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  1. The MiVoice Business Console needs to be able to be placed on hold.

    16 votes

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    6 comments  ·  ‎End User Feedback » Other  ·  Admin →
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    Rick Reinholz commented  · 

    This has become a major issue for two of our large customers and I expect, as more customers are forced to move to the MiVoice Business console, this will become even a bigger issue. In our case, the console operator attempts to transfer to an IVR routine, the IVR puts the call on a brief hold, as part of the transfer, which drops the call because of the console limitation. I know the console has had these restrictions of users not being able to put the console operators on hold since the beginning of time. With changes on how calls are now handled it is time to modernize the console and allow this capability. This is a major inconvenience for our customers and how they serve their customers.

    Rick Reinholz supported this idea  · 

  2. Ring Group shared Voicemail in MiCollab

    27 votes

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    8 comments  ·  ‎End User Feedback » Other  ·  Admin →
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    Rick Reinholz supported this idea  ·