Marquee needs to be able to hold more characters.
Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.
We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.
We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.
As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the new agent.
I know that this isn't a large company having only 8 agents, but this can't be the first time that this limit has been encountered.
With the newer monitors that can display more data, we would like to get this fixed so we can add new agents to this list as they are hired - we hope to add 3 or 4 more in the next few months. The way this is, we won't be able to add another to the Marquee without separating it and adding a 3rd Marquee.