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End User Feedback

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134 results found

  1. Wenn Frei Nummerntasten z.B. PISN oder externe Rufnummern auf dem App als Taste gespeichert wird, kann auf diese nicht weitervebunden werden (Die Tasten werden ausgeblendet). Wem um Himmelswillen fällt es ein, diese Tasten auszublenden?
    Man kann zwar weiterverbinden mit der PISN Nummer zu wählen, ist jedoch am Ziel vorbei für Userfreundliche Benutzung.
    Ausserdem kommt je nach Smartphone der grüne Balken über der Tastatur, so dass eigentlich gar nicht alle Ziffern gewählt werden können.
    Ganz ehrlich. Man hat es einmal mehr geschafft, das ganze zu verschlimmbessern. Mitel Office hatte man schon bald soweit dass man es zum Bedienen nutzen konnte bis…

    10 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  2. Please allow us to purchase software assurance as a line item. It sure seems like a lot of work to get a quote when the price and item are always the same.

    1. Expired system $$
    2. Non Expired system $.

    Quick easy and no more waiting.
    thanks
    Larry

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. Ich wuerde es begruessen, dass wenn die PC APP fue Mitel ONE vorgestellt wird, dass da auch Linientaster zur Verfuegung stehen.
    Ausserdem die synchronisations mit den outlook Kalender...

    5 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  4. Customer says volume on ringers and speaker phone is too low for some areas. As of right now there's not a way to set the gain on 6900 series phones like you can on the 400 series. Would like this feature added.

    4 votes

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  5. Need to have option to take or give control while sharing the screen, which is very important while providing training or guiding some one in team

    10 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  6. Recently sent or received chat messages should be queue up in top,
    either customized setting option should be provided to do so or it should be set up as default
    for ex: an SMS received in mobile will always show up in top, need to have similar facility

    10 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  7. Need to have direct call facility, instead of raising a new meeting request every time when dialed up

    8 votes

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    2 comments  ·  Mitel One  ·  Admin →
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  8. The ability to priorities other media options over voice on a per agent basis, the shift from Voice to other applications means this requirement is now required as standard.

    2 votes

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  9. As of now only 10 members group can be created in Mitel One, but need to have facility to add more members, as we have team of 13 members

    9 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  10. Liebes Mitel-One-Team,

    es wäre schön, wenn man die eingehenden Anrufnummern umbenennen könnte, um den Anrufer in der Liste zu erkennen und um die Anruferliste dann als Telefonbuch nutzen zu können. Schön wäre es auch, wenn man durch Rechtsklick auf die Nummer eine Aufnahme in das zentrale Telefonbuch veranlassen könnte.

    7 votes

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  11. Can we please get an update on this subject.

    Thanks. That is the correct guide but there is no addition of ELIN.

    Product model: 6800 series
    Firmware version: 5.0
    Serial number: all

    When a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.

    It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable…

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  12. Need to have space created for saving common files and folders related to day to day activities, which can be shared within the group created by self in Mitel one

    7 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  13. seems like as soon as someone at mitel decides an idea isnt going to happen quickly the entry is then blocked from further votes.

    This portal is still new and i suspect that there arent that many end users that have been advised that it exists.

    fair enough that there is no current plan , but what if it had 1000 votes . would that change things ?

    shutting it down prevents more people adding votes .

    if this portal is not for the long term development then whats the point?

    13 votes

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     ·  2 comments  ·  Other  ·  Admin →
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  14. Sometimes when you open the MiVoice Connect client (Build 214.100.1265.0), it opens with the Exchange login active and it does not open with the window wide enough to close that Exchange login. Yes, you can press tab 3 times and then press Enter to close it, but that is not acceptable for users to have to deal with. It creates trouble calls to the helpdesk. So it wastes time for the user and for IT. Please fix! Thanks!

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  15. It is now not possibel the change the from address that is used for sending email in case of error, allarms.
    The format is now: root@hostname.fqdn. Can this be set up to for example to hostname@fqdn. The fqdn is than matching the fqdn of the customer and the customer has to to create subdomains for al the different servers.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  16. A single report to show how an agent has performed over time with voice, email, chat and OM interactions.

    8 votes

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  17. SMS needs to be added to MiVB Subscription model. I am running into customers that MiVB Subscription will be a good fit, but they require SMS. Connect, RingCentral, Nextiva, etc. have this built in.

    7 votes

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  18. Ich würde mir Wünschen das es eine Action URL Funktion geben würde. Damit könnte bei einem eingehenden Anruf die Rufnummer direkt an eine Kundendatenbank oder ein Web Telefonbuch (z.B. search.ch) übergeben werden.

    3 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  19. Provide additional option field to be able to set a non standard TCP port number

    4 votes

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  20. On the Mitel Connect Client (onsite and sky) allow the client GUI either be manually customized like the windows themes or provide a "Dark mode" option.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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