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How can we improve Mitel Products?

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172 results found

  1. Appel de groupe Multi-Ligne

    Bonjour,

    Avoir sur le Mitel 5000, comme le font le Mitel 400, Yeastar, avoir une supervision sur touches CCO des appels entrants sur un groupe.
    Exemple: groupe 500 avec le 200 et 201, 5 touches CCO par postes
    les appels entrants s'incrémentent sur les 5 touches en parallèle sur les 2 postes.
    Merci

    1 vote
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  2. Insert a new Variable within the existing Rule instead of adding it at the end of the line

    If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
    It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
    Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
    We have to take screenshots prior to changing /modifying the rule…

    10 votes
    1 comment  ·  MiCC Business  ·  Admin →
    How important is this to you?

  3. Enter notes during call

    From our customer - Ignite does not display case notes when only completing the first section of the case. We would like to be able to add case notes during the call.

    1 vote
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  4. Nupoint Mailbox, need cascade levels for dial-out notifications

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…

    2 votes
    0 comments  ·  Other  ·  Admin →
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  5. Ring Group shared Voicemail in MiCollab

    Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.

    -Ring Groups with many members don't have a way to manage a mailbox between several users.
    -It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.

    36 votes
    8 comments  ·  Other  ·  Admin →
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  6. MPA MiVB logs

    Need a way to silence MPA logs on the MiVB's, as these are filling up audit logs and now cannot see who is making changes behond a certain amount of days.

    Ticket has been raised with Mitel RQST00001144515 and on this ticket told to raise it here.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  7. Micollab Reporting

    When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.

    also under "users and services" you have a visual of all users and what features theyre using:
    NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.

    Im aware of the NuPoint reports that can be run, and the user summary, miteam…

    5 votes
    0 comments  ·  Other  ·  Admin →
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  8. cloudlink MiVB management

    Make it possible to create and manage groups from Cloudlink.
    It is now possible to place users in existing groups, but you have to do this from within the user.
    If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.

    3 votes
    1 comment  ·  Other  ·  Admin →
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  9. Network Testing in MPA

    We setup a network test to make a call to our IVR ports which works as expected. However, the option to raise an alarm on a failure is not available. We would like the ability to send an alarm on failed calls in MPA's network testing tool.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  10. Mitel Mivoice Office 400 Abkündigung zurücknehmen

    Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
    Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.

    10 votes
    0 comments  ·  Other  ·  Admin →
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  11. Mitel Performance Analytics

    Can a wizard be developed to change the domain name on this product? We just had to make this change and spent a lot of time working with support to get a procedure that correctly made the change. It took weeks to get this accomplished.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  12. Basic self-service system integrated into MxOne

    Several competing exchanges already have a self-service system included in their telephone systems, with voice recording to be inserted to build the call routing tree for the configured extension. Something basic that should be included in MxOne, without needing to use more expensive Mitel resources or third-party resources to implement something that many customers request.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. MiCC Business: place a flow building block in comment or an other way to skip

    It would be great to be able to place a block in comment so that it is passed by in flow.

    If you have a lot of blocks that you want to by pass you now have to place the go to block before all the blocks you want by pass or you have to delete the block or move it to a place where it will not be executed during the flow.

    A nice thing would be that you have checkbox in properties like "place in comment".

    The idea is to not move the blocks and keep the visible…

    2 votes
    0 comments  ·  MiCC Business  ·  Admin →
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  14. jthomas@bunnings.com.au

    Mitel Performance Analytics.
    Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.

    Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.

    So would be nice to have a filter option that we could set to only send an email if an alarm…

    11 votes
    0 comments  ·  Other  ·  Admin →
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  15. Deleting Nupoint mailboxes with messages causes MWI issues

    Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.

    4 votes
    0 comments  ·  MiCC Business  ·  Admin →
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  16. dashboard MIVB

    Création d'un dashboard pour MIVB.
    Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
    Nombre de lignes utilisé en live etc.
    Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
    Utilisable également pour la résolution d'erreur.

    4 votes
    0 comments  ·  Other  ·  Admin →
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  17. increase certificate security on machine to machine communication

    Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.

    5 votes
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  18. Marquee needs to be able to hold more characters.

    Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
    Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.

    We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.

    We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.

    As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the…

    5 votes
    0 comments  ·  MiCC Business  ·  Admin →
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  19. Notification on the Notes tab in MiCC

    While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.

    4 votes
    0 comments  ·  MiCC Business  ·  Admin →
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  20. change their password themselves

    The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
    But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.

    3 votes
    0 comments  ·  MiCC Business  ·  Admin →
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