213 results found
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Notification on the Notes tab in MiCC
While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.
4 votes -
Ability to use roaming profiles with MiCollab Client
MiCollab software client starup functionality:
“Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.
This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…
4 votes -
Calling out from the IVR environment
Design request:
Calling out from the IVR environment, stating the IVR dial-in number as the A number.Explanation:
Customer service desk regularly calls users from their ACD environment. The caller ID cannot be provided, because then the number of the relevant agent would be provided and not the desired main number . The result is that the receiving user cannot see who is calling. This is experienced as annoying by both the service desk employee and the user. By providing the main number of the service desk, the user knows who called and has the correct number to call back.…4 votes -
MICC Account Codes Groups - expanded tree view vs. collapsed view option
The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…
4 votes -
SYSLOG server
Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.
We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *…
4 votes -
one
Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.
4 votes -
"Call to" Unterstützung von Mitel One
Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.4 votes -
Entgangengene Anrufe anzeigen
Im WEB oder Installiert Version sollten Entgangene Anrufe im ICON Sichtbar gemacht werden, damit man nicht immer in die Applikation muss. Ähnlich wie dies im APP funktioniert.
4 votes -
Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein
Eine eingegebene bzw. kopierte Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein, d.h. wenn man über Mitel One auf dem Smartphone eine Rufnummer eingegeben und sich dabei verschrieben hat muss man die fehlerhafte Ziffer berichtigen können ohne dabei die restlichen Ziffern vor der betroffenen rauslöschen zu müssen!
4 votes -
Not possible to hide an extension in contact field ?
Need to hide an extension in contact field.
4 votes -
MiCollab Team Chat
MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.
Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.
I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
This feature should have been included in design.
Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.4 votes -
ELIN and XML
Can we please get an update on this subject.
Thanks. That is the correct guide but there is no addition of ELIN.
Product model: 6800 series
Firmware version: 5.0
Serial number: allWhen a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.
It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable…
4 votes -
MSL network backup feature
Provide additional option field to be able to set a non standard TCP port number
4 votes -
MiVoice Connect client does not open wide enough
Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!
4 votes -
The using of an API with the RCS server RQST00000991996
Customer would like to know if this is possible?
We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.
4 votesSubmitted merged with Under Review
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Export All with just one click
It will be nice if Mitel can include an extra option in the MiVoiceBusiness called “Export All” instead of exporting every tab individually? With this option, you could export all tabs with just one click. Exporting each tab individually takes time. Why you have a backup option of the whole machine but not export all. Let’s work easier, not harder.
3 votes -
From MMP, display the deployment/download date of the Micollab client
Similar to the User Table in Micollab Deployment, it would be helpful to have this information surfaced in the MMP interface. Ideally, it should be displayed on the Users page by adding a dedicated column for it
regards3 votes -
Chat Agent group default presence adding 'Last Known' option
Addition of 'Last Known' option for chat and email Agent groups in Yoursite Explorer.
3 votes -
3 votes
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Missed Call Logging and Multi-Line Behavior
Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.
Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.
Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.
The above shows that the desk…
3 votes
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