167 results found
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Kontakte in IOS / Android App direkt aus Microsoft365 verknüpfen
Im Mitel One Web Client hat man die Möglichkeit, seine Kontakte aus dem Microsoft365 Adressbuch zu verknüpfen. In den Apps für IOS / Android lassen sich die Kontakte nur aus der Kontake-App verknüpfen. Dies hat datenschutzrechlich große Nachteile (z.B. Nutzung von WhatsApp nicht mehr erlaubt).
Ich würde mir wünschen, dass die Kontakte direkt von Mitel aus Microsoft365 verwendet werden, wie im Web-Client, die Kontoverknüpfung ist ja bereits möglich.
1 vote -
add holiday schedule for each business schedule
Right now, we can have multiple business schedules, but only 1 holiday schedule.
Please add the possibility to configure a holiday schedule for each programmed business schedule.23 votes -
Agent login
Es sollte eine Funktionstaste hinzugefügt werden können, damit sich Agenten am Callcenter (Mitel Mivoice Office 400 / Mitel OIP) anmelden und abmelden können.
7 votes -
MS Teams Status
Das Mitel One sollte mittels der MS Teamsanbindung (via cloudlink) auch den Status vom Teams auslesen können.
Aktuell sieht man Im MS Teams wenn jemand über Mitel One Telefoniert.
Wenn jemand mittels MS Teams ein Meeting o.ä. hat, ist das in der Mitel APP nicht ersichtlich.6 votes -
Network analyse tool for the Cloudlink gateway
Would be nice to have a integrated tool in the cloudlink gateway or a external network analyse tool to check if all the required ports and domains are open and accesable from the cloudlink gateway.
Just to have a fast view if the custommers network is the root cause of some problems.
for example a sort of a kind Teleworker Network analyser tool we know for the MBG
34 votes -
Scheduled MSL reboot
Since Mitel doesn't recommend rebooting an MSL server using Linux cron job or shutdown -r <time> , please provide a way to do a scheduled reboot of an MSL server (MiCollab, MBG etc)
14 votes -
Mitel One Web App, geleichzeitige Namen und Nummer Anzeige
Wenn ein Anruf rein kommt, bei dem der Name migeschickt wird, kann man keine Nummer sehen. Gut wäre wenn man im Mitel One Web App Anzeigefeld den Namen und die Nummer gleichzeitig sehen kann. Gut für eine Telefonisitin wenn sie sich die Nummer notieren muss.
13 votes -
MXONE - command CLI/webpage PM to printout ip_extension with module DSS
MXONE - command CLI/webpage PM to printout ip_extension with module DSS becouse I do not understand which extensions phone has got the key expansion module.
2 votes -
Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.
Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.
6 votes -
automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen
automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen. Problem: eine automatische Amtsholung kann man zurzeit nur mit Hotline=0 simulieren. Wenn jedoch der Benutzer mit der Hotline von extern angerufen wird, funktioniert der Rückruf nicht, da eine 0 zuviel in der Anruferliste steht.
1 vote -
Not possible to hide an extension in contact field ?
Need to hide an extension in contact field.
4 votes -
Allow calling internal no. -118, -119 etc
Dear all,
customers have issues when trying to dial numbers such as 110, 112, 118, 119 from mitel one Android app.
Mitel App opens phone's native dial app but dors not dial the numbers directly.
Especially 118 and 119 are no emergency numbers, so behavior is not understandable.Thank you for enabling all those numbers
3 votes -
Mitel One Workgroups: multi-level administration access
For the moment all configuration has to be done by the technician. I’m convinced that customers will require the possibility to change things themselves afterwards. I’m thinking of the role of a USER (agent, teamleader, …). The routing part, opening hours, change the MOH, the definition of Away codes etc…. We don’t want a full access to the CloudLink Account Console of course! Idea is to give restricted rights to the users from the end customer
3 votes -
MiCollab Team Chat
MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.
Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.
I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
This feature should have been included in design.
Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.4 votes -
Direct purchase of software assurance
Please allow us to purchase software assurance as a line item. It sure seems like a lot of work to get a quote when the price and item are always the same.
1. Expired system $$
2. Non Expired system $.Quick easy and no more waiting.
thanks
Larry2 votes -
Incoming call pop-up not going away
Now when I get an incoming call, a pop-up from chrome appears that states: "Incoming call".
However, this message remains even after I have not answered the call.
For example, it happens that I come back to my desk, think there is an incoming call because the pop-up window says so. But the notification concerned a call of 15 min ago.The pop-up should disappear when the call is no longer incoming.
8 votes -
EHS Annahme
Call-Handling (annehmen, auflegen) über EHS Funktion am Headset
14 votes -
Adding a caller to (outlook) contacts out of the calling list
It would be great to add a caller to outlook contacts out of the callings list where we see just a number.
11 votes -
Android-App: Notrufnummern als Durchwahl erlauben
Sofern ein interner Benutzer eine Durchwahl wie etwa -110 oder -112 oder -911 besitzt, kann dieser intern von der MitelOne Android App nicht mehr angerufen werden. Von der alten MobileOffice App war dies möglich.
Wir benötigen dringend diese Funktion, da mehrere unserer Benutzer für MitelOne-App-Benutzer nicht mehr erreichbar sind!Users of extensions such as -110, -112, -911 are not able to be called from a MitelOne Android App. Using old MobileOffice App this is possible.
We need this function urgent, since several employees cannot be called from a MitelOne App at the moment5 votes -
License
Issue:
Extensions are not licensed on YSE (MiCC) when the customers create a new extensions and they have to manually check each extension on YSE.
FIX
->Can we add a licenses option to be automatically checked when creating a new extension.
->On MiCollab while creating a new extension can the Quick Add template have a Checkbox field to select the license option.8 votes
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