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‎End User Feedback

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  1. It would be great if the presence status of a MivoiceBusiness user wuld be synced with micollab. We do not see if the MVB - user is in Call. We only see the "grey" button.
    As shown in de screenshot, our central telefony works with MVB. They get called very often. So it would be great if we users in micollab know if the mvb user is in call...

    7 votes

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  2. If a Technician / MiCC Admin is required to Add a New Rule to an existing ADD/OR Combination, the ADD + activity adds/inserts the Variable at end of the line.
    It would be beneficial if there was an option such as Insert/ Delete ( similar to Excel ) where a new Variable could be inserted within in the existing OR / AND Rule.
    Right now, it is a challenge to Insert/Add a new Rule to an existing OR/AND Condition as the whole lot needs to be UnGroup'd and Re-configure.
    We have to take screenshots prior to changing /modifying the rule…

    7 votes

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  3. Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.

    -Ring Groups with many members don't have a way to manage a mailbox between several users.
    -It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.

    22 votes

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    8 comments  ·  Other  ·  Admin →
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  4. Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
    Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.

    8 votes

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  5. Mitel Performance Analytics.
    Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.

    Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.

    So would be nice to have a filter option that we could set to only send an email if an alarm…

    9 votes

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  6. Change from SHA-1 on machine to machine communication so that it is not an issue on internal vulnerability scans.

    4 votes

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  7. Création d'un dashboard pour MIVB.
    Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
    Nombre de lignes utilisé en live etc.
    Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
    Utilisable également pour la résolution d'erreur.

    3 votes

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  8. Our marquee shows the Queue Service Level, Calls waiting, Longest Waiting, and Agents available.
    Additionally, it shows the Agents with their status, ACD Count, ACD Time and time in state.

    We just added another agent to our existing 7, and when adding their info, the system wouldn't allow us to type any more characters.

    We opened a ticket with product support and they helped us determine that the system won't allow additional characters to be typed.

    As a work-around, we added a 2nd Marquee to separate the Queue part from the agents. With this we were able to add the…

    4 votes

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  9. While a multi-media agent is using Ignite and they add notes under the Notes tab it should be visible when another agent clicks on that media. For example, the first agent makes a note that they called the customer and found out that they need a certain agent to call them back. When the next agent gets that multi-media they have no idea that someone has added notes because there is no visual notification.

    3 votes

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  10. Fix the issue with MWI that occurs when you delete a Nupoint mailbox containing messages. Every time we delete a user on the MIVB with a mailbox the messages must be manually deleted to prevent message waiting indicators from falsely turning on or not turning on.

    2 votes

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  11. Hallo Zusammen,

    wie sieht es mit einer Integration in Apple CarPlay aus?
    Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.

    Stelle mich gerne im Apple Testflight zur Verfügung zum testen

    13 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  12. At the moment, configurations in Voice Assist (routing) are only triggered by calls.
    There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.

    2 votes

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  13. The users have to change their password themselves immediately after the upgrade MiCC, and the first time they can do it themselves.
    But customer(s) would like to see that if they have forgotten their password themselves, they can change their password themselves through a self-service option.

    1 vote

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    0 comments  ·  MiCC Business  ·  Admin →
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  14. Is it possible to configure hard keys to function as call appearances?

    Scenario: a 6867i is configured with 5 lines. But, so many buttons are in use for other purposes that there is only room for L1 and L2 line keys.

    Goal: First call uses L1 button (regardless of which line it came in on), second call uses L2 button, (even if it arrived via line 3 or line 5).

    Current behavior: Line 1 and line 2 use L1 and L2; lines 3-5 do not have a button.

    2 votes

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  15. Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.

    3 votes

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  16. MiCollab software client starup functionality:

    “Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.

    This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…

    3 votes

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  17. We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…

    3 votes

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  18. Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…

    2 votes

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  19. Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:

    No support for Windows High DPI mode (use of older Java runtimes?)
    Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
    Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
    All the icons are wireframe blue/grey (somewhat mitigated by…

    16 votes

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  20. Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.

    3 votes

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    0 comments  ·  Mitel One  ·  Admin →
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