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  1. currently you can assign a gateway media server (MBG) to an ignite agent so that the ignite embedded softphone can be used. this gateway media server is an fqdn but for resiliency purposes it would be nice to be able to use an SRV-record just like in micollab client deployment.

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  2. Customer wishes there were less that 99 park zones. They would like to see this field programmable so the number of zones could be assigned, they only need 10 zones and do not like the large numbers for the zones as the system assigns the 1st parked call the last zone number. Seems that is would be better if the system started parking calls on park zone 01.

    1 vote

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  3. Opencom 100 Lizenz Server wieder aktivieren

    1 vote

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  4. Bei uns wurde der DLS auf den OSEM umgestellt.
    Uns fehlt hier dringend die Remote-Unterstützung für das IP55G.
    Davon haben wir noch mehr als 1600 Stück im Einsatz, viele davon als Chese und mit DSS.
    Eine Integration in den OSEM, analog zum CP700, wäre uns sehr wichtig.

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  5. The group administration tool worked in previous versions. We have a customer that wants to make simple changes like names on extensions themselves. We made a user for them with just group administration access. When they go to use it, it creates a new user each time you make an edit instead of editing the existing user. We opened Mitel service ticket # PRB000293946 and the final disposition was that the Group Administration Tool appears to be broken and we should put a request here to fix it. We don't want to give the customer full access to the PBX…

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  6. We would like a method to select all of the holidays in the Calculated Holiday dropdown. We hoping to make it easier to manage observed holidays, that fall on a weekday, while the actual holiday falls on the weekend.

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  7. Test idea for Other category...please close it upon receipt

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     ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

  8. Test idea for Paul Ginn

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    Thank you for submitting your idea to Mitel’s UserVoice and the forum. I have received and reviewed the idea and am giving it consideration. Before Mitel can consider it for development, it will be important that the idea has market appeal, and we assess that via the votes that it receives from within the UserVoice community. I will also be assessing the need for the idea against gaps in our product capability, known feedback and submissions and development items already in the Mitel development funnel. You will be kept informed of the progress of your idea. To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

  9. Give MiCollab administrators the ability to remove permission to create custom personal message under status. Would also be nice to remove any messages currently in place

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  10. If calling from the MitelOne App on Android, the screen always stays active. The MitelOne should not do the calls directly, but should use the Android phone app. This already works for the IOs version of the app. So the integration on Android should be the same as on IOs.

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  11. Het is nu in de applicatie niet mogelijk om te zien of je in- of uitgeschreven bent in een gebruikersgroep (huntgroep).
    Het zou visueel handiger zijn als de knop "aanmelden" in het groen zou staan wanneer je je hebt ingeschreven in de gebruikersgroep, en de knop "uitloggen" in het rood wanneer je bent uitgeschreven.

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  12. Im Mitel One Web Client hat man die Möglichkeit, seine Kontakte aus dem Microsoft365 Adressbuch zu verknüpfen. In den Apps für IOS / Android lassen sich die Kontakte nur aus der Kontake-App verknüpfen. Dies hat datenschutzrechlich große Nachteile (z.B. Nutzung von WhatsApp nicht mehr erlaubt).

    Ich würde mir wünschen, dass die Kontakte direkt von Mitel aus Microsoft365 verwendet werden, wie im Web-Client, die Kontoverknüpfung ist ja bereits möglich.

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  13. automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen. Problem: eine automatische Amtsholung kann man zurzeit nur mit Hotline=0 simulieren. Wenn jedoch der Benutzer mit der Hotline von extern angerufen wird, funktioniert der Rückruf nicht, da eine 0 zuviel in der Anruferliste steht.

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  14. Det vore önskvärt om alla användare kan logga in/ur de svarsgrupper de tillhör i appen (PC/Mobil), varenda Cloudväxel erbjuder den funktionen och den är ett krav från nästan varje kund numer. Och att det tydligt framgår om man är inloggad eller ej.

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  15. Der Kunde möchte sich in der Mitel One App inaktiv schalten können, damit er keine Anrufe erhält, bisher ging das problemlos über die Einstellungen. Mit dem Update auf die mitelone-mobile - version 6.4.0 ist dies nun leider nicht mehr möglich.

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