80 results found
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easy admin pro
The ergonomics of the M5000 Easy Admin Pro interface should be improved, particularly for managing the shared directory.
Here are the issues encountered and which should be improved:
When Viewing records:
- Maximum 100 lines
- No column sorting
- No speed dial searchWhen creating/editing records:
- No input control during creation/editing > Creation of duplicate call numbers or speed dial numbers is possible !
- No automatic speed dial incrementor suggestion: it's impossible to know if a speed dial number is available unless you follow a parallel listing!1 vote -
MPA MiVB logs
Need a way to silence MPA logs on the MiVB's, as these are filling up audit logs and now cannot see who is making changes behond a certain amount of days.
Ticket has been raised with Mitel RQST00001144515 and on this ticket told to raise it here.
2 votes -
Adjust the Date/Time Format on MiNet Firmware
Currently the SIP Firmware has the ability to change the Date/Time Formats that display on the phone screen.
The MiNet Firmware does not seem to have the ability to change that. Specifically we have a request to add the Day of Week to the phone display. Example "Tue Feb 4" instead of "04 Feb 2025"
4 votes -
MSL as a Config\Firmware server for MiVoice MX-ONE
As MSL all ready has DHCP, DNS, NTP functions it would be great to add TFTP and HTTP download functions for for Mitel devices (68xx, 69xx, SIP Dect, etc.)
I that way customers could use MSL Virtual Appliance for provisioning all needed data and files for Mitel devices without using 3rd party aplications (tftpSE, HSF and others on remote PCs).
It could be readable folder where you can upload files with elevated privilege user via SFTP of through MSL web interface.
1 vote -
Nupoint Mailbox, need cascade levels for dial-out notifications
Customer would like to be able to have Mailbox Cascade Levels for Remote Notifications. They need more than just 2. They have a scenario where they have a night emergency mailbox that calls the on-call person and as the alternate calls the manager. They need to be able to go in via some type of web view and turn on the notification for User A and F, then turn off for Users B, C, D, E. Then next week, turn on for User B and F, then turn off for Users A,C, D, E, etc. With these levels we need…
3 votes -
Ring Group shared Voicemail in MiCollab
Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.
-Ring Groups with many members don't have a way to manage a mailbox between several users.
-It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.37 votes -
cloudlink MiVB management
Make it possible to create and manage groups from Cloudlink.
It is now possible to place users in existing groups, but you have to do this from within the user.
If you have 40 users that you want to place in a group, you need to open the users one by one beforen you can place them in a group.4 votes -
Micollab Reporting
When looking at "Micollab client deployment", it shows on the GUI "deployed" and "Downloaded" howevere when you export the data, those fileds do not come across in the csv and would be a usefull feature.
also under "users and services" you have a visual of all users and what features theyre using:
NUpoint:Micollab Client:AWVC: and Teleworker with green ticks or not to denote its used, but its not exportable, again this info would be a nice feature to have to be able to report on.Im aware of the NuPoint reports that can be run, and the user summary, miteam…
5 votes -
Network Testing in MPA
We setup a network test to make a call to our IVR ports which works as expected. However, the option to raise an alarm on a failure is not available. We would like the ability to send an alarm on failed calls in MPA's network testing tool.
1 vote -
Mitel Mivoice Office 400 Abkündigung zurücknehmen
Ich wünsche mir daß die Abkündigung der 400er zurückgenommen wird.
Die Openscape kann der 400er nicht das Wasser reichen und die Mivoice Business ist zu aufwändig für kleiner Kunden.10 votes -
Mitel Performance Analytics
Can a wizard be developed to change the domain name on this product? We just had to make this change and spent a lot of time working with support to get a procedure that correctly made the change. It took weeks to get this accomplished.
1 vote -
Basic self-service system integrated into MxOne
Several competing exchanges already have a self-service system included in their telephone systems, with voice recording to be inserted to build the call routing tree for the configured extension. Something basic that should be included in MxOne, without needing to use more expensive Mitel resources or third-party resources to implement something that many customers request.
1 vote -
dashboard MIVB
Création d'un dashboard pour MIVB.
Avoir un visuel sur les appels en cours, interne ou vers l'extérieur.
Nombre de lignes utilisé en live etc.
Également avoir des graphes pour voir les pique d'utilisation des canaux etc ..
Utilisable également pour la résolution d'erreur.5 votes -
jthomas@bunnings.com.au
Mitel Performance Analytics.
Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.
So would be nice to have a filter option that we could set to only send an email if an alarm…
12 votes -
Easier method for remote rebooting Minet 69xx series phones
We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…
9 votes -
MiCollab Client - folders for home screen shortcuts
Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.
4 votes -
Agent Dispatch -MICCE Web Agent
MICCE Web agent need to have Agent dispatch. How can we add the agent dispatch option Web agent
1 vote -
Customer would like have an easier solution to device tracking in MBG.
Customer would like have an easier solution to device tracking in MBG. They would also like to see more interactive charts that they could export from the MBG with respect to teleworker.
7 votes -
Cloudlink Voice Assist
At the moment, configurations in Voice Assist (routing) are only triggered by calls.
There should be an implementation so that functions can be triggered from the Voice Assist routing to the Mitel 400, MiVoBusiness or other systems based on appointments (schedule activity), e.g. change of switching group or the presence of a user, without a call.2 votes -
Ability to use roaming profiles with MiCollab Client
MiCollab software client starup functionality:
“Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.
This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…
4 votes
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