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End User Feedback

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  1. Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…

    1 vote

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  3. 1 vote

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    0 comments  ·  MiCC Business  ·  Admin →
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  4. Mitel Performance Analytics.
    Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.

    Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.

    So would be nice to have a filter option that we could set to only send an email if an alarm…

    3 votes

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  5. 1 vote

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    0 comments  ·  Mitel One  ·  Admin →
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  6. MiCollab software client starup functionality:

    “Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.

    This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…

    1 vote

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  7. We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…

    1 vote

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  8. Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.

    1 vote

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    0 comments  ·  Mitel One  ·  Admin →
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  9. With last update at least for android Mitel removed swith to disable phone functionality in app.
    We often have situation where users want to disable calls on smartphone but be availible on desk phone.

    Please bring back that switch.

    2 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  10. Der Kunde möchte sich in der Mitel One App inaktiv schalten können, damit er keine Anrufe erhält, bisher ging das problemlos über die Einstellungen. Mit dem Update auf die mitelone-mobile - version 6.4.0 ist dies nun leider nicht mehr möglich.

    0 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  11. In the event of a malfunction with the MiCC server, EHDA agents (home workers) with a 'long' Worktimer have the problem that they cannot cancel the Worktimer after the 1st call and are therefore unavailable for a longer period of time.

    create a feature access code for worktimer and/or make busy

    1 vote

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    0 comments  ·  MiCC Business  ·  Admin →
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  12. Wird mit einem Telefonapparat eine Kurzwahlnummer z.B. 7105 direkt gewählt zeigt es zwar den Namen der gespeicherten Nummer im Display an, möchte man jedoch in der Wahlwiederholung diesen Namen wieder finden zeigt es nur die Kurzwahlnummer z.B. 7105 an und nicht mehr den Namen. Anscheinend wird auf Anfrage bei Mitel das Problem auch nicht gelöst. In letzter Zeit gibt es viele solche Probleme welche nicht mehr gelöst werden wollen von Mitel. Mitel möchte zwar nach wie vor dass man Mivo 400 System weiterhin verkauft, da ja anscheinend jedoch Mitel nicht gewollt ist Funktionen welche mal funktionert haben wieder zu lösen…

    1 vote

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  13. Design request:
    Calling out from the IVR environment, stating the IVR dial-in number as the A number.

    Explanation:
    Customer service desk regularly calls users from their ACD environment. The caller ID cannot be provided, because then the number of the relevant agent would be provided and not the desired main number . The result is that the receiving user cannot see who is calling. This is experienced as annoying by both the service desk employee and the user. By providing the main number of the service desk, the user knows who called and has the correct number to call back.…

    1 vote

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    0 comments  ·  MiCC Business  ·  Admin →
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  14. When performing a backup using the mpa-backup command or a restore using the mpa-restore command, there is no visible progress bar to see the progression.
    Please add this so we can see whats going on!

    1 vote

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  15. Customer would like have an easier solution to device tracking in MBG. They would also like to see more interactive charts that they could export from the MBG with respect to teleworker.

    2 votes

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  16. Het is nu in de applicatie niet mogelijk om te zien of je in- of uitgeschreven bent in een gebruikersgroep (huntgroep).
    Het zou visueel handiger zijn als de knop "aanmelden" in het groen zou staan wanneer je je hebt ingeschreven in de gebruikersgroep, en de knop "uitloggen" in het rood wanneer je bent uitgeschreven.

    1 vote

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    0 comments  ·  Mitel One  ·  Admin →
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  17. Current reporting allows you to see how may web chat/email interactions an agent has taken. Customer have asked if this can be broken down in reporting by how many emails/chats have been pushed to an agent and how many have been manually selected i. This data is currently not captured but perhaps could be entries in consolidated reporting ?

    2 votes

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  18. The Ignite view for account codes groups default setting used to be with the trees collapsed. The current release view has the tree expanded and for every call agents have to go in minimize the groups or scroll thru the expanded trees to find the group category they need After going thru support we've been advised this was design change for expanding the default view. There was a supposed work around to change default view but that doesn't work. Suggestion is to make it an option for expanded view or collapsed view and not force the expanded view. Any supposed…

    2 votes

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  19. Es wäre toll wenn die Funktionen eiene Statusanzeige bereitstellen würden damit mann sieht ob etwas ein oder ausgeschaltet ist

    4 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  20. Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.

    -Ring Groups with many members don't have a way to manage a mailbox between several users.
    -It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.

    6 votes

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