185 results found
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MiVoice Business Console Accessibility
Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:
No support for Windows High DPI mode (use of older Java runtimes?)
Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
All the icons are wireframe blue/grey (somewhat mitigated by…18 votes -
Funktionstasten
Immerhin wurde es nach so langer Zeit geschafft vordefinierte Funktionstasten zu implementieren. Leider nur in der Web-Anwendung, nicht umfangreich genug und am schlimmsten, nicht wirklich zu Ende (richtig) programmiert.
Bei manchen Tasten, wie z.B. Persönliche Anruflenkung oder Schaltgruppen fehlt die zweite Ebene fürs deaktivieren der Funktion.
Was immer noch fehlt, ist bei allen eine Statusanzeige an der auf einem Blick erkannt wird ob eine Funktion aktiviert oder deaktiviert ist.18 votes -
CarPlay
Hallo Zusammen,
wie sieht es mit einer Integration in Apple CarPlay aus?
Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.Stelle mich gerne im Apple Testflight zur Verfügung zum testen
17 votes -
allow continued voting even when idea has been flagged as no plan
seems like as soon as someone at mitel decides an idea isnt going to happen quickly the entry is then blocked from further votes.
This portal is still new and i suspect that there arent that many end users that have been advised that it exists.
fair enough that there is no current plan , but what if it had 1000 votes . would that change things ?
shutting it down prevents more people adding votes .
if this portal is not for the long term development then whats the point?
17 votesSubmitted merged with Under Review
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Outlook Adressbuch
Kunden haben schon das Bedürfnis Outlook-Kontakte im Mitel One integrieren zu können.
15 votes -
Require the Use of Make Busy Reason Codes
While ACD Agents can be "told" to use Make Busy Reason Codes there is no technical requirement for them to be entered.
As an example from a Physical Phone someone can choose Make Busy, the system then immediately places then in Make Busy Code 0 but if they never select a reason it times out but keeps them in code 0.
As an example from Ignite someone can choose a Make Busy with "No Reason Code".
This could be fixed by:
- Adding an option to require the use of Make Busy Codes (either system wide or via COS).From…
14 votes -
MiVoice Connect Knowledge Base
The MiVoice Connect knowledge base needs to be put back into a working state. There is no way to navigate/search which makes supporting a product that's already difficult to support even more difficult. Move all the articles to the KMS where everything else already is. It never made sense they were separate. If they aren't in the correct format and you don't have anyone to format them then have Chat GPT do it. This should not be a topic of conversation. We should be able to search/access the KB articles just like we can for every other product. I would…
14 votes -
CloudLink - MiVB - Send Busy/Out of Service Event on SIP De-Registration
At present, you only receive presence updates for a MiVB ‘Generic SIP Device’ when:
1) a call is made (busy)
2) a call is received (busy)
3) when a call is dropped (available)
4) when the device is signed into the SIP extension (available).There is no presence update when the device is signed out. This is confirmed 'design intent' by Mitel. That means in the last presence update is 'Available', the device will remain available via API, even after signing out.
Please add SIP de-registration/out of service events to the CloudLink Notifications/Presence API so that SIP device presence can…
14 votes -
Scheduled MSL reboot
Since Mitel doesn't recommend rebooting an MSL server using Linux cron job or shutdown -r <time> , please provide a way to do a scheduled reboot of an MSL server (MiCollab, MBG etc)
13 votes -
Mitel One Web App, geleichzeitige Namen und Nummer Anzeige
Wenn ein Anruf rein kommt, bei dem der Name migeschickt wird, kann man keine Nummer sehen. Gut wäre wenn man im Mitel One Web App Anzeigefeld den Namen und die Nummer gleichzeitig sehen kann. Gut für eine Telefonisitin wenn sie sich die Nummer notieren muss.
13 votes -
EHS Annahme
Call-Handling (annehmen, auflegen) über EHS Funktion am Headset
13 votes -
Tastenkonfiguration von freien Nummern wie PISN oder freie externe Telefonnummer im Mobile-App
Freie Nummerntasten sind im Mobile App nicht konfigurierbar sondern nur über das Web-App. Im Mobile-App sollten auch freie Nummerntasten konfiguriert werden können und nicht nur aus den persönlichen Kontakten.
13 votes -
Teleworker Network Analyzer - Load Test Quality Document
Mitel Teleworker Network Analyzer Tool is great but the documentation is lacking, specifically around metrics. While monitoring the Load Test in Real-Time you can see the word description like "Great, Good, Poor, UGH, etc." You can also have the data saved to a CSV. The problem is that when you look at the saved CSV you have no way to correlate the word descriptions to the actual numeric metrics.
This could be easily resolved by just generating a document which shows the "word descriptions" with criteria such as:
Delay over 1 second is great if X, good if Y, UGH…
12 votes -
Put the customer on hold when the agents hits transfer button at Ignite
At the moment when the agent selects the transfer button at an active call in Ignite the customer remains on the line while the agent is typing/searching for the number to transfer the call and the customer goes on hold only when the agent selects the correct number. This creates an awkward moment of silence, especially for agents not so experienced , where the customer still listens to the agent searching. It would be good if the agent is able to put the customer on hold first and then search for the number to transfer, either with selecting the hold…
12 votes -
Customer accessible Software Download portal
Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.
Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.
12 votes -
jthomas@bunnings.com.au
Mitel Performance Analytics.
Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.
So would be nice to have a filter option that we could set to only send an email if an alarm…
12 votes -
MiVoice Business Console
Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
So könnte sich sich temporär auf ein anderes Ziel weiterleiten.11 votes -
Mitel Assistant - customizable phone fields
For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?
We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.
Mitel Assistant…
11 votes -
In MiCollab
In MiCollab server - Users and Services - on the User tab make it possible to sort the dropdown menus like Department and Location alphabetically. Saves a lot of scrolling when adding users.
11 votes -
Ringer Volume
This idea was previously submitted by our vendor, however, I cannot say if it was implemented or denied. I just looked through all the ideas here on the portal but could not locate any similar ones.
We were told it was logged under DFR018968.
We have an issue where our staff will lower the ringer volume on the handsets, as such the next staff coming in, are not able to hear the phone ring, as such allowing them to miss calls. We were hoping for a setting that will allow the volume to return to its original ringer volume after…
11 votes
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