Currently when setting a workload, if you make a change in one media type, it changes other media types. For example, if I change the email media type to not allow voice, it changes the voice media type to not allow email. We want to not offer a voice call when an agent has an email but we do want to allow an email to be offered when an agent is on a voice call. It would be better if each media type was independent from the rest for agent and queue efficiency.