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  1. SLS improvement - Customer Product / Version Release Information

    7 votes
    0 comments  ·  ‎End User Feedback » Other  ·  Admin →
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    Jeremy Hagel supported this idea  · 

  2. The MiVoice Business Console needs to be able to be placed on hold.

    28 votes
    6 comments  ·  ‎End User Feedback » Other  ·  Admin →
    How important is this to you?
    Jeremy Hagel supported this idea  · 
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    Jeremy Hagel commented  · 

    Due to the decommission of the legacy console, we have run into more and more issues on this item. With larger customers they use either IVR or Nupoint call flows to assist the operators to get to the correct destination. This is coming more to light, as customers are now forced to migrate to the MiVoice Business console as the only option their operators have.