154 results found
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Notification on the Notes tab in MiCC
While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.
4 votes -
change their password themselves
The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.3 votes -
CarPlay
Hallo Zusammen,
wie sieht es mit einer Integration in Apple CarPlay aus?
Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.Stelle mich gerne im Apple Testflight zur Verfügung zum testen
15 votes -
Easier method for remote rebooting Minet 69xx series phones
We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…
6 votes -
MiCollab Client - folders for home screen shortcuts
Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.
4 votes -
Agent Dispatch -MICCE Web Agent
MICCE Web agent need to have Agent dispatch. How can we add the agent dispatch option Web agent
1 vote -
Cloudlink Voice Assist
At the moment, configurations in Voice Assist (routing) are only triggered by calls.
There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.2 votes -
Ability to use roaming profiles with MiCollab Client
MiCollab software client starup functionality:
“Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.
This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…
4 votes -
Call appearance buttons
Is it possible to configure hard keys to function as call appearances?
Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.
Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).
Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.
2 votes -
MiVoice Business Console Accessibility
Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:
No support for Windows High DPI mode (use of older Java runtimes?)
Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
All the icons are wireframe blue/grey (somewhat mitigated by…18 votes -
Complimentary Registration for Partners with MUG sign up
Complimentary Registration for Partners with MUG sign up
Not sure which category to list this, so Other it is!
After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.
I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.
I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…
2 votes -
Besetztlampenfeld
Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.
3 votes -
Switch to disable phone in app
With last update at least for android Mitel removed swith to disable phone functionality in app.
We often have situation where users want to disable calls on smartphone but be availible on desk phone.Please bring back that switch.
3 votes -
Funktionstasten
Es wäre toll wenn die Funktionen eiene Statusanzeige bereitstellen würden damit mann sieht ob etwas ein oder ausgeschaltet ist
6 votes -
Ring Group Membership by Security Group
We use a fair amount of internal ring groups to make it easier to get in touch with someone from a given department. It would be much more convenient if MiCC would automatically assign ring group membership in VMCD based on a security group or other field in AD, as we wouldn't have to manually maintain all of these groups.
Another nice feature would be the ability to name the ring groups and have them searchable in MiCollab.
7 votes -
Mitel Assistant in MS Teams
When I make a call with the Mitel Assistant from within MS Teams, the floating window of MiCollab appears only after the other party answered the phone. When I want to hang up before I have to switch to MiCollab. Please make the floating window of MiCollab appear immediatly when the call start.
9 votes -
Customer would like have an easier solution to device tracking in MBG.
Customer would like have an easier solution to device tracking in MBG. They would also like to see more interactive charts that they could export from the MBG with respect to teleworker.
4 votes -
2 votes
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Namensanzeige in der Wahlwiederholung wenn Kurzwahlnummer gewählt wird
Wird mit einem Telefonapparat eine Kurzwahlnummer z.B. 7105 direkt gewählt zeigt es zwar den Namen der gespeicherten Nummer im Display an, möchte man jedoch in der Wahlwiederholung diesen Namen wieder finden zeigt es nur die Kurzwahlnummer z.B. 7105 an und nicht mehr den Namen. Anscheinend wird auf Anfrage bei Mitel das Problem auch nicht gelöst. In letzter Zeit gibt es viele solche Probleme welche nicht mehr gelöst werden wollen von Mitel. Mitel möchte zwar nach wie vor dass man Mivo 400 System weiterhin verkauft, da ja anscheinend jedoch Mitel nicht gewollt ist Funktionen welche mal funktionert haben wieder zu lösen…
3 votes -
MICC Account Codes Groups - expanded tree view vs. collapsed view option
The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…
4 votes
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