I fully Support this request. Mandatory "Make Busy" reason codes would improve reporting accuracy and accountability. On physical phones, the system should prompt or revert if no code is selected, and in Ignite, the “No Reason Code” option should be removed for the most website like https://apkdazy.com/. This small change would standardize agent behavior and enhance data integrity.
I fully Support this request. Mandatory "Make Busy" reason codes would improve reporting accuracy and accountability. On physical phones, the system should prompt or revert if no code is selected, and in Ignite, the “No Reason Code” option should be removed for the most website like https://apkdazy.com/. This small change would standardize agent behavior and enhance data integrity.