171 results found
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Android-App: Notrufnummern als Durchwahl erlauben
Sofern ein interner Benutzer eine Durchwahl wie etwa -110 oder -112 oder -911 besitzt, kann dieser intern von der MitelOne Android App nicht mehr angerufen werden. Von der alten MobileOffice App war dies möglich.
Wir benötigen dringend diese Funktion, da mehrere unserer Benutzer für MitelOne-App-Benutzer nicht mehr erreichbar sind!Users of extensions such as -110, -112, -911 are not able to be called from a MitelOne Android App. Using old MobileOffice App this is possible.
We need this function urgent, since several employees cannot be called from a MitelOne App at the moment5 votes -
Linientaste auf MitelONE Webanwendung, APP, Softphone
Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
Ausserdem die synchronisations mit den outlook Kalender...5 votes -
Change the From address from a MSL server like MBG / OIG / Mivb
It is now not possibel the change the from address that is used for sending email in case of error, allarms.
The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.5 votes -
MiVoice Office 400 Hybrid Cloud
Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.
5 votes -
New report for MiContact Center Business
Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.
5 votesSubmitted merged with Under Review
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Workflow "size" graphs in YourSite Explorer.
When designing IVR Workflows or Subroutines, it is a best practice to ensure the resultant XAML file is no larger than 500KB. If it a XAML file is large, it puts undo pressure on system resources. YSE currently has no mechanism to show you the current size of the workflow/subroutine that you are building. In the Workflow.Mitel.io workflow builder, there is a "altimeter" gauge in the upper left corner that shows the current size of the workflow and the limit it can reach. An equivalent in YourSite Explorer when builing workflows or subroutines will allow workflow designers to stay within…
4 votes -
bmuller@vertical.com
Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
The current solution is to Add an Additional Network Route which only supports IP addresses.
It's understood that Linux and Windows will allow you to add a route at the OS level.…4 votes -
sls
Bring back all the previous amc functionality to SLS
Why have you changed to something that has less functionality ?
SLS seems to be much more labour intensive when applying licenses
SLS doesn't seem to have any reporting abilities
SLS - when renewing SWAS , cant ignore old ARIDS in renewal
- we now have to either
decommission them
move them to a seperate company
or convert the user licenses to vouchers and lose the Base License4 votes -
Adjust the Date/Time Format on MiNet Firmware
Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.
The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"
4 votes -
Deleting Nupoint mailboxes with messages causes MWI issues
Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.
4 votes -
dashboard MIVB
Création d'un dashboard pour MIVB.
Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
Nombre de lignes utilisé en live etc.
Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
Utilisable également pour la résolution d'erreur.4 votes -
Notification on the Notes tab in MiCC
While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.
4 votes -
MiCollab Client - folders for home screen shortcuts
Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.
4 votes -
Ability to use roaming profiles with MiCollab Client
MiCollab software client starup functionality:
“Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.
This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…
4 votes -
Besetztlampenfeld
Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.
4 votes -
Switch to disable phone in app
With last update at least for android Mitel removed swith to disable phone functionality in app.
We often have situation where users want to disable calls on smartphone but be availible on desk phone.Please bring back that switch.
4 votes -
Improvements to web chat/email reporting
Current reporting allows you to see how may web chat/email interactions an agent has taken. Customer have asked if this can be broken down in reporting by how many emails/chats have been pushed to an agent and how many have been manually selected i. This data is currently not captured but perhaps could be entries in consolidated reporting ?
4 votes -
MICC Account Codes Groups - expanded tree view vs. collapsed view option
The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…
4 votes -
SYSLOG server
Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.
We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *…
4 votes -
"Call to" Unterstützung von Mitel One
Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.4 votes
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