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  1. Timestamps for Ignite Web chats

    9 votes

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    3 comments  ·  ‎End User Feedback » MiCC Business  ·  Admin →
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    RobK commented  · 

    This would be very important to check response times.

    RobK supported this idea  · 

  2. MiCC CX - Sorting order in Ignite for grouppresence

    8 votes

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    1 comment  ·  ‎End User Feedback » MiCC Business  ·  Admin →
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    RobK commented  · 

    We have a significant amount of agentgroups for chat, e-mail and voice and selecting the various skills can be quite the task. In a previous version, the primary grouping was per media type and the secondary alphabetical. We would like to see this restored.

    RobK supported this idea  ·