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How can we improve Mitel Products?

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145 results found

  1. classification codes

    Add classification codes to email queues and allow to force the classification code like voice queues

    8 votes

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    0 comments  ·  MiCC Business  ·  Admin →
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  2. The using of an API with the RCS server RQST00000991996

    Customer would like to know if this is possible?

    We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  3. New report for MiContact Center Business

    Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.

    5 votes

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    0 comments  ·  MiCC Business  ·  Admin →
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  4. allow continued voting even when idea has been flagged as no plan

    seems like as soon as someone at mitel decides an idea isnt going to happen quickly the entry is then blocked from further votes.

    This portal is still new and i suspect that there arent that many end users that have been advised that it exists.

    fair enough that there is no current plan , but what if it had 1000 votes . would that change things ?

    shutting it down prevents more people adding votes .

    if this portal is not for the long term development then whats the point?

    13 votes

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    2 comments  ·  Other  ·  Admin →
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  5. Jabra Stealth con último update de Jabr

    Estamos probando el Jabra Stealth con último update de Jabra con el Mitel 6940 conectado con la pastilla porque si lo conectamos por BT al pagarlo y volverlo a encender ya no se vuelve a conectar. El caso es que con pastilla no hay problema y funciona bien pero nos hemos dado cuenta que cuando se coge una llamada nos aparece un POPUP de volumen del casco que dura unos 4 segundos y que básicamente no deja hacer nada en el teléfono. A ver se puede vivir con esto pero creo que será mejor transmitirlo a Mitel por si lo…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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