Design request:
Calling out from the IVR environment, stating the IVR dial-in number as the A number.

Explanation:
Customer service desk regularly calls users from their ACD environment. The caller ID cannot be provided, because then the number of the relevant agent would be provided and not the desired main number . The result is that the receiving user cannot see who is calling. This is experienced as annoying by both the service desk employee and the user. By providing the main number of the service desk, the user knows who called and has the correct number to call back. It also prevents users from being unreachable by the service desk if they do not record anonymous conversations.