29 results found

1. Central Phone Book

   An Application that creates from all Databases 1 central phone book which can be used for:

   • MiCollab Client
   • MiCC Web Ignite Client
   • MiVB Console
   • MiNet Phones
   • Wireless handsets
   • Manual entry of individual contacts
   • ??
   15 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

2. Customer accessible Software Download portal

   Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.

   Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.

   13 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

3. Mitel Assistant - customizable phone fields

   For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

   We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

   Mitel Assistant uses this 'Business Phone' field as the primary number to call when you search for a contact, and you cannot even see the extension the customer syncs up, since you have no way to make Mitel Assistant look for another attribute field.

   For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

   We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

   Mitel Assistant… more

   12 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

4. Direct Transfer to VM Feature inside of MiCollab Client

   A Direct Transfer to Voicemail inside of the MiCollab Client.

   10 votes

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   IDEA SUBMITTED  ·  System responded

   Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

   To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

   The Mitel Product Management Team

5. SLS improvement - Customer Product / Version Release Information

   In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.

   10 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

6. Licensing

   As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!

   9 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

7. Missed Call Logging and Multi-Line Behavior

   Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.

   Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.

   Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.

   The above shows that the desk phone only records calls for the main extension, but the desktop app will show all calls on that phone. This is fine, but…….
   ALL of these calls have no way of seeing what line they were associated with.

   Please add the ability to determine who the missed call is for within the application.

   Missed Call Display Issues: Participants described a scenario where missed calls appear on multiple users' software, even when the call was not intended for their extension, leading to confusion about call ownership, especially for secretaries managing multiple attorneys.

   Calls in to another users line via Key System, shows only in App. If answered by another user it shows as a missed call on every other persons app.

   Call in to another user via Multicall, shows only in App. If answered by another user, it shows as a missed call on every other persons app.

   The above shows that the desk… more

   7 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

8. Azure/Entra AD Sync - remove requirement for attribute mapping for telephoneNumber field

   Most customers already have their Azure AD setup for the telephoneNumber field to be the full 10 digit DID. If you don't map that or change that, then you cannot sync your users anymore (get sync errors) and no updates will take place. We need the ability to map another field as the primeDN, instead of telephoneNumber.

   7 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

9. sls

   Bring back all the previous amc functionality to SLS

   Why have you changed to something that has less functionality ?

   SLS seems to be much more labour intensive when applying licenses

   SLS doesn't seem to have any reporting abilities

   SLS - when renewing SWAS , cant ignore old ARIDS in renewal
   - we now have to either
   decommission them
   move them to a seperate company
   or convert the user licenses to vouchers and lose the Base License

   7 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

10. bmuller@vertical.com

    Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.
    Question is, how does Mitel want this addressed?
    Do you want dealers and customers configuring changes at the OS level now?
    If so you should provide an example that shows how Mitel wants this to be done.
    Similar to the way that Mitel will provide an example of using any CLI commands on the OS level.

    Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
    When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
    This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
    The current solution is to Add an Additional Network Route which only supports IP addresses.
    It's understood that Linux and Windows will allow you to add a route at the OS level.… more

    5 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

11. TLS support for the MPA Network Testing

    Feature Request - TLS (SIPS) support for the MPA SIP Registration Test

    Product: Mitel Performance Analytics (MPA)
    Version in use: 3.6.2.289
    Component: Active / Network Testing - SIP Registration Test
    Request type: Feature enhancement

    1. Summary

    We request that the SIP Registration Test (Active / Network Testing) be extended to support TLS (SIPS) as a transport, in addition to the current UDP and TCP. Today the test can only register over UDP or TCP, which makes it unable to monitor SIP environments where remote access is TLS-only.

    1. Current limitation

    The SIP Registration Test supports UDP and TCP only. There is no option to register over TLS (SIPS). As a result, the test cannot register against any SIP endpoint that mandates TLS.

    1. Our use case

    We monitor a multi-site MiVoice deployment with MPA. A SIP Registration Test runs from a Network Testing probe against the MiVoice Business call server on the internal interface (UDP), and we keep it as a registrar health check.

    We also need to validate the remote-worker (teleworker) registration path as a real external user would experience it: from the public side, through the MiVoice Border Gateway (MBG), down to the call server.

    On the MBG, the public Set-side SIP support is TLS-only (TCP/TLS enabled, UDP and TCP cleartext disabled) with SRTP-only media. This is an intentional security posture that we do not intend to weaken for a monitoring tool. Because that path is TLS-only, the MPA SIP Registration Test cannot reproduce or monitor it.

    1. Impact

    We cannot use MPA Active Testing to monitor the end-to-end teleworker SIP registration chain. The synthetic test is limited to the internal interface and does not cover the TLS / MBG teleworking path. A failure affecting only the external registration path (while the internal registrar stays healthy) cannot be detected today.

    1. Requested enhancement

    Add TLS (SIPS) as a selectable transport for the SIP Registration Test, with:

    • Transport selection: UDP / TCP / TLS

    • Configurable TLS port (e.g. 5061) and target FQDN

    • Certificate handling: validate against a trust store and/or an option to ignore certificate validation

    • Pass/fail reporting consistent with the existing UDP/TCP test, so it can feed the same Alert Profiles

    1. Why it matters

    TLS-only SIP on public interfaces is becoming the norm. Without TLS support, MPA Active Testing cannot validate the path most exposed to outages and certificate issues - the remote-worker registration path. Adding TLS would close this gap.

    Submitted by: Bouygues Telecom - MPA integration team
    Context: Production MiVoice deployment, public-facing SIP access enforced as TLS-only / SRTP-only.

    Feature Request - TLS (SIPS) support for the MPA SIP Registration Test

    Product: Mitel Performance Analytics (MPA)
    Version in use: 3.6.2.289
    Component: Active / Network Testing - SIP Registration Test
    Request type: Feature enhancement

    1. Summary

    We request that the SIP Registration Test (Active / Network Testing) be extended to support TLS (SIPS) as a transport, in addition to the current UDP and TCP. Today the test can only register over UDP or TCP, which makes it unable to monitor SIP environments where remote access is TLS-only.

    1. Current limitation

    The SIP Registration Test supports UDP and TCP only. There is no… more

    4 votes

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12. Nupoint Mailbox, need cascade levels for dial-out notifications

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need to have timers to call whoever is turned on before advancing to the next user that might be turned on for that week.

    People are going to say "use a text message notification" or "use a email notification". Users will always answer the phone, they might not hear a text message or email. The customer wants a "phone call"

    We had almost this exact feature in the MiVO250.
    We also need the user to be able to access that mailbox via webpage to turn on/off the users for that week. We don't want to have the users login to the MiCollab Server and navigate their way to the Nupoint and risk changing the wrong thing.

    Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need… more

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    4 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

13. The using of an API with the RCS server RQST00000991996

    Customer would like to know if this is possible?

    We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

    4 votes

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    INITIAL REVIEW  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review

14. Populate callid fields for mivoice internal smdr records, add year to the date fields, arrange the smdr fields in a parsing friendly order

    1)The Mitel Mivoice smdr does not populate the callid field for smdr for internal calls.
    This significantly complicates the algorithm for parsing of these records as compared to records for external calls. On most modern PBXs (eg Avaya IPO and 3cx) this is the norm (see attachments).
    I propose that Mitel enhance the smdr for internal calls by populating the callid , associated callid and sequence number fields as is currently the case for external calls smdr.
    These are valid calls that customers may need to process in call accounting applications (such as Call Tracker by ICNS) for productivity analysis, auditing and operational reporting.
    This particular limitation in the internal smdr becomes particularly significant for processing internal transfers, conferences, call forwarding, repeated calls between the same extensions and calls spanning clustered controllers.
    2)The order of the fields in the SMDR extended 1 format should be rearranged to make it more conducive to the parsing of calls involved in transfers, conferences etc. The relevant fields (callid, sequence#, associated callid etc)should appear higher up in the string than fields such as long call duration etc (see attached screenshot
    3)Add a year to the date field. Not sure why this was omitted but its just another thing that would simplify the work of downstream consumers of the SMDR

    I trust that due consideration for this feature enhancement would be given to make a great product even better.
    My contact info is 1-868-688-5686. Please feel free to call or email me if further clarification is required. Thank you for your cooperation.

    1)The Mitel Mivoice smdr does not populate the callid field for smdr for internal calls.
    This significantly complicates the algorithm for parsing of these records as compared to records for external calls. On most modern PBXs (eg Avaya IPO and 3cx) this is the norm (see attachments).
    I propose that Mitel enhance the smdr for internal calls by populating the callid , associated callid and sequence number fields as is currently the case for external calls smdr.
    These are valid calls that customers may need to process in call accounting applications (such as Call Tracker by ICNS) for productivity analysis,… more

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    3 votes

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    IDEA SUBMITTED  ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

15. Make KM accessible again
    3 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

16. Complimentary Registration for Partners with MUG sign up

    Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors i saw there at the moment.

    Just a thought though, putting it out there in case there's any other interest.

    Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors… more

    3 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

17. Enable dark mode on Mitel the connect client and Sky

    On the Mitel Connect Client (onsite and sky) allow the client GUI either be manually customized like the windows themes or provide a "Dark mode" option.

    3 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

18. Cloudlink Dutch activation Mail wrong translation

    Cloudlink Dutch activation Mail translation.
    It says stop building your account. instead of press here to activate the account.

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    2 votes

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    IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

19. touche silence Mitel 5000 appel entrant poste 68XX/69XX

    peut on faire apparaitre la touche silence lors d'un appel entrant sur les postes 68XX/69XX pour le MITEL 5000 comme c'est le cas pour le MITEL 470 sur le premier ecran

    1 vote

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    IDEA SUBMITTED  ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team

20. ignite embedded softphone with SRV-record for MBG's (resiliency)

    currently you can assign a gateway media server (MBG) to an ignite agent so that the ignite embedded softphone can be used. this gateway media server is an fqdn but for resiliency purposes it would be nice to be able to use an SRV-record just like in micollab client deployment.

    1 vote

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    IDEA SUBMITTED  ·  System responded

    Thank you for submitting to Mitel’s UserVoice. We appreciate that you have taken the time to document your new product idea or product enhancement for us. The UserVoice community and the Mitel Product team will begin evaluation of your idea and follow up with progress along the way.

    To learn more about the UserVoice policy, forums and product categories that are configured within as well as the general process behind, visit UserVoice Policy Document.

    The Mitel Product Management Team