30 results found

1. sls

   Bring back all the previous amc functionality to SLS

   Why have you changed to something that has less functionality ?

   SLS seems to be much more labour intensive when applying licenses

   SLS doesn't seem to have any reporting abilities

   SLS - when renewing SWAS , cant ignore old ARIDS in renewal
   - we now have to either
   decommission them
   move them to a seperate company
   or convert the user licenses to vouchers and lose the Base License

   7 votes

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

2. Mitel Assistant - customizable phone fields

   For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

   We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

   Mitel Assistant uses this 'Business Phone' field as the primary number to call when you search for a contact, and you cannot even see the extension the customer syncs up, since you have no way to make Mitel Assistant look for another attribute field.

   For the Mitel Assistant, could it be made possible to customize what field the Assistant app references in a user to determine the phone numbers?

   We have customers with a very fleshed out Active Directory that they sync up to Entra. When they sync it upward, they sync the 'ipPhone' attribute to Entra, and has been used to setup CloudLink integration. The 'telephoneNumber' field is synced upward as well, and applied to the "Business Phone" field in Entra, is populated with their DIDs, and this is used to populate the user's contact card information for email signature creation.

   Mitel Assistant… more

   12 votes

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

3. Customer accessible Software Download portal

   Would be great if I, as a technical end customer system administrator, could download OVA's and other software packages directly without my Partner having to do it for me. Example: prepping for a system upgrade, if I could download the MiCollab and MiVB OVA's myself, I could deploy the new VM's and have everything ready for my Partner tech to complete the upgrade.

   Tie it to my MUG member MiAccess account, and restrict access to the products and software releases I have SWA entitlement to. Let my Partner control my access if you like.

   13 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

4. Nupoint Mailbox, need cascade levels for dial-out notifications

   Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need to have timers to call whoever is turned on before advancing to the next user that might be turned on for that week.

   People are going to say "use a text message notification" or "use a email notification". Users will always answer the phone, they might not hear a text message or email. The customer wants a "phone call"

   We had almost this exact feature in the MiVO250.
   We also need the user to be able to access that mailbox via webpage to turn on/off the users for that week. We don't want to have the users login to the MiCollab Server and navigate their way to the Nupoint and risk changing the wrong thing.

   Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need… more

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   4 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

5. Complimentary Registration for Partners with MUG sign up

   Complimentary Registration for Partners with MUG sign up

   Not sure which category to list this, so Other it is!

   After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

   I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

   I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors i saw there at the moment.

   Just a thought though, putting it out there in case there's any other interest.

   Complimentary Registration for Partners with MUG sign up

   Not sure which category to list this, so Other it is!

   After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

   I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

   I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors… more

   3 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

6. Central Phone Book

   An Application that creates from all Databases 1 central phone book which can be used for:

   • MiCollab Client
   • MiCC Web Ignite Client
   • MiVB Console
   • MiNet Phones
   • Wireless handsets
   • Manual entry of individual contacts
   • ??
   15 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

7. automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen

   automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen. Problem: eine automatische Amtsholung kann man zurzeit nur mit Hotline=0 simulieren. Wenn jedoch der Benutzer mit der Hotline von extern angerufen wird, funktioniert der Rückruf nicht, da eine 0 zuviel in der Anruferliste steht.

   1 vote

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

8. Enable dark mode on Mitel the connect client and Sky

   On the Mitel Connect Client (onsite and sky) allow the client GUI either be manually customized like the windows themes or provide a "Dark mode" option.

   3 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

9. Cloudlink Dutch activation Mail wrong translation

   Cloudlink Dutch activation Mail translation.
   It says stop building your account. instead of press here to activate the account.

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   2 votes

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   IDEA SUBMITTED  ·  AdminSayan Mandal (Admin, Mitel) responded

10. The using of an API with the RCS server RQST00000991996

    Customer would like to know if this is possible?

    We have a management portal and our development team would like the ability to push MAC addresses to the the RCS server over API calls. This way once we enter the MAC address in our system, it's automatically pushed to RCS as well.

    4 votes

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    INITIAL REVIEW  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review