104 results found
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HPiQ callback improvements
I have implemented HPiQ for a customer however they have asked if the below is possible:
If the customer has requested a callback, what Agentgroup would be allocated?
For example, call received within pathway P411, Payment Support.
To support the pathway, we have overflows which moves the call after 30 seconds (there should be call look back in place so that if an agent becomes available from 461 they take the call as priority)461 Payment Support
456 Payment Support Overflow
454 Complex OverflowIf the callback is the next one available, would it be allocated to any of the…
3 votes -
MiVB Console, have the ability to move BLF icons so that the Receptionist can Organise them in a way other than Alphabetical
Customer request to be able to move the BLF icons on the MiVB Console so that they can be put in a custom order.
Reason for this is that the customer is a Solicitor so they have groups with BLF in but they want to be able to sub arrange them with in the Groups.
For Example they will have two Solicitors and each Solicitor will have a Team that works under them. So Reception want the Solicitor at the top with their team below.3 votes -
to-date and time default time
to-date and time default time
The to date and time would be filled in automatically, with two hours later time after noting the from date and time.
Is it possible to have a criterion where you set a start time and it defaults to two hours as the end time?
1 vote -
OpenScape Contact Center Agent Portal Web - expending telephony capabilities
expending telephony capabilities of the APW to allow agents to
1) toggle between 2 callers. Right now all they can do initiate consultation call, conference call between two parties.
2) initiate conference calls with multiple parties and have the ability to remove a party from the conference1 vote -
Monitoring Extension Calls on MiVoice Business
We need the availability for users to be able to monitor extensions they have programmed on their phone. Example, a phone has a DSS key programmed on their phone and that extension receives a phone call, the user with the DSS programmed needs to see who is calling them.
12 votes -
Populate Locations for management profiels in Mitel Administration / Management Portal
In Mitel Administration, it's possible to create management profiles for a group of users based on specific locations.
Default location is blanc. This applies to
- Users imported during sync with MiVB
- Users created in Mitel Administration prior to the implementation of the feature.
Enabling the feature for existing users is done user by user, which is very time consuming, especially for large customers.
The management feature is of great use for in particular for large customers, but it's practically impossible to onboard existing customers because of this flaw.What we need is
- The possibility to auto populate…1 vote -
Enable Dark Mode to MiVoice Business Console
Allows to enable a Dark Mode for MiVoice Business Console. This would help the Operators to safeguard their eyesight.
This was raised during our demo to our client.
2 votes -
MiVoice Business Console Emergency Call Log Limitation
The MiVB Console Emergency Call Logs is limited to 10 in the name (details) field. In an emergency scenario, time is critical, and the lack of proper information is troubling and archaic. When an emergency call is made the Emergency Call Log should be capable of displaying the end user's complete name to avoid confusion and delay.
10 votes -
MiVoice Business Console
Es sollte möglich sein, zu bestimmen, was passiert, wenn die letzte Console beendet wird. Man sollte mindestens zwischen Day, Nigtht1 oder Night2 wählen können.
Gut wäre auch wenn man eine CFU oder "Stellvertretung" einstellen könnte.
bei unseren Small and Meduim Business Kunden ist es oft so, dass es nur 1 Console Benutzer gibt und diese Person hat noch andere Aufgaben.
So könnte sich sich temporär auf ein anderes Ziel weiterleiten.11 votes -
MiCollab Contact Bubbles
Our customers enjoy using the micollab client and wants to have as much as possible in their application. Now they use a lot of contact bubbles, but this can be overwhelming because they can't organize them.
I know that this is not possible, because of that the customer asked me to make a feature request.
Could this be implemented in a possible future release of the micollab?
2 votes -
myPortal @work Windows: Deployment Silent und Konfiguration
Wie kann man myPortal silent installieren, z. B. mit MDT oder SCCM?
Welche Regkeys gibt es oder Möglichkeiten, den Client vorzukonfigurieren? Dateien im Installationsverzeichnis oder Regkeys in einer GPO?
1 vote -
myPortal @work Windows: Installation für alle Benutzer
Wenn ich die aktuellen Installer nutze und auch per Admin installiere, wird nicht mehr in Program Files installiert. Wie kann ich z. B. an einem Terminalserver oder an Clients mit mehreren Usern die Software für alle Benutzer installieren? Ich möchte die Installation und Konfiguration nicht jedem User überlassen.
1 vote -
myPortal @work macOS: Silicon-Kompatibilität anstatt Rosetta
Seit 2020 gibt es die M-Prozessoren von Apple. Warum benötigt myPortal @work noch heute eine Rosetta-Installation?
https://support.apple.com/de-de/102527?cid=mc-ols-rosetta-article_102527-macos_finder-52526201
1 vote -
Licensing
As a long time Shoretel/Connect partner I have to tell you that licensing for MIVB/MBG/Micollab is difficult. I am sure if I understood it, it would be quite simple, but from a partner perspective it is frustrating to not be able to call and get some guidance without being made feel welcome to the assistance. Just food for thought. Idea: do better!
7 votes -
Hungary country option on MiVoice Business
On
MiVoice Business / System Administration Tool / Licenses / License and Option Selection / Configuration Options / Country
be able to select Hungary.7 votes -
MVB presence synchronisation in Micollab
It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...22 votes -
SLS improvement - Customer Product / Version Release Information
In SLS, Product (software) Release of each application needs to be on main page for the customer in SLS. Currently, to get release version you have to click into License Requests (on left panel), for each application.
9 votes -
bmuller@vertical.com
Since Mitel is using Amazon Services to provide access to the Software download center: swdlgw.mitel.com
When the Mitel server reaches out to swdlgw.mitel.com it may be going to a number of different public IP addresses.
This creates an issue when you're configured in Server-Gateway mode and the WAN adapter is associated with a provided such as AT&T on a dedicated SIP trunk circuit that doesn't allow internet traffic.
The current solution is to Add an Additional Network Route which only supports IP addresses.
It's understood that Linux and Windows will allow you to add a route at the OS level.…4 votes -
sls
Bring back all the previous amc functionality to SLS
Why have you changed to something that has less functionality ?
SLS seems to be much more labour intensive when applying licenses
SLS doesn't seem to have any reporting abilities
SLS - when renewing SWAS , cant ignore old ARIDS in renewal
- we now have to either
decommission them
move them to a seperate company
or convert the user licenses to vouchers and lose the Base License6 votes -
Mitel Assistant - customizable phone fields
For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?
We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.
Mitel Assistant…
11 votes
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