Skip to content
← Welcome to UserVoice Share. Vote. Discuss.

‎End User Feedback

Got an idea? Share it with us. Or vote on other people's ideas.

‎End User Feedback

Categories

(thinking…)

How can we improve Mitel Products?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

175 results found

  1. MIVB Console not recording CLI (ANI)

    Customer has found that ASC does not receive CLI (ANI) when MIVB console receives calls and is recorded. They have implemented HO4986 and HO5439 but they cannot search for caller number CLI (ANI). This only appears to work with IP phones and soft phones.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Adjust the Date/Time Format on MiNet Firmware

    Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.

    The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Contact Card within Web Ignite App

    Contact Card within Web Ignite App in version 9.5 and Higher is restricting the view.The previous Contact Card displaying the Agent State was much better. End Users are having to constantly scroll up & down to view the Agent state.
    Whereas in the previous version (9.4 and lower ), the Contact Card was slim without any borders and gave a better view.

    1 vote
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  4. MSL as a Config\Firmware server for MiVoice MX-ONE

    As MSL all ready has DHCP, DNS, NTP functions it would be great to add TFTP and HTTP download functions for for Mitel devices (68xx, 69xx, SIP Dect, etc.)

    I that way customers could use MSL Virtual Appliance for provisioning all needed data and files for Mitel devices without using 3rd party aplications (tftpSE, HSF and others on remote PCs).

    It could be readable folder where you can upload files with elevated privilege user via SFTP of through MSL web interface.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Nupoint Mailbox, need cascade levels for dial-out notifications

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Insert a new Variable within the existing Rule instead of adding it at the end of the line

    If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
    It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
    Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
    We have to take screenshots prior to changing /modifying the rule…

    10 votes
    1 comment  ·  MiCC Business  ·  Admin →
    How important is this to you?

  7. Enter notes during call

    From our customer - Ignite does not display case notes when only completing the first section of the case. We would like to be able to add case notes during the call.

    1 vote
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  8. Ring Group shared Voicemail in MiCollab

    Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.

    -Ring Groups with many members don't have a way to manage a mailbox between several users.
    -It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.

    37 votes
    8 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. MPA MiVB logs

    Need a way to silence MPA logs on the MiVB's, as these are filling up audit logs and now cannot see who is making changes behond a certain amount of days.

    Ticket has been raised with Mitel RQST00001144515 and on this ticket told to raise it here.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Micollab Reporting

    When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.

    also under "users and services" you have a visual of all users and what features theyre using:
    NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.

    Im aware of the NuPoint reports that can be run, and the user summary, miteam…

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Deleting Nupoint mailboxes with messages causes MWI issues

    Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.

    6 votes
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  12. cloudlink MiVB management

    Make it possible to create and manage groups from Cloudlink.
    It is now possible to place users in existing groups, but you have to do this from within the user.
    If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.

    3 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Network Testing in MPA

    We setup a network test to make a call to our IVR ports which works as expected. However, the option to raise an alarm on a failure is not available. We would like the ability to send an alarm on failed calls in MPA's network testing tool.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Mitel Mivoice Office 400 Abkündigung zurücknehmen

    Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
    Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.

    10 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Mitel Performance Analytics

    Can a wizard be developed to change the domain name on this product? We just had to make this change and spent a lot of time working with support to get a procedure that correctly made the change. It took weeks to get this accomplished.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Basic self-service system integrated into MxOne

    Several competing exchanges already have a self-service system included in their telephone systems, with voice recording to be inserted to build the call routing tree for the configured extension. Something basic that should be included in MxOne, without needing to use more expensive Mitel resources or third-party resources to implement something that many customers request.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. MiCC Business: place a flow building block in comment or an other way to skip

    It would be great to be able to place a block in comment so that it is passed by in flow.

    If you have a lot of blocks that you want to by pass you now have to place the go to block before all the blocks you want by pass or you have to delete the block or move it to a place where it will not be executed during the flow.

    A nice thing would be that you have checkbox in properties like "place in comment".

    The idea is to not move the blocks and keep the visible…

    2 votes
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  18. jthomas@bunnings.com.au

    Mitel Performance Analytics.
    Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.

    Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.

    So would be nice to have a filter option that we could set to only send an email if an alarm…

    12 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. change their password themselves

    The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
    But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.

    4 votes
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  20. dashboard MIVB

    Création d'un dashboard pour MIVB.
    Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
    Nombre de lignes utilisé en live etc.
    Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
    Utilisable également pour la résolution d'erreur.

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
2 4 5 … 8 9
  • Don't see your idea?