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148 results found

  1. Topic: Phone Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet. Besser wäre aber die Mobile Nummer Siehe An

    Topic: Phone

    Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet.
    Besser wäre aber die Mobile Nummer
    Siehe Anhang.

    2 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  2. Add Pop up in Revolution when removing licensing from an endpoint

    I would like a pop up notification in Revolution when a license is about to be removed from an endpoint if the endpoint is in use.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  3. New report for MiContact Center Business

    Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.

    5 votes

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    0 comments  ·  MiCC Business  ·  Admin →
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  4. The using of an API with the RCS server RQST00000991996

    Customer would like to know if this is possible?

    We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  5. Insights Reporting in Mitel One CX

    I would like to suggest two changes to the reports that are provide by Mitel One.

    1. Make the date / time fields compatible with Excel. The current output, "2021-11-03T12:43:45Z" does not work without manual manipulation.

    2. Add the CX agents extensions to the report

    Thank you

    2 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  6. Svarsgrupper

    Det vore önskvärt om alla användare kan logga in/ur de svarsgrupper de tillhör i appen (PC/Mobil), varenda Cloudväxel erbjuder den funktionen och den är ett krav från nästan varje kund numer. Och att det tydligt framgår om man är inloggad eller ej.

    1 vote

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    0 comments  ·  Mitel One  ·  Admin →
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  7. Jabra Stealth con último update de Jabr

    Estamos probando el Jabra Stealth con último update de Jabra con el Mitel 6940 conectado con la pastilla porque si lo conectamos por BT al pagarlo y volverlo a encender ya no se vuelve a conectar. El caso es que con pastilla no hay problema y funciona bien pero nos hemos dado cuenta que cuando se coge una llamada nos aparece un POPUP de volumen del casco que dura unos 4 segundos y que básicamente no deja hacer nada en el teléfono. A ver se puede vivir con esto pero creo que será mejor transmitirlo a Mitel por si lo…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. Der End-User wünscht wieder die Funktion "App inaktiv schalten" zurück

    Der Kunde möchte sich in der Mitel One App inaktiv schalten können, damit er keine Anrufe erhält, bisher ging das problemlos über die Einstellungen. Mit dem Update auf die mitelone-mobile - version 6.4.0 ist dies nun leider nicht mehr möglich.

    0 votes

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    0 comments  ·  Mitel One  ·  Admin →
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