186 results found
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Direct Call facility
Need to have direct call facility, instead of raising a new meeting request every time when dialed up
8 votes -
ELIN and XML
Can we please get an update on this subject.
Thanks. That is the correct guide but there is no addition of ELIN.
Product model: 6800 series
Firmware version: 5.0
Serial number: allWhen a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.
It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable…
4 votes -
eingehende Anrufe umbenennen
Liebes Mitel-One-Team,
es wäre schön, wenn man die eingehenden Anrufnummern umbenennen könnte, um den Anrufer in der Liste zu erkennen und um die Anruferliste dann als Telefonbuch nutzen zu können. Schön wäre es auch, wenn man durch Rechtsklick auf die Nummer eine Aufnahme in das zentrale Telefonbuch veranlassen könnte.
8 votes -
allow continued voting even when idea has been flagged as no plan
seems like as soon as someone at mitel decides an idea isnt going to happen quickly the entry is then blocked from further votes.
This portal is still new and i suspect that there arent that many end users that have been advised that it exists.
fair enough that there is no current plan , but what if it had 1000 votes . would that change things ?
shutting it down prevents more people adding votes .
if this portal is not for the long term development then whats the point?
17 votesSubmitted merged with Under Review
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MiCC Business, Single Agent Report to Show Voice, Email and OM Interaction Statistics
A single report to show how an agent has performed over time with voice, email, chat and OM interactions.
11 votes -
Share point or Share drive access
Need to have space created for saving common files and folders related to day to day activities, which can be shared within the group created by self in Mitel one
7 votes -
SMS for MiVB Subscription
SMS needs to be added to MiVB Subscription model. I am running into customers that MiVB Subscription will be a good fit, but they require SMS. Connect, RingCentral, Nextiva, etc. have this built in.
8 votes -
MiVoice Connect client does not open wide enough
Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!
4 votes -
Change the From address from a MSL server like MBG / OIG / Mivb
It is now not possibel the change the from address that is used for sending email in case of error, allarms.
The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.5 votes -
Action URL
Ich würde mir Wünschen das es eine Action URL Funktion geben würde. Damit könnte bei einem eingehenden Anruf die Rufnummer direkt an eine Kundendatenbank oder ein Web Telefonbuch (z.B. search.ch) übergeben werden.
3 votes -
classification codes
Add classification codes to email queues and allow to force the classification code like voice queues
10 votesSubmitted merged with Under Review
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MSL network backup feature
Provide additional option field to be able to set a non standard TCP port number
4 votes -
Enable dark mode on Mitel the connect client and Sky
On the Mitel Connect Client (onsite and sky) allow the client GUI either be manually customized like the windows themes or provide a "Dark mode" option.
3 votes -
Touche sur MielONE
Avoir les touches de lignes ainsi que le touches de fonction!!
L'interface n'est pas pratique. (Avoir quelque chose qui ressemble un téléphone éventuellement)
2 votes -
Cloudlink Dutch activation Mail wrong translation
Cloudlink Dutch activation Mail translation.
It says stop building your account. instead of press here to activate the account.2 votes -
Meeting capacity : lack of desktop sharing
we are not able to provide a remote sharing of our desktop to a remote party during a meeting with Mitel One or Meeting
5 votesSubmitted merged with Under Review
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MiVoice Office 400 Hybrid Cloud
Leider ist der Mitel Dialer erst in Elite User enthalten. Ich finde er sollte bereits in Entry User enthalten sein.
5 votes -
SSO for IN ATTEND APPLICATION
Hello, It would be interesting to have a connection for the IN ATTEND application by SSO.
Thanks
2 votes -
New report for MiContact Center Business
Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.
6 votesSubmitted merged with Under Review
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Topic: Phone Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet. Besser wäre aber die Mobile Nummer Siehe An
Topic: Phone
Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet.
Besser wäre aber die Mobile Nummer
Siehe Anhang.2 votes
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