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  1. The MiVoice Business Console needs to be able to be placed on hold.

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    6 comments  ·  ‎End User Feedback » Other  ·  Admin →
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    Brad Barrett commented  · 

    The SO article reference by Steve Watson below would help with blind transfer scenarios but it would not help with supervised transfers. At this time, calls are getting disconnected when a console operator is trying to perform a supervised transfer into these types of workflows.

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    Brad Barrett commented  · 

    This item critically needs Mitel's attention. The MiCollab Console that customers were using with MiCollab Client 7.3 did not experience this issue. MiCollab Console functionality was never ported into the Next Gen Client and this is the only Console option available to customers.

    Brad Barrett supported this idea  ·