210 results found
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SSO for IN ATTEND APPLICATION
Hello, It would be interesting to have a connection for the IN ATTEND application by SSO.
Thanks
2 votes -
Topic: Phone Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet. Besser wäre aber die Mobile Nummer Siehe An
Topic: Phone
Wenn eine Mobile anruft wird in der Anrufliste ein undefinierbare Zeile gelistet.
Besser wäre aber die Mobile Nummer
Siehe Anhang.2 votes -
Insights Reporting in Mitel One CX
I would like to suggest two changes to the reports that are provide by Mitel One.
Make the date / time fields compatible with Excel. The current output, "2021-11-03T12:43:45Z" does not work without manual manipulation.
Add the CX agents extensions to the report
Thank you
2 votes -
OpenScape Contact Center Agent Portal Web - expending telephony capabilities
expending telephony capabilities of the APW to allow agents to
1) toggle between 2 callers. Right now all they can do initiate consultation call, conference call between two parties.
2) initiate conference calls with multiple parties and have the ability to remove a party from the conference1 vote -
Populate Locations for management profiels in Mitel Administration / Management Portal
In Mitel Administration, it's possible to create management profiles for a group of users based on specific locations.
Default location is blanc. This applies to
- Users imported during sync with MiVB
- Users created in Mitel Administration prior to the implementation of the feature.
Enabling the feature for existing users is done user by user, which is very time consuming, especially for large customers.
The management feature is of great use for in particular for large customers, but it's practically impossible to onboard existing customers because of this flaw.What we need is
- The possibility to auto populate…1 vote -
Make cloudlink chat WCAG compliant
Currently cloud link chat fails the following WGAC tests WCAG 1.4.10 WCAG 1.4.3 and WCAG 2.4.11 for reference see ticket PRB000279814
WCAG 1.4.10 Reflow
Explanation
Reflow or ‘responsive web design’ helps users with low vision who may need to enlarge text on a webpage and read it in a single column without scrolling in more than one direction. It also helps users who are viewing the page on a mobile device.
If a page does not support reflow it can appear smaller and more difficult to use or content may be cut off.
Navigation menus often collapse into fewer items…
1 vote -
myPortal @work Windows: Deployment Silent und Konfiguration
Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?
Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?
1 vote -
myPortal @work Windows: Installation für alle Benutzer
Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.
1 vote -
myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta
Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?
https://support.apple.com/de-de/102527?cid=mc-ols-rosetta-article_102527-macos_finder-52526201
1 vote -
Unify OpenScape Business X5R V3 calendar improvement
Hello,
My question concerns Unify OpenScape Business X5R V3.
We recently encountered the following problem:
We have a customer with calendars that work as follows:
At night, calls are forwarded to voicemail.
Early in the morning, at noon, and late in the afternoon, calls are forwarded to an on-call service.
During the day, calls are redirected to the agency's phone.Our client has 45 agencies that operate in this way.
Our problem:
During holidays, the system remains broadly similar, but the voicemail, on-call, and opening hours are different.
In addition, each day also has different schedules.As the holiday period…
1 vote -
Create a house phone option for extensions
Create an option in the programming of extensions to auto-dial 9 (or whatever the outgoing access digit is). This could be applied to fax machines built on the controller so that customer's putting an existing fax machine on the phone system with numerous speed dials programmed into the machine, won't have to reprogram them adding the outgoing access code. The MiVoice 250 already has this functionality called House Phone.
1 vote -
MSL as a Config\Firmware server for MiVoice MX-ONE
As MSL all ready has DHCP, DNS, NTP functions it would be great to add TFTP and HTTP download functions for for Mitel devices (68xx, 69xx, SIP Dect, etc.)
I that way customers could use MSL Virtual Appliance for provisioning all needed data and files for Mitel devices without using 3rd party aplications (tftpSE, HSF and others on remote PCs).
It could be readable folder where you can upload files with elevated privilege user via SFTP of through MSL web interface.
1 vote -
easy admin pro
The ergonomics of the M5000 Easy Admin Pro interface should be improved, particularly for managing the shared directory.
Here are the issues encountered and which should be improved:
When Viewing records:
- Maximum 100 lines
- No column sorting
- No speed dial searchWhen creating/editing records:
- No input control during creation/editing > Creation of duplicate call numbers or speed dial numbers is possible !
- No automatic speed dial incrementor suggestion: it's impossible to know if a speed dial number is available unless you follow a parallel listing!1 vote -
Network Testing in MPA
We setup a network test to make a call to our IVR ports which works as expected. However, the option to raise an alarm on a failure is not available. We would like the ability to send an alarm on failed calls in MPA's network testing tool.
1 vote -
Mitel Performance Analytics
Can a wizard be developed to change the domain name on this product? We just had to make this change and spent a lot of time working with support to get a procedure that correctly made the change. It took weeks to get this accomplished.
1 vote -
Basic self-service system integrated into MxOne
Several competing exchanges already have a self-service system included in their telephone systems, with voice recording to be inserted to build the call routing tree for the configured extension. Something basic that should be included in MxOne, without needing to use more expensive Mitel resources or third-party resources to implement something that many customers request.
1 vote -
Agent Dispatch -MICCE Web Agent
MICCE Web agent need to have Agent dispatch. How can we add the agent dispatch option Web agent
1 vote -
1 vote
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MiCC worktimer to long
In the event of a malfunction with the MiCC server, EHDA agents (home workers) with a 'long' Worktimer have the problem that they cannot cancel the Worktimer after the 1st call and are therefore unavailable for a longer period of time.
create a feature access code for worktimer and/or make busy
1 vote -
Aan- of afmelden van een gebruikersgroep
Het is nu in de applicatie niet mogelijk om te zien of je in- of uitgeschreven bent in een gebruikersgroep (huntgroep).
Het zou visueel handiger zijn als de knop "aanmelden" in het groen zou staan wanneer je je hebt ingeschreven in de gebruikersgroep, en de knop "uitloggen" in het rood wanneer je bent uitgeschreven.1 vote
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