Skip to content

End User Feedback

Got an idea? Share it with us. Or vote on other people's ideas.

End User Feedback

Categories

134 results found

  1. The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. In the event of a malfunction with the MiCC server, EHDA agents (home workers) with a 'long' Worktimer have the problem that they cannot cancel the Worktimer after the 1st call and are therefore unavailable for a longer period of time.

    create a feature access code for worktimer and/or make busy

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Wird mit einem Telefonapparat eine Kurzwahlnummer z.B. 7105 direkt gewählt zeigt es zwar den Namen der gespeicherten Nummer im Display an, möchte man jedoch in der Wahlwiederholung diesen Namen wieder finden zeigt es nur die Kurzwahlnummer z.B. 7105 an und nicht mehr den Namen. Anscheinend wird auf Anfrage bei Mitel das Problem auch nicht gelöst. In letzter Zeit gibt es viele solche Probleme welche nicht mehr gelöst werden wollen von Mitel. Mitel möchte zwar nach wie vor dass man Mivo 400 System weiterhin verkauft, da ja anscheinend jedoch Mitel nicht gewollt ist Funktionen welche mal funktionert haben wieder zu lösen…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Design request:
    Calling out from the IVR environment, stating the IVR dial-in number as the A number.

    Explanation:
    Customer service desk regularly calls users from their ACD environment. The caller ID cannot be provided, because then the number of the relevant agent would be provided and not the desired main number . The result is that the receiving user cannot see who is calling. This is experienced as annoying by both the service desk employee and the user. By providing the main number of the service desk, the user knows who called and has the correct number to call back.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Customer wants the Mute function within Ignite Web client and not have to use the Micollab client.

    Large call center that just migrated from Five 9 to MIVB/MICCB solution.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Aus einem Browser Click to call, Mitel One verwenden und nicht die Standard Telefonie-App.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. When performing a backup using the mpa-backup command or a restore using the mpa-restore command, there is no visible progress bar to see the progression.
    Please add this so we can see whats going on!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. In der mobilen Mitel One App werden nur die ersten 4 Funktionstasten angezeigt.
    Kein Zugriff auf die 5, 6, ... Funktionstaste möglich.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. In MiCollab server - Users and Services - on the User tab make it possible to sort the dropdown menus like Department and Location alphabetically. Saves a lot of scrolling when adding users.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Het is nu in de applicatie niet mogelijk om te zien of je in- of uitgeschreven bent in een gebruikersgroep (huntgroep).
    Het zou visueel handiger zijn als de knop "aanmelden" in het groen zou staan wanneer je je hebt ingeschreven in de gebruikersgroep, en de knop "uitloggen" in het rood wanneer je bent uitgeschreven.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Bonjour, un client utilise la fonction "Message" de Mitel et lorsqu'il communique un numéro au travers du Chat, le client aimerait pouvoir directement appeler en cliquant sur le numéro via le Chat (comme whatsapp ou autre application de message), bientôt possible j'espère ;-)

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Would be nice to have a integrated tool in the cloudlink gateway or a external network analyse tool to check if all the required ports and domains are open and accesable from the cloudlink gateway.

    Just to have a fast view if the custommers network is the root cause of some problems.

    for example a sort of a kind Teleworker Network analyser tool we know for the MBG

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Mitel One soll als "Call to" Applikation auf Windows zur Verfügung stehen.
    Noch besser wäre eine Hotkey Unterstützung für Anrufe ab diversen Quellen.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. It could be great to link MiCollab and Ignite users states.

    Because today, using Ignite, you can only see agents states and not MiCollab states.
    It force agents to use MiCollab to check states before forward calls, and then to use 2 applications instead of Ignite only.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. In Yoursite Explorer make it possible in the schedules to set a from -to date instead of having to set every day seperately with the AND parameter (see example). I would like to set it like: From Friday 15 september till Monday 18 september in one line. This saves many mouseclicks and is far more flexible. It is possible with Time, so why not with days??

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Die Anrufliste von Mitel One ist sehr rudimentär und könnte mit wenig Aufwand für die Kunden einen deutlichen Mehrwert bieten.

    Dazu zählen folgende Ideen:
    - Name + Rufnummer (vorhanden)
    - Datum / Uhrzeit (vorhanden)
    - Anrufdauer
    - Informationen falls der Anruf weitergeleitet wurde
    - Informationen über welches ARV / Durchwahl der Anruf ankam

    Optional:
    - Möglichkeit das der Anruf gespeichert werden kann und ein Kontaktfenster zB. in Outlook aufgeht

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Während eines "Anruf hinzufügen" funktioniert die Suchfunktion nur für die Suche von anderen Mitel One Usern. Dabei müsste dort die gleiche Möglichkeit wie in der normalen Telefonbuch Suchfunktion vorhanden sein.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mitel One  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. We use a fair amount of internal ring groups to make it easier to get in touch with someone from a given department. It would be much more convenient if MiCC would automatically assign ring group membership in VMCD based on a security group or other field in AD, as we wouldn't have to manually maintain all of these groups.

    Another nice feature would be the ability to name the ring groups and have them searchable in MiCollab.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MiCC Business  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Right now, we can have multiple business schedules, but only 1 holiday schedule.
    Please add the possibility to configure a holiday schedule for each programmed business schedule.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I would like to have the possibility to add click to dial field in cmgweb, for example a misc field . Now only telno and cordless is usable.
    The logic for display number as possible to dial is only implemented for the Telno number field and the cordless number field in the CMG Web application
    In my screenshot you can see "intern mobil" is not clickable.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?