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‎End User Feedback

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  1. Customer says volume on ringers and speaker phone is too low for some areas. As of right now there's not a way to set the gain on 6900 series phones like you can on the 400 series. Would like this feature added.

    6 votes

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  2. Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.

    6 votes

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  3. Bring back all the previous amc functionality to SLS

    Why have you changed to something that has less functionality ?

    SLS seems to be much more labour intensive when applying licenses

    SLS doesn't seem to have any reporting abilities

    SLS - when renewing SWAS , cant ignore old ARIDS in renewal
    - we now have to either
    decommission them
    move them to a seperate company
    or convert the user licenses to vouchers and lose the Base License

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  4. When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.

    also under "users and services" you have a visual of all users and what features theyre using:
    NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.

    Im aware of the NuPoint reports that can be run, and the user summary, miteam…

    5 votes

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  5. Création d'un dashboard pour MIVB.
    Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
    Nombre de lignes utilisé en live etc.
    Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
    Utilisable également pour la résolution d'erreur.

    5 votes

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  6. Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.

    5 votes

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  7. Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
    Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.

    We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.

    We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.

    As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the…

    5 votes

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  8. With last update at least for android Mitel removed swith to disable phone functionality in app.
    We often have situation where users want to disable calls on smartphone but be availible on desk phone.

    Please bring back that switch.

    5 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  9. Current reporting allows you to see how may web chat/email interactions an agent has taken. Customer have asked if this can be broken down in reporting by how many emails/chats have been pushed to an agent and how many have been manually selected i. This data is currently not captured but perhaps could be entries in consolidated reporting ?

    5 votes

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  10. It would be interesting to have an additional option for CALENDAR INTEGRATION WITH OUTLOOK status "works elsewhere" . (in addition to integration with “Busy” and “Out of Office”).
    (screenshot attached)

    5 votes

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  11. Sofern ein interner Benutzer eine Durchwahl wie etwa -110 oder -112 oder -911 besitzt, kann dieser intern von der MitelOne Android App nicht mehr angerufen werden. Von der alten MobileOffice App war dies möglich.
    Wir benötigen dringend diese Funktion, da mehrere unserer Benutzer für MitelOne-App-Benutzer nicht mehr erreichbar sind!

    Users of extensions such as -110, -112, -911 are not able to be called from a MitelOne Android App. Using old MobileOffice App this is possible.
    We need this function urgent, since several employees cannot be called from a MitelOne App at the moment

    5 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  12. Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
    Ausserdem die synchronisations mit den outlook Kalender...

    5 votes

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  13. It is now not possibel the change the from address that is used for sending email in case of error, allarms.
    The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.

    5 votes

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  14. Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.

    5 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  15. When designing IVR Workflows or Subroutines, it is a best practice to ensure the resultant XAML file is no larger than 500KB. If it a XAML file is large, it puts undo pressure on system resources. YSE currently has no mechanism to show you the current size of the workflow/subroutine that you are building. In the Workflow.Mitel.io workflow builder, there is a "altimeter" gauge in the upper left corner that shows the current size of the workflow and the limit it can reach. An equivalent in YourSite Explorer when builing workflows or subroutines will allow workflow designers to stay within…

    4 votes

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  16. As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!

    4 votes

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  17. Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.…

    4 votes

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  18. Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.

    The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"

    4 votes

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  19. Make it possible to create and manage groups from Cloudlink.
    It is now possible to place users in existing groups, but you have to do this from within the user.
    If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.

    4 votes

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  20. The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
    But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.

    4 votes

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