164 results found

1. Suchfunktion mit Quellangaben sowie mehrfachen Rufnummern erweitern

   Die gefundenen Kontakte via Suchfunktion sollten erweitert werden.

   1. Zeigt es vorhandene Outlook / MS 365 Kontakte immer einzeln an (Kontakte mit mehreren Rufnummern werden nicht als solche dargestellt.

   2. Eine Angaben woher dieses Suchergebnis kommt (analog zur OIP Suche) erleichtert die Fehlersuche für uns Partner und erlaubt dem Kunden zu Wissen ob dies nun ein lokaler oder zB. MS 365 Kontakt ist

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   0 comments  ·  Mitel One  ·  Edit…  ·  Delete…  ·  Admin →
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2. Anzeige Anrufe in Abwesenheit auf Sperrbildschirm des Smartphones

   Es sollte eine Benachrichtigung über "Anrufe in Abwesenheit" auf dem Sperrbildschirm des Smartphones erscheinen, sodass nicht andauernd die Mitel One-App auf "Anrufe in Abwesenheit" geprüft werden muss.

   8 votes

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3. Entgangengene Anrufe anzeigen

   Im WEB oder Installiert Version sollten Entgangene Anrufe im ICON Sichtbar gemacht werden, damit man nicht immer in die Applikation muss. Ähnlich wie dies im APP funktioniert.

   3 votes

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   0 comments  ·  Mitel One  ·  Delete…  ·  Admin →
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4. Scheduled MSL reboot

   Since Mitel doesn't recommend rebooting an MSL server using Linux cron job or shutdown -r <time> , please provide a way to do a scheduled reboot of an MSL server (MiCollab, MBG etc)

   12 votes

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5. Mitel One Web App, geleichzeitige Namen und Nummer Anzeige

   Wenn ein Anruf rein kommt, bei dem der Name migeschickt wird, kann man keine Nummer sehen. Gut wäre wenn man im Mitel One Web App Anzeigefeld den Namen und die Nummer gleichzeitig sehen kann. Gut für eine Telefonisitin wenn sie sich die Nummer notieren muss.

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6. Mitel SRM Agent Software for Apple macOS

   Mitel SRM Agent Software for Apple macOS

   2 votes

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7. Change default view on contacts page when transferring emails to avoid GDPR and compliance issues

   A couple of our customers are having an issue when transferring email on ignite, by default the contacts box defaults to 'ALL CONTACTS' which allows agents to search for all names which includes agents, employees and external customers. if they search for a name and are not mindful of who they are emailing it is easy to transfer an email to an external customer which is a data secuirty, compliance and GDPR issue . Customers would like the option to configure the default landing page for contacts to be set to 'Employees' not all contacts to minimise risk of emails being transferred to external clients

   A couple of our customers are having an issue when transferring email on ignite, by default the contacts box defaults to 'ALL CONTACTS' which allows agents to search for all names which includes agents, employees and external customers. if they search for a name and are not mindful of who they are emailing it is easy to transfer an email to an external customer which is a data secuirty, compliance and GDPR issue . Customers would like the option to configure the default landing page for contacts to be set to 'Employees' not all contacts to minimise risk of emails… more

   2 votes

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   0 comments  ·  MiCC Business  ·  Delete…  ·  Admin →
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8. Multiple Wakeups in guest rooms

   I've had many customers ask for the ability to have more than one wakeup call on the MiVoice400 Hospitality system. Most are owners that had the SX200ICP and are used to that feature being available.

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9. Statusanzeige der Funktionstasten fehlt / Statuses of the quick functions are not displayed

   Status der Funktionstasten werden nicht angezeigt. Somit sind die Funktionstasten relativ nutzlos, ohne Status konnten Funktionen bereits mit Zifferntasten ausgeführt werden. Andere Hersteller haben schon lange Statusanzeigen in den Apps für Funktionen.

   Viele Kunden fragen uns nach dieser Funktion!

   Statuses of the quick functions are not displayed. Thus, the function keys are relatively useless, without status, functions could already be executed with number keys. Other manufacturers have had status displays in the apps for functions for a long time. Many customers have asked us about it!

   39 votes

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   1 comment  ·  Mitel One  ·  Delete…  ·  Admin →
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10. Agent login

    Es sollte eine Funktionstaste hinzugefügt werden können, damit sich Agenten am Callcenter (Mitel Mivoice Office 400 / Mitel OIP) anmelden und abmelden können.

    7 votes

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11. MiVoice Connect Workgroup - Play Prompt before call route to the agent or Queue. ( Initial Greetings)

    MiVoice Connect Onsite Workgroup - Play Prompt before call route to the agent or Queue. ( Initial Greetings).

    MiVoice Connect Onsite doesn't paly prompt to it send the call to it's member. It was working in older release but stopped working in the newer release. It does have option to upload greetings but unfortunately it doesn't work.

    This will make customer life very easy to create workgroup call flow if it can play prompt before send the call to member or queue. Right now, it only play the prompt (greetings) only if call in the queue.

    1 vote

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12. MS Teams Status

    Das Mitel One sollte mittels der MS Teamsanbindung (via cloudlink) auch den Status vom Teams auslesen können.
    
    Aktuell sieht man Im MS Teams wenn jemand über Mitel One Telefoniert.
    Wenn jemand mittels MS Teams ein Meeting o.ä. hat, ist das in der Mitel APP nicht ersichtlich.

    6 votes

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13. Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein

    Eine eingegebene bzw. kopierte Rufnummer muss frei im Eingabe-/Nummernfeld editierbar sein, d.h. wenn man über Mitel One auf dem Smartphone eine Rufnummer eingegeben und sich dabei verschrieben hat muss man die fehlerhafte Ziffer berichtigen können ohne dabei die restlichen Ziffern vor der betroffenen rauslöschen zu müssen!

    4 votes

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14. Sammelanschluss

    Bei eingehenden Anrufen über einen Sammelanschluss (SAS) soll in der Mitel One App der Name des Sammelanschlusses angezeigt werden, damit der Angerufene unterscheiden kann welche Durchwahlnummer der Anrufer gewählt hat. Alternativ könnte auch der Name des ARV angezeigt werden, falls das einfacher zu programmieren wäre. Vielen Dank.

    34 votes

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    0 comments  ·  Mitel One  ·  Delete…  ·  Admin →
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15. Audiodevice für Mitel One

    Audiodevice für Headset und Rufausgabe sollte deviniert werden können. Das Gerät für die Rufausgabe soll unabhängig vom Sprachdevice einstellbar sein. Nach Möglichkeit eine Auswahl für den Klingelton.

    30 votes

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    2 comments  ·  Mitel One  ·  Delete…  ·  Admin →
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16. Add FAQ links to Mitel Chat

    Should be able to add a link at the start of the Chat Interface that links to our FAQ section. That way customers can find some answers themselves without even starting a chat.

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    1 vote

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    0 comments  ·  MiCC Business  ·  Edit…  ·  Delete…  ·  Admin →
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17. MiCCB agent perfromance chart report

    Since 9.4.0, Agent performance chart report has been removed from available reports.
    This report gave very detailed info in a single report such as agent shift and various different call charts.

    2 votes

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    0 comments  ·  MiCC Business  ·  Delete…  ·  Admin →
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18. EHS Annahme

    Call-Handling (annehmen, auflegen) über EHS Funktion am Headset

    13 votes

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19. Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.

    Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.

    4 votes

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
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20. Prevent MiCollab users with Admin access from being able to connect to MiVoice Business via MiCollab credentials

    We ended up with a scenario where we had to restrict the MiVB access for the customer's in house telephony engineers. This is fine, setup the security profile in MiVB and restrict the forms they have read/write access to.

    However. These same engineers have admin access to the MiCollab's, which are connected to the MiVB's in order to be able to provision users, setup voicemails etc...

    The problem lies in the ability for them to log into MiCollab and then go to Network Elements and click on 'Connect to MiVB System' - which then uses the un/pw which is stored in MiCollab for Flow Through Provisioning, which of course has full root access!

    This causes an issue not only for locking down systems internally - but, and I've not investigated this, some of these MiCollabs sit network edge... could there be potential for accessing a MiCollab that is public facing and then being able to jump to the MiVoice Business via this 'feature'?

    We need the ability for true 'Admin' login users to be able to disable this feature for users which we setup with Admin access to MiCollab. (i.e. installers can still use the option - but logins setup for customers to carry out admin, can't)

    We ended up with a scenario where we had to restrict the MiVB access for the customer's in house telephony engineers. This is fine, setup the security profile in MiVB and restrict the forms they have read/write access to.

    However. These same engineers have admin access to the MiCollab's, which are connected to the MiVB's in order to be able to provision users, setup voicemails etc...

    The problem lies in the ability for them to log into MiCollab and then go to Network Elements and click on 'Connect to MiVB System' - which then uses the un/pw which is stored… more

    18 votes

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    Under Review  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review