49 results found

1. MiVoice Business Console Accessibility

   Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:

   No support for Windows High DPI mode (use of older Java runtimes?)
   Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
   Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
   All the icons are wireframe blue/grey (somewhat mitigated by the use of hotkeys)

   Will this change in future SW updates??

   Unfortunately, v10 of the Mitel software has not improved accessibility and in many ways has made it worse. In particular:

   No support for Windows High DPI mode (use of older Java runtimes?)
   Very small fonts that cannot be adjusted – although ZoomText does a good job of scaling these, it works much better if the font is slightly larger to start with
   Lack of contrast – the new “flat” look has removed some of the higher contrast elements, such as highlighted entries in the Phone Book search are now pale blue
   All the icons are wireframe blue/grey (somewhat mitigated by… more

   16 votes

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2. MiVoice Connect Workgroup - Play Prompt before call route to the agent or Queue. ( Initial Greetings)

   MiVoice Connect Onsite Workgroup - Play Prompt before call route to the agent or Queue. ( Initial Greetings).

   MiVoice Connect Onsite doesn't paly prompt to it send the call to it's member. It was working in older release but stopped working in the newer release. It does have option to upload greetings but unfortunately it doesn't work.

   This will make customer life very easy to create workgroup call flow if it can play prompt before send the call to member or queue. Right now, it only play the prompt (greetings) only if call in the queue.

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3. Mitel SRM Agent Software for Apple macOS

   Mitel SRM Agent Software for Apple macOS

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4. Removing the visibility of Shared Secret

   We have a governement department customer who during a rceent security audit, had it flagged that the Web Server Shared Secret keys are limmediately visible when you log in to the Server Manager in MSL.

   They would like the ability for this to be hidden.

   3 votes

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5. CloudLink - MiVB - Send Busy/Out of Service Event on SIP De-Registration

   At present, you only receive presence updates for a MiVB ‘Generic SIP Device’ when:

   1) a call is made (busy)
   2) a call is received (busy)
   3) when a call is dropped (available)
   4) when the device is signed into the SIP extension (available).

   There is no presence update when the device is signed out. This is confirmed 'design intent' by Mitel. That means in the last presence update is 'Available', the device will remain available via API, even after signing out.

   Please add SIP de-registration/out of service events to the CloudLink Notifications/Presence API so that SIP device presence can be tracked accurately.

   At present, you only receive presence updates for a MiVB ‘Generic SIP Device’ when:

   1) a call is made (busy)
   2) a call is received (busy)
   3) when a call is dropped (available)
   4) when the device is signed into the SIP extension (available).

   There is no presence update when the device is signed out. This is confirmed 'design intent' by Mitel. That means in the last presence update is 'Available', the device will remain available via API, even after signing out.

   Please add SIP de-registration/out of service events to the CloudLink Notifications/Presence API so that SIP device presence can… more

   14 votes

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6. add holiday schedule for each business schedule

   Right now, we can have multiple business schedules, but only 1 holiday schedule.
   Please add the possibility to configure a holiday schedule for each programmed business schedule.

   15 votes

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7. Scheduled MSL reboot

   Since Mitel doesn't recommend rebooting an MSL server using Linux cron job or shutdown -r <time> , please provide a way to do a scheduled reboot of an MSL server (MiCollab, MBG etc)

   9 votes

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8. MXONE - command CLI/webpage PM to printout ip_extension with module DSS

   MXONE - command CLI/webpage PM to printout ip_extension with module DSS becouse I do not understand which extensions phone has got the key expansion module.

   2 votes

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9. Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.

   Provide a forgot password option to end users so that users don't have to go through IT to recover access to the MiVoice Connect system.

   2 votes

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10. automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen

    automatische Amtsholung oder zumindest bei ankommenden CLIP die 0 entfernen. Problem: eine automatische Amtsholung kann man zurzeit nur mit Hotline=0 simulieren. Wenn jedoch der Benutzer mit der Hotline von extern angerufen wird, funktioniert der Rückruf nicht, da eine 0 zuviel in der Anruferliste steht.

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11. MiCollab Team Chat

    MiCollabMiTeam Chat does not provide Audible or Visual notification when using the Desktop or Mobile Client application. My team relies on this regularly and misses time sensitive alerts.
    
    Ticket#2022092686001161. Tech support did clarify that the Web Version will provide (only) visual.
    
    I forget to check to see if a new MiTeam chat by opening and looking a the Bold type for an unread new chat throughout the day.
    This feature should have been included in design.
    Settings->General->Notifications doesn't show type of MiTeam Chat will be excluded.

    4 votes

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12. Direct purchase of software assurance

    Please allow us to purchase software assurance as a line item. It sure seems like a lot of work to get a quote when the price and item are always the same.
    
    1. Expired system $$
    2. Non Expired system $.

    Quick easy and no more waiting.
    thanks
    Larry

    1 vote

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13. License

    Issue:

    Extensions are not licensed on YSE (MiCC) when the customers create a new extensions and they have to manually check each extension on YSE.

    FIX
    ->Can we add a licenses option to be automatically checked when creating a new extension.
    ->On MiCollab while creating a new extension can the Quick Add template have a Checkbox field to select the license option.

    8 votes

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14. Prevent MiCollab users with Admin access from being able to connect to MiVoice Business via MiCollab credentials

    We ended up with a scenario where we had to restrict the MiVB access for the customer's in house telephony engineers. This is fine, setup the security profile in MiVB and restrict the forms they have read/write access to.

    However. These same engineers have admin access to the MiCollab's, which are connected to the MiVB's in order to be able to provision users, setup voicemails etc...

    The problem lies in the ability for them to log into MiCollab and then go to Network Elements and click on 'Connect to MiVB System' - which then uses the un/pw which is stored in MiCollab for Flow Through Provisioning, which of course has full root access!

    This causes an issue not only for locking down systems internally - but, and I've not investigated this, some of these MiCollabs sit network edge... could there be potential for accessing a MiCollab that is public facing and then being able to jump to the MiVoice Business via this 'feature'?

    We need the ability for true 'Admin' login users to be able to disable this feature for users which we setup with Admin access to MiCollab. (i.e. installers can still use the option - but logins setup for customers to carry out admin, can't)

    We ended up with a scenario where we had to restrict the MiVB access for the customer's in house telephony engineers. This is fine, setup the security profile in MiVB and restrict the forms they have read/write access to.

    However. These same engineers have admin access to the MiCollab's, which are connected to the MiVB's in order to be able to provision users, setup voicemails etc...

    The problem lies in the ability for them to log into MiCollab and then go to Network Elements and click on 'Connect to MiVB System' - which then uses the un/pw which is stored… more

    17 votes

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    Under Review  ·  AdminSayan Mandal (Admin, Mitel) responded

    Submitted merged with Under Review

15. Central Phone Book

    An Application that creates from all Databases 1 central phone book which can be used for:

    • MiCollab Client
    • MiCC Web Ignite Client
    • MiVB Console
    • MiNet Phones
    • Wireless handsets
    • Manual entry of individual contacts
    • ??
    8 votes

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16. 6900 Phone Volume Increase by config file like 400 series

    Customer says volume on ringers and speaker phone is too low for some areas. As of right now there's not a way to set the gain on 6900 series phones like you can on the 400 series. Would like this feature added.

    4 votes

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17. Cloudlink Dutch activation Mail wrong translation

    Cloudlink Dutch activation Mail translation.
    It says stop building your account. instead of press here to activate the account.

    •  

    2 votes

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18. SSO for IN ATTEND APPLICATION

    Hello, It would be interesting to have a connection for the IN ATTEND application by SSO.

    Thanks

    2 votes

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19. ELIN and XML

    Can we please get an update on this subject.

    Thanks. That is the correct guide but there is no addition of ELIN.

    Product model: 6800 series
    Firmware version: 5.0
    Serial number: all

    When a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.

    It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable could be replaced with the ELIN if one has been provided to the phone and blank otherwise.

    Earlier you had mentioned this request was visible in MiAccess / User's Voice. Please check that it's still there and ask for a status update if there isn't one.

    Thanks,

    Can we please get an update on this subject.

    Thanks. That is the correct guide but there is no addition of ELIN.

    Product model: 6800 series
    Firmware version: 5.0
    Serial number: all

    When a phone is configured to use LLDP to obtain an ELIN, the phone will use this value as the Caller Name when placing a call to an Emergency Services number. That is working fine.

    It would be helpful for us if the ELIN was available in an XML variable so it could be communicated to scripts when softkeys are pressed. Perhaps as an example, the $$ELIN$$ variable… more

    3 votes

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20. MSL network backup feature

    Provide additional option field to be able to set a non standard TCP port number

    4 votes

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