88 results found

1. sls

   Bring back all the previous amc functionality to SLS

   Why have you changed to something that has less functionality ?

   SLS seems to be much more labour intensive when applying licenses

   SLS doesn't seem to have any reporting abilities

   SLS - when renewing SWAS , cant ignore old ARIDS in renewal
   - we now have to either
   decommission them
   move them to a seperate company
   or convert the user licenses to vouchers and lose the Base License

   7 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

2. Agent login

   Es sollte eine Funktionstaste hinzugefügt werden können, damit sich Agenten am Callcenter (Mitel Mivoice Office 400 / Mitel OIP) anmelden und abmelden können.

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   0 comments  ·  Mitel One  ·  Delete…  ·  Admin →
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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

3. Anrufliste

   In der Anrufliste auf dem Smartphone in der normalen Telefon-App erscheinen auch die Anrufe aus der Mitel One App. Dies sollte bei Bedarf ausgeschaltet werden können.

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

4. Share point or Share drive access

   Need to have space created for saving common files and folders related to day to day activities, which can be shared within the group created by self in Mitel one

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

5. Switch to disable phone in app

   With last update at least for android Mitel removed swith to disable phone functionality in app.
   We often have situation where users want to disable calls on smartphone but be availible on desk phone.

   Please bring back that switch.

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

6. MS Teams Status

   Das Mitel One sollte mittels der MS Teamsanbindung (via cloudlink) auch den Status vom Teams auslesen können.
   
   Aktuell sieht man Im MS Teams wenn jemand über Mitel One Telefoniert.
   Wenn jemand mittels MS Teams ein Meeting o.ä. hat, ist das in der Mitel APP nicht ersichtlich.

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   0 comments  ·  Mitel One  ·  Delete…  ·  Admin →
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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

7. bmuller@vertical.com

   Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
   When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
   This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
   The current solution is to Add an Additional Network Route which only supports IP addresses.
   It's understood that Linux and Windows will allow you to add a route at the OS level.
   Question is, how does Mitel want this addressed?
   Do you want dealers and customers configuring changes at the OS level now?
   If so you should provide an example that shows how Mitel wants this to be done.
   Similar to the way that Mitel will provide an example of using any CLI commands on the OS level.

   Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
   When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
   This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
   The current solution is to Add an Additional Network Route which only supports IP addresses.
   It's understood that Linux and Windows will allow you to add a route at the OS level.… more

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

8. Besetztlampenfeld

   Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

9. Mitel One

   Bonjour, un client utilise la fonction "Message" de Mitel et lorsqu'il communique un numéro au travers du Chat, le client aimerait pouvoir directement appeler en cliquant sur le numéro via le Chat (comme whatsapp ou autre application de message), bientôt possible j'espère ;-)

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

10. Android-App: Notrufnummern als Durchwahl erlauben

    Sofern ein interner Benutzer eine Durchwahl wie etwa -110 oder -112 oder -911 besitzt, kann dieser intern von der MitelOne Android App nicht mehr angerufen werden. Von der alten MobileOffice App war dies möglich.
    Wir benötigen dringend diese Funktion, da mehrere unserer Benutzer für MitelOne-App-Benutzer nicht mehr erreichbar sind!

    Users of extensions such as -110, -112, -911 are not able to be called from a MitelOne Android App. Using old MobileOffice App this is possible.
    We need this function urgent, since several employees cannot be called from a MitelOne App at the moment

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

11. Linientaste auf MitelONE Webanwendung, APP, Softphone

    Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
    Ausserdem die synchronisations mit den outlook Kalender...

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

12. MiVoice Office 400 Hybrid Cloud

    Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

13. Meeting capacity : lack of desktop sharing

    we are not able to provide a remote sharing of our desktop to a remote party during a meeting with Mitel One or Meeting

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    1 comment  ·  Mitel One  ·  Delete…  ·  Admin →
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    INITIAL REVIEW  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review

14. TLS support for the MPA Network Testing

    Feature Request - TLS (SIPS) support for the MPA SIP Registration Test

    Product: Mitel Performance Analytics (MPA)
    Version in use: 3.6.2.289
    Component: Active / Network Testing - SIP Registration Test
    Request type: Feature enhancement

    1. Summary

    We request that the SIP Registration Test (Active / Network Testing) be extended to support TLS (SIPS) as a transport, in addition to the current UDP and TCP. Today the test can only register over UDP or TCP, which makes it unable to monitor SIP environments where remote access is TLS-only.

    1. Current limitation

    The SIP Registration Test supports UDP and TCP only. There is no option to register over TLS (SIPS). As a result, the test cannot register against any SIP endpoint that mandates TLS.

    1. Our use case

    We monitor a multi-site MiVoice deployment with MPA. A SIP Registration Test runs from a Network Testing probe against the MiVoice Business call server on the internal interface (UDP), and we keep it as a registrar health check.

    We also need to validate the remote-worker (teleworker) registration path as a real external user would experience it: from the public side, through the MiVoice Border Gateway (MBG), down to the call server.

    On the MBG, the public Set-side SIP support is TLS-only (TCP/TLS enabled, UDP and TCP cleartext disabled) with SRTP-only media. This is an intentional security posture that we do not intend to weaken for a monitoring tool. Because that path is TLS-only, the MPA SIP Registration Test cannot reproduce or monitor it.

    1. Impact

    We cannot use MPA Active Testing to monitor the end-to-end teleworker SIP registration chain. The synthetic test is limited to the internal interface and does not cover the TLS / MBG teleworking path. A failure affecting only the external registration path (while the internal registrar stays healthy) cannot be detected today.

    1. Requested enhancement

    Add TLS (SIPS) as a selectable transport for the SIP Registration Test, with:

    • Transport selection: UDP / TCP / TLS

    • Configurable TLS port (e.g. 5061) and target FQDN

    • Certificate handling: validate against a trust store and/or an option to ignore certificate validation

    • Pass/fail reporting consistent with the existing UDP/TCP test, so it can feed the same Alert Profiles

    1. Why it matters

    TLS-only SIP on public interfaces is becoming the norm. Without TLS support, MPA Active Testing cannot validate the path most exposed to outages and certificate issues - the remote-worker registration path. Adding TLS would close this gap.

    Submitted by: Bouygues Telecom - MPA integration team
    Context: Production MiVoice deployment, public-facing SIP access enforced as TLS-only / SRTP-only.

    Feature Request - TLS (SIPS) support for the MPA SIP Registration Test

    Product: Mitel Performance Analytics (MPA)
    Version in use: 3.6.2.289
    Component: Active / Network Testing - SIP Registration Test
    Request type: Feature enhancement

    1. Summary

    We request that the SIP Registration Test (Active / Network Testing) be extended to support TLS (SIPS) as a transport, in addition to the current UDP and TCP. Today the test can only register over UDP or TCP, which makes it unable to monitor SIP environments where remote access is TLS-only.

    1. Current limitation

    The SIP Registration Test supports UDP and TCP only. There is no… more

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    IDEA SUBMITTED  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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15. Nupoint Mailbox, need cascade levels for dial-out notifications

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need to have timers to call whoever is turned on before advancing to the next user that might be turned on for that week.

    People are going to say "use a text message notification" or "use a email notification". Users will always answer the phone, they might not hear a text message or email. The customer wants a "phone call"

    We had almost this exact feature in the MiVO250.
    We also need the user to be able to access that mailbox via webpage to turn on/off the users for that week. We don't want to have the users login to the MiCollab Server and navigate their way to the Nupoint and risk changing the wrong thing.

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need… more

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

16. one

    Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

17. "Call to" Unterstützung von Mitel One

    Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
    Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

18. Entgangengene Anrufe anzeigen

    Im WEB oder Installiert Version sollten Entgangene Anrufe im ICON Sichtbar gemacht werden, damit man nicht immer in die Applikation muss. Ähnlich wie dies im APP funktioniert.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

19. Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein

    Eine eingegebene bzw. kopierte Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein, d.h. wenn man über Mitel One auf dem Smartphone eine Rufnummer eingegeben und sich dabei verschrieben hat muss man die fehlerhafte Ziffer berichtigen können ohne dabei die restlichen Ziffern vor der betroffenen rauslöschen zu müssen!

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

20. Not possible to hide an extension in contact field ?

    Need to hide an extension in contact field.

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded