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  1. Mitel Performance Analytics.
    Would like the ability to filter alerts so that an alert has to be present for a certain amount of time before sending the email.

    Example, we have the occasional SIP link alarm that only lasts for 5 seconds. But we get sent the alert. We send alerts to Pagerduty to alert on call team members out of hours. We don't want to be called during the night for an issue that cleared after 5 seconds.

    So would be nice to have a filter option that we could set to only send an email if an alarm…

    3 votes

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  2. Hallo Zusammen,

    wie sieht es mit einer Integration in Apple CarPlay aus?
    Andere Anbieter in diesem Bereich fangen an damit oder haben diese mittlerweile im Einsatz und ich würde es sehr begrüßen wie Mitel diese auch liefern würde.

    Stelle mich gerne im Apple Testflight zur Verfügung zum testen

    8 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  3. Why don't Ring Groups have the ability to share and view group mailbox in the MiCollab client like you can with personal mailboxes? We are migrating from Mitel Connect and this feature is/was heavily used. It creates a a large impact in our environment to not have a better voicemail option for Ring Groups.

    -Ring Groups with many members don't have a way to manage a mailbox between several users.
    -It also does not make sense that they would need to call into voicemail when there is an app that could show the voicemails for their Ring Groups.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  4. Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:

    No support for Windows High DPI mode (use of older Java runtimes?)
    Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
    Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
    All the icons are wireframe blue/grey (somewhat mitigated by…

    14 votes

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  5. With last update at least for android Mitel removed swith to disable phone functionality in app.
    We often have situation where users want to disable calls on smartphone but be availible on desk phone.

    Please bring back that switch.

    2 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  6. Would be great to be able to have folders for all my shortcuts on the MiCollab home screen. Then I could organize them instead of it being a jumbled mess. Groups only works for contacts, and I want to be able to organize speed dials and URLs as well.

    1 vote

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  7. Complimentary Registration for Partners with MUG sign up

    Not sure which category to list this, so Other it is!

    After the most recent Mitel NEXT event where end users of the users group were invited again (Yay), i noticed that my partner didn't attend.

    I started thinking, if feasable, wouldn't it be a great idea to offer the partner of an attending User Group member 1 comp registration to attend, in case this was the reason they weren't.

    I would have liked my partner to be in attendance, if for no other reason than to discuss possibilities from the vendors…

    1 vote

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  8. Es wäre toll wenn die Funktionen eiene Statusanzeige bereitstellen würden damit mann sieht ob etwas ein oder ausgeschaltet ist

    4 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  9. 1 vote

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    0 comments  ·  MiCC Business  ·  Admin →
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  10. When I make a call with the Mitel Assistant from within MS Teams, the floating window of MiCollab appears only after the other party answered the phone. When I want to hang up before I have to switch to MiCollab. Please make the floating window of MiCollab appear immediatly when the call start.

    6 votes

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  11. At present, you only receive presence updates for a MiVB ‘Generic SIP Device’ when:

    1) a call is made (busy)
    2) a call is received (busy)
    3) when a call is dropped (available)
    4) when the device is signed into the SIP extension (available).

    There is no presence update when the device is signed out. This is confirmed 'design intent' by Mitel. That means in the last presence update is 'Available', the device will remain available via API, even after signing out.

    Please add SIP de-registration/out of service events to the CloudLink Notifications/Presence API so that SIP device presence can…

    14 votes

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  12. 1 vote

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    0 comments  ·  Mitel One  ·  Admin →
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  13. Add the following information to the Probe Details report in MPA.

    1) Probe Type.
    2) Current version of ubuntu running on each probe.

    The current report has a platform column but it lists the ESPRESObin, MSL Blades & OVA’s as Linux and SheevaPlug as Hardware.

    Something similar to the attached img would be ideal, so we can better manage the probe updates.

    3 votes

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    2 comments  ·  Other  ·  Admin →
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  14. In MiCollab wurde diese Funktion genial umgesetzt und erlaubt den Usern selbst zu sehen ob die Verbindung gut oder schlecht ist.

    Daher bitte ein Symbol zur aktuellen Verbindungsqualität in Mitel One Web sowie der Mobile App hinzufügen.
    So kann ein beachtlicher Supportaufwand vermieden werden und der Endanweder sieht auf den ersten Blick wenn etwas nicht stimmt.

    6 votes

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    0 comments  ·  Mitel One  ·  Admin →
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  15. MiCollab software client starup functionality:

    “Generate the Registry ‘mac’ entry on each startup launch of the client, even if it has an existing entry”. This would be a simple solution to have it work properly with or without a roaming profile. Currently the MiCollab client launch only generates the mac registry entry if it does not exist. In a roaming profile the entry exists, but is a duplicate of another computer(s), and therefore crashes with a server error.

    This is a simple solution to just create a new “mac” registry entry on every MiCollab launch that would greatly improve the…

    1 vote

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  16. We need a simpler way to reboot Minet 69xx phones from the MiVB System Administration for troubleshooting purposes or when reassigning a phone to a new user. Currently the only commands that will reboot the phone that we have found are LOAD commands that require the Device ID but the ID changes when the MAC address is assigned to a new user. We found that if the phone mac is taken off a user and assigned to a new user, the phone will not automatically update, and must be rebooted before it will come up with the new user. However…

    1 vote

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  17. Customer would like have an easier solution to device tracking in MBG. They would also like to see more interactive charts that they could export from the MBG with respect to teleworker.

    2 votes

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  18. Current reporting allows you to see how may web chat/email interactions an agent has taken. Customer have asked if this can be broken down in reporting by how many emails/chats have been pushed to an agent and how many have been manually selected i. This data is currently not captured but perhaps could be entries in consolidated reporting ?

    2 votes

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  19. Our Customer has a requirement to send all logs from the MSL servers to a product called SIEM by McAfee. Its a remote syslog server product.

    We've tried to add a remote syslog server using the MSL's GUI but not all of the logs are sent, barely any. If we manually edit the rsyslog file in linux and add . 10.20.20.1 then a lot more logs are sent. The customer says McAfee Technical support says for Linux machines they need . plus their SYSLOG IP. However, this is one of the files that Mitel Standard Linux overwrites so the *…

    3 votes

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  20. Es wäre cool, wenn man im Mitel One auch Funktionstasten einbauen kann bei denen man sieht, dass ein anderer Teilnehmer gerade angerufen wird. Idealerweise kann man sich mit der Taste dann direkt den Anruf ziehen.

    1 vote

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