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167 results found

  1. CloudLink - MiVB - Send Busy/Out of Service Event on SIP De-Registration

    At present, you only receive presence updates for a MiVB ‘Generic SIP Device’ when:

    1) a call is made (busy)
    2) a call is received (busy)
    3) when a call is dropped (available)
    4) when the device is signed into the SIP extension (available).

    There is no presence update when the device is signed out. This is confirmed 'design intent' by Mitel. That means in the last presence update is 'Available', the device will remain available via API, even after signing out.

    Please add SIP de-registration/out of service events to the CloudLink Notifications/Presence API so that SIP device presence can…

    14 votes
    0 comments  ·  Other  ·  Admin →
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  2. Funktionstasten

    In der mobilen Mitel One App werden nur die ersten 4 Funktionstasten angezeigt.
    Kein Zugriff auf die 5, 6, ... Funktionstaste möglich.

    8 votes
    0 comments  ·  Mitel One  ·  Admin →
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  3. Yoursite

    In Yoursite Explorer make it possible in the schedules to set a from -to date instead of having to set every day seperately with the AND parameter (see example). I would like to set it like: From Friday 15 september till Monday 18 september in one line. This saves many mouseclicks and is far more flexible. It is possible with Time, so why not with days??

    6 votes
    0 comments  ·  MiCC Business  ·  Admin →
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  4. MiCC worktimer to long

    In the event of a malfunction with the MiCC server, EHDA agents (home workers) with a 'long' Worktimer have the problem that they cannot cancel the Worktimer after the 1st call and are therefore unavailable for a longer period of time.

    create a feature access code for worktimer and/or make busy

    1 vote
    0 comments  ·  MiCC Business  ·  Admin →
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  5. one

    Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.

    3 votes
    0 comments  ·  Mitel One  ·  Admin →
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  6. Supervising MiCollab user states using IgniteWeb

    It could be great to link MiCollab and Ignite users states.

    Because today, using Ignite, you can only see agents states and not MiCollab states.
    It force agents to use MiCollab to check states before forward calls, and then to use 2 applications instead of Ignite only.

    19 votes
    0 comments  ·  MiCC Business  ·  Admin →
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  7. "Call to" Unterstützung von Mitel One

    Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
    Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.

    4 votes
    0 comments  ·  Mitel One  ·  Admin →
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  8. Network analyse tool for the Cloudlink gateway

    Would be nice to have a integrated tool in the cloudlink gateway or a external network analyse tool to check if all the required ports and domains are open and accesable from the cloudlink gateway.

    Just to have a fast view if the custommers network is the root cause of some problems.

    for example a sort of a kind Teleworker Network analyser tool we know for the MBG

    30 votes
    1 comment  ·  Mitel One  ·  Admin →
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  9. Aan- of afmelden van een gebruikersgroep

    Het is nu in de applicatie niet mogelijk om te zien of je in- of uitgeschreven bent in een gebruikersgroep (huntgroep).
    Het zou visueel handiger zijn als de knop "aanmelden" in het groen zou staan wanneer je je hebt ingeschreven in de gebruikersgroep, en de knop "uitloggen" in het rood wanneer je bent uitgeschreven.

    1 vote
    0 comments  ·  Mitel One  ·  Admin →
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  10. Mitel One

    Bonjour, un client utilise la fonction "Message" de Mitel et lorsqu'il communique un numéro au travers du Chat, le client aimerait pouvoir directement appeler en cliquant sur le numéro via le Chat (comme whatsapp ou autre application de message), bientôt possible j'espère ;-)

    3 votes
    0 comments  ·  Mitel One  ·  Admin →
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  11. Voicemail Reporting for MiVoice Connect that provides specifics as to messages in each user mailbox.

    Requested detailed reporting on the voicemails and information like how long each voicemail has stayed unheard in the users’ voicemail.

    All voicemails have a time and date stamp, so if the system can tell the message was unheard, how can they not provide the time stamp to that message?

    5 votes
    0 comments  ·  Other  ·  Admin →
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  12. Suchfunktion während der Anrufweiterleitung muss vorhanden sein

    Während eines "Anruf hinzufügen" funktioniert die Suchfunktion nur für die Suche von anderen Mitel One Usern. Dabei müsste dort die gleiche Möglichkeit wie in der normalen Telefonbuch Suchfunktion vorhanden sein.

    3 votes
    0 comments  ·  Mitel One  ·  Admin →
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  13. add holiday schedule for each business schedule

    Right now, we can have multiple business schedules, but only 1 holiday schedule.
    Please add the possibility to configure a holiday schedule for each programmed business schedule.

    19 votes
    0 comments  ·  Other  ·  Admin →
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  14. Erweiterung der Anrufliste mit mehr Details

    Die Anrufliste von Mitel One ist sehr rudimentär und könnte mit wenig Aufwand für die Kunden einen deutlichen Mehrwert bieten.

    Dazu zählen folgende Ideen:
    - Name + Rufnummer (vorhanden)
    - Datum / Uhrzeit (vorhanden)
    - Anrufdauer
    - Informationen falls der Anruf weitergeleitet wurde
    - Informationen über welches ARV / Durchwahl der Anruf ankam

    Optional:
    - Möglichkeit das der Anruf gespeichert werden kann und ein Kontaktfenster zB. in Outlook aufgeht

    2 votes
    0 comments  ·  Mitel One  ·  Admin →
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  15. App funktioniert nicht mit Multi-Sim

    Bei Nutzung von zwei SIM Karten im Iphone kommen keine RTP Daten zustande. Anruf wird nur signalisiert.

    Datenverkehr ist in den Einstellungen auf eine SIM Karte eingestellt. Keine Verbesserung.

    App nur im Wlan nutzbar.

    10 votes
    0 comments  ·  Mitel One  ·  Admin →
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  16. Increase the no. of search results returned by the Transfer pop-up in Web Ignite

    The Transfer window in Ignite shows up to 25 recent destinations, but if you need to search for a queue not in your recents, the functionality is very limited.

    The default behaviour we see is:
    - When selecting a filter other than 'All', only 4 entries are shown by default and user has to click 'Show More' repeatedly to load 4 more each time.
    - The order that Queue search results are loaded in is random/not apparent. They are not loaded in queue name alphabetical or reporting number numeric order (once loaded, they ARE shown in alphabetical order, but you…

    6 votes
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  17. I would like to have the possibility to add click to dial field in cmgweb, for example a misc field.

    I would like to have the possibility to add click to dial field in cmgweb, for example a misc field . Now only telno and cordless is usable.
    The logic for display number as possible to dial is only implemented for the Telno number field and the cordless number field in the CMG Web application
    In my screenshot you can see "intern mobil" is not clickable.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  18. Outlook-Calendar integration also with Outlook-status "working elsewhere"

    It would be interesting to have an additional option for CALENDAR INTEGRATION WITH OUTLOOK status "works elsewhere" . (in addition to integration with “Busy” and “Out of Office”).
    (screenshot attached)

    4 votes
    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

  19. Mitel DECT: Allow more than 64 chars for LDAP username

    Mitel SIP-DECT seems to allow up to 64 chars for the LDAP username. Some of our customers have a demand to use up to 80 characters there (because we generate this
    username in our system, depending on other strings like customer instance name).
    Is it feasible to raise this limitation?

    Thanks and best regards

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. Mitel Dialer

    Die Möglichkeit, die Rufnummer aus der Anrufliste zu kopieren in zb. Zwischenablage

    2 votes
    0 comments  ·  Other  ·  Admin →
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