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How can we improve Mitel Products?

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3 results found

  1. softphone in ignite

    Incorporate a softphone in ignite, customers dont like the micollab and ignite pairing

    31 votes

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    1 comment  ·  MiCC Business  ·  Admin →
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  2. classification codes

    Add classification codes to email queues and allow to force the classification code like voice queues

    8 votes

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    0 comments  ·  MiCC Business  ·  Admin →
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  3. New report for MiContact Center Business

    Add a report to the new reporting tool in 7.0 that will allow for customers to run a report to show the number of calls/interaction per phone number not just a list. Provide similar statistics to the Voice Queue and Queue Group ANI by Area Code. Envista Credit Union is one potential customer requesting this report. This is the most requested report during pre-sales demonstrations.

    5 votes

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    0 comments  ·  MiCC Business  ·  Admin →
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