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‎End User Feedback

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  1. Immerhin wurde es nach so langer Zeit geschafft vordefinierte Funktionstasten zu implementieren. Leider nur in der Web-Anwendung, nicht umfangreich genug und am schlimmsten, nicht wirklich zu Ende (richtig) programmiert.
    Bei manchen Tasten, wie z.B. Persönliche Anruflenkung oder Schaltgruppen fehlt die zweite Ebene fürs deaktivieren der Funktion.
    Was immer noch fehlt, ist bei allen eine Statusanzeige an der auf einem Blick erkannt wird ob eine Funktion aktiviert oder deaktiviert ist.

    16 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  2. Hallo Zusammen,

    wie sieht es mit einer Integration in Apple CarPlay aus?
    Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.

    Stelle mich gerne im Apple Testflight zur Verfügung zum testen

    15 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  3. Kunden haben schon das Bedürfnis Outlook-Kontakte im Mitel One integrieren zu können.

    15 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  4. It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
    As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...

    14 votes

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    1 comment  ·  Other  ·  Admin →
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  5. At present, you only receive presence updates for a MiVB ‘Generic SIP Device’ when:

    1) a call is made (busy)
    2) a call is received (busy)
    3) when a call is dropped (available)
    4) when the device is signed into the SIP extension (available).

    There is no presence update when the device is signed out. This is confirmed 'design intent' by Mitel. That means in the last presence update is 'Available', the device will remain available via API, even after signing out.

    Please add SIP de-registration/out of service events to the CloudLink Notifications/Presence API so that SIP device presence can…

    14 votes

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  6. Wenn ein Anruf rein kommt, bei dem der Name migeschickt wird, kann man keine Nummer sehen. Gut wäre wenn man im Mitel One Web App Anzeigefeld den Namen und die Nummer gleichzeitig sehen kann. Gut für eine Telefonisitin wenn sie sich die Nummer notieren muss.

    13 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  7. Call-Handling (annehmen, auflegen) über EHS Funktion am Headset

    13 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  8. Freie Nummerntasten sind im Mobile App nicht konfigurierbar sondern nur über das Web-App. Im Mobile-App sollten auch freie Nummerntasten konfiguriert werden können und nicht nur aus den persönlichen Kontakten.

    13 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  9. seems like as soon as someone at mitel decides an idea isnt going to happen quickly the entry is then blocked from further votes.

    This portal is still new and i suspect that there arent that many end users that have been advised that it exists.

    fair enough that there is no current plan , but what if it had 1000 votes . would that change things ?

    shutting it down prevents more people adding votes .

    if this portal is not for the long term development then whats the point?

    13 votes

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    2 comments  ·  Other  ·  Admin →
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  10. Since Mitel doesn't recommend rebooting an MSL server using Linux cron job or shutdown -r <time> , please provide a way to do a scheduled reboot of an MSL server (MiCollab, MBG etc)

    11 votes

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  11. It would be great to add a caller to outlook contacts out of the callings list where we see just a number.

    11 votes

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    1 comment  ·  Mitel One  ·  Admin →
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  12. Kunden haben den Wunsch angebracht in Mitel One Telefonnotizen erstellen zu können. Pro Anruf ein separates Pop-Up, welches Notizen zum momentanen Gespräch ermöglichen.

    11 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  13. Mitel Performance Analytics.
    Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.

    Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.

    So would be nice to have a filter option that we could set to only send an email if an alarm…

    10 votes

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  14. Bei Nutzung von zwei SIM Karten im Iphone kommen keine RTP Daten zustande. Anruf wird nur signalisiert.

    Datenverkehr ist in den Einstellungen auf eine SIM Karte eingestellt. Keine Verbesserung.

    App nur im Wlan nutzbar.

    10 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  15. Wenn Frei Nummerntasten z.B. PISN oder externe Rufnummern auf dem App als Taste gespeichert wird, kann auf diese nicht weitervebunden werden (Die Tasten werden ausgeblendet). Wem um Himmelswillen fällt es ein, diese Tasten auszublenden?
    Man kann zwar weiterverbinden mit der PISN Nummer zu wählen, ist jedoch am Ziel vorbei für Userfreundliche Benutzung.
    Ausserdem kommt je nach Smartphone der grüne Balken über der Tastatur, so dass eigentlich gar nicht alle Ziffern gewählt werden können.
    Ganz ehrlich. Man hat es einmal mehr geschafft, das ganze zu verschlimmbessern. Mitel Office hatte man schon bald soweit dass man es zum Bedienen nutzen konnte bis…

    10 votes

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  16. Need to have option to take or give control while sharing the screen, which is very important while providing training or guiding some one in team

    10 votes

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  17. Recently sent or received chat messages should be queue up in top,
    either customized setting option should be provided to do so or it should be set up as default
    for ex: an SMS received in mobile will always show up in top, need to have similar facility

    10 votes

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  18. Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
    Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.

    9 votes

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  19. When I make a call with the Mitel Assistant from within MS Teams, the floating window of MiCollab appears only after the other party answered the phone. When I want to hang up before I have to switch to MiCollab. Please make the floating window of MiCollab appear immediatly when the call start.

    9 votes

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  20. As of now only 10 members group can be created in Mitel One, but need to have facility to add more members, as we have team of 13 members

    9 votes

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