Currently, in the Ignite "Queue Now" monitor, the list of queue members is displayed in an apparently random order (likely based on the order of addition or an internal system order). For supervisors and agents, it would be much more efficient and user-friendly if queue members could be sorted alphabetically by name.

This feature would:

Improve usability and speed when searching for specific agents in large queues.
Align with standard expectations for list displays in modern applications.
Ensure consistency with other Mitel applications (e.g., Contact Center Client), where sorting is possible.
Reference from Mitel Documentation:

According to the official Mitel CX Online Help and User Guide for MiVB Platform, section 3.4.3 "Monitoring queues in Ignite":

"You can sort search results and favorites by name or queue media type. Sorting by name sorts the queues and queue groups alphabetically. Sorting by media arranges queues in the order of Chat, Email, SMS, and Voice and sorts queue groups in the order of Unified, Virtual, and Reporting."

There is no mention of sorting queue members alphabetically within the Queue Now monitor. The current functionality only allows sorting of queues and queue groups, not the members within a queue.

Request:
Please add the ability to sort queue members alphabetically by name in the Ignite Queue Now monitor.

This improvement would greatly enhance the user experience for supervisors and agents working with large or dynamic queues.