Hello,

My question concerns Unify OpenScape Business X5R V3.

We recently encountered the following problem:
We have a customer with calendars that work as follows:
At night, calls are forwarded to voicemail.
Early in the morning, at noon, and late in the afternoon, calls are forwarded to an on-call service.
During the day, calls are redirected to the agency's phone.

Our client has 45 agencies that operate in this way.

Our problem:
During holidays, the system remains broadly similar, but the voicemail, on-call, and opening hours are different.
In addition, each day also has different schedules.

As the holiday period spans two weeks, we have to program each day and each schedule, which means 5 exceptional periods multiplied by 15 days of holidays multiplied by 45 calendars.

None of the calendar types meet our requirements because they are only systems that apply from date 1 to date 2, but we do not have the option of adding an exception within these periods.

The ideal solution would be to have a type of calendar that allows exceptions to be applied between selected hours and on selected days only. And for the CCV not to be active outside these hours, even if we are still within the vacation period.

Thank you,
Best regards,