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MiCC CX - Sorting order in Ignite for grouppresence

In ignite an agent can change their agentgroup presence status for ALL of the agentgroups. (voice, mail, chat) but there's no sorting order at all. Chat, mail, voice groups, all in a random order while before the upgrade the groups were sorted by media type. When an agent is in lots of groups this is very unhandy.
Please bring back the sorting order and let the agent choose how to sort (Alphabetical, Media type etc.)

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Rene Koopman shared this idea  ·   ·  Report…  ·  Admin →
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  • RobK commented  ·   ·  Report

    We have a significant amount of agentgroups for chat, e-mail and voice and selecting the various skills can be quite the task. In a previous version, the primary grouping was per media type and the secondary alphabetical. We would like to see this restored.