203 results found
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Missed Call Logging and Multi-Line Behavior
Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.
Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.
Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.
The above shows that the desk…
3 votes -
HPiQ callback improvements
I have implemented HPiQ for a customer however they have asked if the below is possible:
If the customer has requested a callback, what Agentgroup would be allocated?
For example, call received within pathway P411, Payment Support.
To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)461 Payment Support
456 Payment Support Overflow
454 Complex OverflowIf the callback is the next one available, would it be allocated to any of the…
3 votes -
Ignite dashboard colours
Allow customization of the dashboard with colours set to change based on parameters. e.g. after 5 contacts waiting change the font to yellow. After 10 contacts waiting change to red.
4 votes -
Timestamps for Ignite Web chats
While an agent is working an active chat, there are timestamps for each reply on the customer and agents interactions. Once the chat has been closed, when bringing back up in History, the timestamps are gone. This makes it impossible for a supervisor to see how long between replies between agent and customer. Would request that timestamps are preserved into History
3 votes -
Monitoring Extension Calls on MiVoice Business
We need the availability for users to be able to monitor extensions they have programmed on their phone. Example, a phone has a DSS key programmed on their phone and that extension receives a phone call, the user with the DSS programmed needs to see who is calling them.
12 votes -
MiVB Console, have the ability to move BLF icons so that the Receptionist can Organise them in a way other than Alphabetical
Customer request to be able to move the BLF icons on the MiVB Console so that they can be put in a custom order.
Reason for this is that the customer is a Solicitor so they have groups with BLF in but they want to be able to sub arrange them with in the Groups.
For Example they will have two Solicitors and each Solicitor will have a Team that works under them. So Reception want the Solicitor at the top with their team below.2 votes -
Put the customer on hold when the agents hits transfer button at Ignite
At the moment when the agent selects the transfer button at an active call in Ignite the customer remains on the line while the agent is typing/searching for the number to transfer the call and the customer goes on hold only when the agent selects the correct number. This creates an awkward moment of silence, especially for agents not so experienced , where the customer still listens to the agent searching. It would be good if the agent is able to put the customer on hold first and then search for the number to transfer, either with selecting the hold…
13 votes -
Enable Dark Mode to MiVoice Business Console
Allows to enable a Dark Mode for MiVoice Business Console. This would help the Operators to safeguard their eyesight.
This was raised during our demo to our client.
2 votes -
MiVoice Business Console Emergency Call Log Limitation
The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.
10 votes -
MiVoice Business Console
Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
So könnte sich sich temporär auf ein anderes Ziel weiterleiten.11 votes -
MiCollab Contact Bubbles
Our customers enjoy using the micollab client and wants to have as much as possible in their application. Now they use a lot of contact bubbles, but this can be overwhelming because they can't organize them.
I know that this is not possible, because of that the customer asked me to make a feature request.
Could this be implemented in a possible future release of the micollab?
2 votes -
myPortal @work Windows: Deployment Silent und Konfiguration
Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?
Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?
1 vote -
myPortal @work Windows: Installation für alle Benutzer
Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.
1 vote -
myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta
Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?
1 vote -
Licensing
As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!
7 votes -
Workflow "size" graphs in YourSite Explorer.
When designing IVR Workflows or Subroutines, it is a best practice to ensure the resultant XAML file is no larger than 500KB. If it a XAML file is large, it puts undo pressure on system resources. YSE currently has no mechanism to show you the current size of the workflow/subroutine that you are building. In the Workflow.Mitel.io workflow builder, there is a "altimeter" gauge in the upper left corner that shows the current size of the workflow and the limit it can reach. An equivalent in YourSite Explorer when builing workflows or subroutines will allow workflow designers to stay within…
5 votes -
Hungary country option on MiVoice Business
On
MiVoice Business / System Administration Tool / Licenses / License and Option Selection / Configuration Options / Country
be able to select Hungary.7 votes -
MVB presence synchronisation in Micollab
It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...22 votes -
SLS improvement - Customer Product / Version Release Information
In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.
9 votes -
Better Workload Admin in YSE
Currently when setting a workload, if you make a change in one media type, it changes other media types. For example, if I change the email media type to not allow voice, it changes the voice media type to not allow email. We want to not offer a voice call when an agent has an email but we do want to allow an email to be offered when an agent is on a voice call. It would be better if each media type was independent from the rest for agent and queue efficiency.
2 votes
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