138 results found
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Screen sharing access control
Need to have option to take or give control while sharing the screen, which is very important while providing training or guiding some one in team
10 votes -
Chat messages show up in top
Recently sent or received chat messages should be queue up in top,
either customized setting option should be provided to do so or it should be set up as default
for ex: an SMS received in mobile will always show up in top, need to have similar facility10 votes -
Direct Call facility
Need to have direct call facility, instead of raising a new meeting request every time when dialed up
8 votes -
SMS for MiVB Subscription
SMS needs to be added to MiVB Subscription model. I am running into customers that MiVB Subscription will be a good fit, but they require SMS. Connect, RingCentral, Nextiva, etc. have this built in.
7 votes -
Video Calling with Mitel 6940 phones
Develop the SIP or MiNET firmware for the Mitel 6940 to allow for video calling. The display of the 6940 is a decent resolution color display that would be a great platform for video calls. Many hotels and other business would love this feature for integration with 3rd party video phones located in vestibules.
17 votes -
Add Pop up in Revolution when removing licensing from an endpoint
I would like a pop up notification in Revolution when a license is about to be removed from an endpoint if the endpoint is in use.
3 votes -
Insights Reporting in Mitel One CX
I would like to suggest two changes to the reports that are provide by Mitel One.
Make the date / time fields compatible with Excel. The current output, "2021-11-03T12:43:45Z" does not work without manual manipulation.
Add the CX agents extensions to the report
Thank you
1 vote -
MiCC Business, Single Agent Report to Show Voice, Email and OM Interaction Statistics
A single report to show how an agent has performed over time with voice, email, chat and OM interactions.
8 votes -
Svarsgrupper
Det vore önskvärt om alla användare kan logga in/ur de svarsgrupper de tillhör i appen (PC/Mobil), varenda Cloudväxel erbjuder den funktionen och den är ett krav från nästan varje kund numer. Och att det tydligt framgår om man är inloggad eller ej.
1 vote -
MiVoice Office 400 Hybrid Cloud
Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.
5 votes -
Redisign Mitel 2380ip, please
Durch die VPN Anbindung ist der 2380ip für Kunden immer noch sehr interessant und auch durch die Stabilität.
Viele Kunden finden aber das alte Design für nicht mehr Zeitgemäß. MOWO MOMA ist keine Alternative weil z.B. ACD Funktionen nicht funktionieren.23 votes -
Meeting capacity : lack of desktop sharing
we are not able to provide a remote sharing of our desktop to a remote party during a meeting with Mitel One or Meeting
4 votesSubmitted merged with Under Review
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softphone in ignite
Incorporate a softphone in ignite, customers dont like the micollab and ignite pairing
30 votesSubmitted merged with Under Review
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classification codes
Add classification codes to email queues and allow to force the classification code like voice queues
8 votesSubmitted merged with Under Review
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The using of an API with the RCS server RQST00000991996
Customer would like to know if this is possible?
We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.
4 votesSubmitted merged with Under Review
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New report for MiContact Center Business
Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.
5 votesSubmitted merged with Under Review
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allow continued voting even when idea has been flagged as no plan
seems like as soon as someone at mitel decides an idea isnt going to happen quickly the entry is then blocked from further votes.
This portal is still new and i suspect that there arent that many end users that have been advised that it exists.
fair enough that there is no current plan , but what if it had 1000 votes . would that change things ?
shutting it down prevents more people adding votes .
if this portal is not for the long term development then whats the point?
13 votesSubmitted merged with Under Review
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Jabra Stealth con último update de Jabr
Estamos probando el Jabra Stealth con último update de Jabra con el Mitel 6940 conectado con la pastilla porque si lo conectamos por BT al pagarlo y volverlo a encender ya no se vuelve a conectar. El caso es que con pastilla no hay problema y funciona bien pero nos hemos dado cuenta que cuando se coge una llamada nos aparece un POPUP de volumen del casco que dura unos 4 segundos y que básicamente no deja hacer nada en el teléfono. A ver se puede vivir con esto pero creo que será mejor transmitirlo a Mitel por si lo…
1 voteSubmitted merged with Under Review
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