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‎End User Feedback

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‎End User Feedback

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  1. If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
    It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
    Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
    We have to take screenshots prior to changing /modifying the rule…

    9 votes

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  2. When I make a call with the Mitel Assistant from within MS Teams, the floating window of MiCollab appears only after the other party answered the phone. When I want to hang up before I have to switch to MiCollab. Please make the floating window of MiCollab appear immediatly when the call start.

    9 votes

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    0 comments  ·  Other  ·  Admin →
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  3. An Application that creates from all Databases 1 central phone book which can be used for:

    • MiCollab Client
    • MiCC Web Ignite Client
    • MiVB Console
    • MiNet Phones
    • Wireless handsets
    • Manual entry of individual contacts
    • ??
    9 votes

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  4. As of now only 10 members group can be created in Mitel One, but need to have facility to add more members, as we have team of 13 members

    9 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  5. Add classification codes to email queues and allow to force the classification code like voice queues

    9 votes

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  6. Now when I get an incoming call, a pop-up from chrome appears that states: "Incoming call".
    However, this message remains even after I have not answered the call.
    For example, it happens that I come back to my desk, think there is an incoming call because the pop-up window says so. But the notification concerned a call of 15 min ago.

    The pop-up should disappear when the call is no longer incoming.

    8 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  7. Issue:

    Extensions are not licensed on YSE (MiCC) when the customers create a new extensions and they have to manually check each extension on YSE.

    FIX
    ->Can we add a licenses option to be automatically checked when creating a new extension.
    ->On MiCollab while creating a new extension can the Quick Add template have a Checkbox field to select the license option.

    8 votes

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  8. Need to have direct call facility, instead of raising a new meeting request every time when dialed up

    8 votes

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    2 comments  ·  Mitel One  ·  Admin →
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  9. A single report to show how an agent has performed over time with voice, email, chat and OM interactions.

    8 votes

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  10. Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.

    Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.

    7 votes

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  11. We use a fair amount of internal ring groups to make it easier to get in touch with someone from a given department. It would be much more convenient if MiCC would automatically assign ring group membership in VMCD based on a security group or other field in AD, as we wouldn't have to manually maintain all of these groups.

    Another nice feature would be the ability to name the ring groups and have them searchable in MiCollab.

    7 votes

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  12. In MiCollab server - Users and Services - on the User tab make it possible to sort the dropdown menus like Department and Location alphabetically. Saves a lot of scrolling when adding users.

    7 votes

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  13. In der mobilen Mitel One App werden nur die ersten 4 Funktionstasten angezeigt.
    Kein Zugriff auf die 5, 6, ... Funktionstaste möglich.

    7 votes

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  14. Es sollte eine Benachrichtigung über "Anrufe in Abwesenheit" auf dem Sperrbildschirm des Smartphones erscheinen, sodass nicht andauernd die Mitel One-App auf "Anrufe in Abwesenheit" geprüft werden muss.

    7 votes

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  15. In der Anrufliste auf dem Smartphone in der normalen Telefon-App erscheinen auch die Anrufe aus der Mitel One App. Dies sollte bei Bedarf ausgeschaltet werden können.

    7 votes

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  16. Liebes Mitel-One-Team,

    es wäre schön, wenn man die eingehenden Anrufnummern umbenennen könnte, um den Anrufer in der Liste zu erkennen und um die Anruferliste dann als Telefonbuch nutzen zu können. Schön wäre es auch, wenn man durch Rechtsklick auf die Nummer eine Aufnahme in das zentrale Telefonbuch veranlassen könnte.

    7 votes

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  17. Need to have space created for saving common files and folders related to day to day activities, which can be shared within the group created by self in Mitel one

    7 votes

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  18. SMS needs to be added to MiVB Subscription model. I am running into customers that MiVB Subscription will be a good fit, but they require SMS. Connect, RingCentral, Nextiva, etc. have this built in.

    7 votes

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  19. We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…

    6 votes

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  20. Es wäre toll wenn die Funktionen eiene Statusanzeige bereitstellen würden damit mann sieht ob etwas ein oder ausgeschaltet ist

    6 votes

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