufig gesuchte Kontakte darstellen
Häufig gesuchte Kontakte oder die zuletzt gesuchten sollten zB. auf dem Web Client darstellbar sein.
Dies würde die Arbeit für gewisse Kunden erleichtern.2 votes -
Suchfunktion mit Quellangaben sowie mehrfachen Rufnummern erweitern
Die gefundenen Kontakte via Suchfunktion sollten erweitert werden.
Zeigt es vorhandene Outlook / MS 365 Kontakte immer einzeln an (Kontakte mit mehreren Rufnummern werden nicht als solche dargestellt.
Eine Angaben woher dieses Suchergebnis kommt (analog zur OIP Suche) erleichtert die Fehlersuche für uns Partner und erlaubt dem Kunden zu Wissen ob dies nun ein lokaler oder zB. MS 365 Kontakt ist
2 votes -
Mitel Dialer
Die Möglichkeit, die Rufnummer aus der Anrufliste zu kopieren in zb. Zwischenablage
2 votesPlanned merged with Implementation Considered
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Mitel SRM Agent Software for Apple macOS
Mitel SRM Agent Software for Apple macOS
2 votes -
MXONE - command CLI/webpage PM to printout ip_extension with module DSS
MXONE - command CLI/webpage PM to printout ip_extension with module DSS becouse I do not understand which extensions phone has got the key expansion module.
2 votes -
MiCCB email queue reseize timer
Email queues dont have an option to add a reseize timer like voice queues, So if an agent misses or rejects an email they are marked as unavailable for all interactions(eMail and Voice). It would be nice to have the same feature in email that is in voice where you can set the reseize timer and the agent will automatcally become available again.
2 votes -
Direct purchase of software assurance
Please allow us to purchase software assurance as a line item. It sure seems like a lot of work to get a quote when the price and item are always the same.
1. Expired system $$
2. Non Expired system $.Quick easy and no more waiting.
thanks
Larry2 votes -
Touche sur MielONE
Avoir les touches de lignes ainsi que le touches de fonction!!
L'interface n'est pas pratique. (Avoir quelque chose qui ressemble un téléphone éventuellement)
2 votes
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