Mitel Teleworker Network Analyzer Tool is great but the documentation is lacking, specifically around metrics. While monitoring the Load Test in Real-Time you can see the word description like "Great, Good, Poor, UGH, etc." You can also have the data saved to a CSV. The problem is that when you look at the saved CSV you have no way to correlate the word descriptions to the actual numeric metrics.

This could be easily resolved by just generating a document which shows the "word descriptions" with criteria such as:

Delay over 1 second is great if X, good if Y, UGH if Z.
Delay over 20 second is great if X, good if Y, UGH if Z.

This would be useful for 1 second and 20 second for Delay, Packet Loss, STS & Normalized Deviation.

We have searched high and low in training documents, knowledgebase under MiVB, MBG, and Teleworker Network Analyzer with no luck.

It is surprising to see there isn't a standard metric of the teleworker requirements which we can use to convey the minimum requirements to our customers when they experience issues while using the public internet.